Zaful Reviews

I ordered a bathing suit and never got it the tracking shows it delivered but it never got delivered to my actual mailbox or anywhere in my house I have ring cam videos I filed a claim with them and the post office and no one can solve the issue. Save your money people order from amazon prime they honestly have the best delivery service I don’t trust zaful or the post office

I was very happy with my purchase from Zaful! I ordered 5 swimsuits between sets and mix n match pieces before going on a week vacation to the beach. Shipping took about 15 days which I knew ahead of time so it wasn't a big deal. Prices on the swimsuits were great!! I didn't have to return anything so I don't have experience with that. Definitely recommend checking the reviews on items for sizing reference. Order #UU1911152331352975 placed on Zaful.com on Nov 15, 2019.

When I first heard if Zaful I was a bit weary of online shopping. But I only had positive experiences with them. They have an awesome selection of bikinis, their sizing was accurate and everything I got fit my body in a very flattering way. All in all I was very satisfied with my experience with Zaful and 10/10 would recommend this website for online shoppers.

The only thing that Zaful has that is even remotely worth ordering is their bathing suites, if you have little money and 2-3 months to wait before needing your bathing suit then zaful is the right company for you.

My first order contained a number of clothing items, I had ordered from a similar site (romwe) before and figured zaful would be the same in quality. OH MY GOD was I wrong. Zaful's quality is so terrible, and most items didn't even match the photos on the website. Designs on t-shirts were different, materials were different, and sizing was so inconsistent. The only thing I did like was the bathing suit I ordered. Fast forward about 6 months and I decided to order two bathing suits from Zaful. I ordered my bathing suites a month in advance. The website said to allow 3-5 days to process my order before shipment, as soon as I purchased the order it changed to 3-10 days. I have now been waiting THREE WEEKS for my order to be shipped out, the website even says that it's ready to be dispatched. Customer service is also terrible and no help. Thanks to Zaful my bathing suits won't be arriving in time for my trip and I have a closet full of ugly clothes from China that I can't even pass off on to my friends.

It's been over a month since I placed my order, still haven't received it or even received confirmation that it's been shipped out. Status remains at "Processing". I've contacted them to cancel my order and issue me a refund, still haven't gotten anywhere with that. ZAFUL IS AWFUL!

Worst delivery and processing time. I ordered weeks in advance for vacation and my order still did not arrive

Absolutely horrible! I ordered two swimsuits (so not a large order with many variables) on the 25th of January. It has not been shipped yet, and it has been three weeks! The money is drawn from my account and due on my creditcard soon. I've contacted customer service several times, but i only get an automated message back telling me it's ready for shipping / dispatched. It says on their website that shipping is delayed, and that orders would ship on february the 10th, then it chenged to the 15th and now it says the 20th. It's all just a scam, do not waste or risk your money, not even for the cute bathing suits!

Worst experience ever. I was guaranteed delivery in 8 days from my order. 4 weeks later it was still “processing.” Each time I called there was either nobody to take my call or they were very rude and promised my package would ship in 48 hours, which it never did any of the 5 times I called. I requested a refund twice and had no luck. I ended up having to dispute the charge with my credit card company. RIDICULOUS.

Every time I ordered from Zaful I had an issue. Whenever I need to return or exchange something it is the hardest most complicated process for no reason. I spoke with customer service on the phone today about this issue, since the online support team are not helping me what so ever online. They just copy and paste the same response and do not even try to work with you. The lady I spoke with on the phone HUNG UP ON ME while I was speaking with her because she got frustrated with me and was just as unhelpful. This is the WORST service I have ever seen from a company. This company is the most unprofessional company I have ever dealt with in my life. I will never buy from Zaful again and I will make sure I tell everyone I know to never order from here and waste their time and money. Additionally, the clothing is made very cheap and the sizes are never accurate. If I could leave no stars I would.

If I could leave negative reviews I would. I ordered 4 items over a month ago. 1 of them fit me well. It was a polka dot dress. The others, which included a swimsuit, and two blouses, were not as described or pictured. I have been trying to return the blouses (can't return the swimsuit :() and two different customer service reps have told me I'd get a return email with directions in three days of speaking with them. I still haven't gotten an email and that was 10 days ago. Now mysteriously all of their phones are down... I WILL NEVER BUY FROM ZAFUL again!! Horrible business that should be put out of business!! I cannot stress that enough! Don't waste your money here!

Passed their quoted delivery time, now it is 21 business days later and I still don’t have it. I tried to get a refund and they keep telling me to wait for my item because it is back in stock now when it actually isn’t when you look on the website. I have sent in three complaints for my refund but they keep saying to wait longer, instead of giving me my refund. It’s ridiculous.

