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Zaful Reviews

750 Reviews | 3.0 Rating
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We collate all the best reviews from around the Internet so you can view them in one place

Review by Anonymous 1 year ago

I have been buying from Zaful for years and every time it gets worse. The amount of time if takes for a package to arrive is ridiculous. Never ordering from them again!
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Review by Kiana M. 1 year ago

The worst website I've ever bought anything from. I ordered about 4 bikinis a little over 2 months ago, and still haven't received my items or even an email about its whereabouts. The customer service is worse than you can image. No help at all. I live in FL about 3 hours from orlando where my package has been sitting for about 2 weeks. It shouldn't take this long for it to get here seems how I only live 3 hours away from there. Don't waste your money, it really isn't worth it.
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Review by Mailique Roughon 1 year ago

i have ordered from them before and my items came pretty quick. however i have ordered more items about a month ago and still processing just like everyone else. if zaful can’t ship because of the coronavirus they should make that clear rather than letting us all order and just not receiving our orders.
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Review by Choy Ilginis 1 year ago

Paid via credit card February 24. As of March 5, order has not even shipped. Trying to cancel order and dispute charge on credit card.
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Review by NEErru Sakss 1 year ago

The processing for the order is way too long. I ordered two bathing suits and it is still processing from 2 weeks ago.
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Review by Pradeepthi AlZaqdi 1 year ago

I ordered a sweater from Zaful back in November but I never received it in the mail. I have contracted Zaful multiple times over this problem and all they kept telling me is that I will get an email. I have never received an email from Zaful. I have asked them to resend me the item, but that never happened so then I asked if I could get a refund and I still have not gotten a refund. I have contacted the Better Business Bureau and they have also tried to contact Zaful but they have not responded to them. I still have not received my item and it is March.
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Review by Miljan 1 year ago

Everyone. Zawful is literally suffering from the corona virus and are in isolation in their homes. How about we pray for them instead
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Review by Splinter Reubold 1 year ago

Waited over a month for my order to process, couldn’t get in contact with any customer service, and won’t get swimsuits in time for spring break. Terrible experience, terrible company. Don’t order from them.
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Review by Nicole G. 1 year ago

I ordered several swimsuits from Zaful a few months ago and after waiting quite a while for them to get there and tracking them along the way, they said that they arrived even though they had not. I filled out an online complaint on the Zaful website, and while I initially received a lot of pushback about getting my money back or having them resend the shipment (I had shipping insurance), they finally agreed and refunded the money to my account. Overall it was a little bit difficult, but I ended up getting fully refunded so everything was fine.
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Review by Dyc Wickens 1 year ago

You guys do realize zaful is in china right? With coronavirus.... Obviously why your orders cant be shipped. I am not angry about my items not being shipped yet because i understand there is a global emergency and the employees are all on quarantine unable to get to work. Ignorant Americans.
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Review by Oswin 1 year ago

Ordered a swimsuit and it was in processing for over a month and when I tried to cancel it for days it wouldn't let me. I then finally got in touch with customer service who cancelled it. I later got an email that my refund was completed and it has been 2 weeks. I don't have my money back and can't reach customer service. Never again
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Review by Laudtz Lugier 1 year ago

I ordered bathing suits from Zaful in February and they told me it would be shipped within 3-5 business days. Today, it still has not shipped, and when I reached out they said they cannot promise it will be shipped soon. I got my refund and ordered from someone else. I recommend Shein because I ordered on Tuesday and all my bathing suits have already arrived.
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Review by RJLeB 1 year ago

I have ordered from zaful before no problem, came fast and 100% happy although I did order in January 21st and it’s still processing, maybe this is due to the corona virus? I just hope I have them before the holidays.
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Review by Sovathary Metronome 1 year ago

I just want everyone to know that the shipping is really slow because of the Corona Virus... Everything is closed, it's normal that it takes more time, I ordered on 3 weeks ago and it's still processing, but I mean it's normal due to what is happening in China...
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Review by Bertroid 1 year ago