I have always had a great experience with zaful! The customer service is always top notch and able to answer all of my questions in a timely manner. The products are amazing for the price of them and they come just as they are pictured on the website and, in my experience, last a long time. My products have always shipped within a few days of placing my order and arrived soon after that. Overall, it's a great place to find a lot of items at a reasonable value.

In a world where purchasing things online is the new norm - Zaful will lose. DO NOT use them if you want to be able to return items for any reason. The return policy is restrictive, the fees applied (both restock and shipping) are exorbitant and the service is horrible. The refund took over a month after after Zaful had their items back for weeks. It's a ripoff.

This is the worst company to deal with. I've been waiting since November 2019 to get a Christmas order. I finally got some of the order the rest was back ordered. Finally in FEBRUARY I was notified to replace that item. I did that and now I get a "items no longer available" email. I then ask for a full refund. We hassle about that then I'm told the items are ready to ship. Yea right!!!!! Called the " phone number to try to talk to a human but all I heard was " good-bye" . REALLY. DO NOT ORDER FROM THIS COMPANY.

I ordered on Feb. 11th and it took so long until my order was shipped, but the processing finally ended today! Not sure if I’ll receive it within 10-15 business days (for Canada), but I’m glad the processing thing is finally over lol don’t give up on your orders girls, everything is slowed down because of the virus ?!

I usually order off zaful and all my bikinis come in on time within 1-2 weeks. This time I ordered on Feb. 4th and my bikinis are still processing. I believe it’s just because they’re understaffed due to the corona outbreak which I read in one of their instagram comments. I would still totally recommend zaful and I’ll order from them again, just not anytime soon.

Order still processing after they said the processing system takes 3-5 days very unprofessional and will not be ordering again

I was searching for a good clothing site for some time, mainly for bathing suits. I came across Zaful through instagram 2 years ago and I have never boughten a bikini else where! One of my favirte qualitys of this website is that for every clothing iteam they have there is almost always uploaded oics of other customers wearing those pieces with the size and that has been the most helpful!! they have amazing prices as well.

GIVE ME MY MONEY BACK! This company should be ashamed!! I placed my order on January 13th thinking that was plenty of time before my February 27th Trip. It's been 4 weeks and I have not received any tracking information. SO I decided to place an order with their competitor SHEIN because I only have 2 weeks until my vacation, I need bathing suits and they basically sell the exact same stuff. It's been less then 24 hours since I placed my order and I already have tracking!!! NOW cancelling my order with ZAFUL is going to take 14 BUSINESS DAYS to refund my money?? I can refund customers at my business within 24hrs MAX. DO NOT DO BUSINESS HERE!! I've contacted them 3 times and not once did I get an apology on behalf of the company or offered some type of resolution. I asked if it would ship within 2 WEEKS and they couldn't answer me, YET I get emails saying "customer service is our TOP priority" LIES!! ITS YOUR LAST PRIORITY. The reps you talk to online don't answer any questions just beat around the bush. DO NOT WASTE YOUR TIME OR MONEY HERE!!!

Every time that I've used the zaful app it has been super easy. There's endless options to shop for for great prices. Sometimes the fits aren't perfect, but I've always had a seamless time making returns and exchanges on the website, and everyone that I've contacted that work for the site has been super helpful for me. I prefer shopping on this app as opposed to shopping in person because its easy, accessible, endless options that you don't see anywhere else, and like I said before...really good prices.

this company is just useless - the delivery times are ridiculously long, 3-7 days is absolute bollo*ks. Sh*t company no fans

If I could give zero stars I would. I placed my order 18 days ago for a trip to Arizona coming up in a few days. It has not even SHIPPED! When I contacted multiple times I finally got a response saying it’s due to Chinese New Year. If this is an issue, maybe LET YOUR CUSTOMERS KNOW! I can’t even get a refund. I am furious and will never be ordering from the site again. Lost my business. Period.

Customer service was so rude was and insensitive. They were not willing to help. This was not seen in just one person, but two. The first time I called I was so upset so I tried to call again hoping to get a helpful person but no. Do not call them if you have an issue because you will get no results

I ordered on the 25th of January and almost a month later my order was STILL processing. I requested a refund using a ticket and they responded quickly and my order is now being refunded. I’m sad because I wanted the items that I ordered but I needed them for a certain event and now it’s too late.

I would give a zero if I could. I placed an order feb 24 and they have not shipped my order yet. I can't submit a ticket because it keeps on saying "question not found" the customer service number doesn't work and they won't give me my refund. Never will but from here again. They took my money and ran.