I have only ordered bikinis so far from Zaful after having a friend recommend them to me, and my experience has been entirely positive. I have found that sizes run a bit small, I am a size 6, 36D, and I wear an XL bikini top and L bottom, although for almost all other bathing suits I would be an L top and M bottom. The bottoms are extremely flattering and well made, with colors as vibrant in real life as in the photos. The tops are slightly less supportive, but I still am able to wear them. My only complaint is that the shipping did take nearly two months, but it arrived and was easy to track in the meantime.

leah.vichas
UL1907271338543157
7/27/19
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Review by STravis Kampel 1 year ago

I ordered $70 worth of things on Jan. 25, my trip is now in a week and my order still says processing. Took the money out of my account and every time i message them or call they just tell me to wait a few days and that my order is all packed and ready to be shipped. IF ITS ALL READY TO BE SHIPPED THEN SEND IT. don’t order from here if you’re not willing to wait for so long. ALSO: I ordered bathing suits, and if you look on their website they do not refund bathing suits so i can’t even refund my order for my money back.
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Review by Hanugra 1 year ago

TERRIBLE! I wish I read these reviews before I ordered anything! I ordered some swimsuits February 7th and my order is STILL PROCESSING! Their FAQ says it’s should not take any longer than 10 business days, today is 10 days. I’m putting a ticket in but after reading these reviews I’m now aware I’m probably going to lose $65 to these frauds! Do not order from here!
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Review by CustomerTHO Kesley 1 year ago

Placed an order a month ago , still hasn't been shipped out ... customer service keeps lieying that it is about to be a shipped out. Such a disappointment...
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Review by Shomir 1 year ago

Placed an order on Jan. 23rd... It is now Feb. 24 and it is still "Processing". I have called them multiple times. I have sent a ticket. I have done the 24*7 online chat. I keep getting the same thing, "Oh, just wait 6-8 days." "We're so sorry." "Shipping asap." No. I hope they arrive before its too late and then I don't have them for spring break. Very angry. >:(
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Review by Kangelia 1 year ago

I ordered 2 swimsuits back in February for a vacation trip that i leave on in 2 days. I still have not received my packages and they supposedly shipped! When I enter the tracking number they provided it says there is no information. This is so frustrating. They should have an alert on their website explaining the delay is due to the virus. Something! It is bad customer service take orders and not be able to fulfill those orders. I can’t even get ahold of customer service.
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Review by Cozier 1 year ago

Took over 30 days to ship. Really like the prices and hope now that items shipped that everything fits and is good quality. Do like the price point.
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Review by NicNotts 1 year ago

I've done some online shopping in the past and i always find it a bit difficult. You have to know which products will fit in which size. There is always a chance that the fabric might be see-through and of low quality. I've done bad and good purchases here and there. My experience with Zaful has been really great when it comes to the outcome of the product. They are true to size, they are comfortable and the value isn't too bad for their prizes either. Even the jewelry that i've ordered from Zaful looks like on the website. Some hairclip might be a bit too lose but all in all i enjoy shopping there. There is just one big no-no: the shipping. It always takes longer than expected for the items to arrive or even leave the warehouse and i once even had to cancel an order because it took over a month to get ready for shipping. Even though the shipping has always been their biggest flaw, the customer service has been competent and helpful.
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Review by Korryn 1 year ago

I ordered a bathing suit and never got it the tracking shows it delivered but it never got delivered to my actual mailbox or anywhere in my house I have ring cam videos I filed a claim with them and the post office and no one can solve the issue. Save your money people order from amazon prime they honestly have the best delivery service I don’t trust zaful or the post office
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Review by Mohabeer 1 year ago

I was very happy with my purchase from Zaful! I ordered 5 swimsuits between sets and mix n match pieces before going on a week vacation to the beach. Shipping took about 15 days which I knew ahead of time so it wasn't a big deal. Prices on the swimsuits were great!! I didn't have to return anything so I don't have experience with that. Definitely recommend checking the reviews on items for sizing reference. Order #UU1911152331352975 placed on Zaful.com on Nov 15, 2019.
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Review by Reivi 1 year ago

When I first heard if Zaful I was a bit weary of online shopping. But I only had positive experiences with them. They have an awesome selection of bikinis, their sizing was accurate and everything I got fit my body in a very flattering way. All in all I was very satisfied with my experience with Zaful and 10/10 would recommend this website for online shoppers.
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Zaful is rated 3.0 based on 750 reviews
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