i try contact customer service to add declare value and they respond it “we will add” and update “sorry miss to add” and i said late respon. then they said pity pay attention!!!! disgusting!!!!
Review by Feriser Sucher1 month ago
Excellent super fast service, I'm from Argentina
The product arrived in my country in less than 15 days
My doubts were always answered with seriousness and kindness
I will buy again very soon
Review by Nondas3 months ago
Hey. I have been using this assistant for two years. No problem. Delivery is very fast. Requests, problems and wishes are answered very quickly and solved. The shipping price is good. I still really like everything.
Review by Wadeh3 months ago
Just recieved my two filter baskets through yoybuy. Service was quick and straightforward with paypal and DHL. I was fearing a scam after heaving read some reviews but it seems those invloved different payment methods or cheap shipment methods that do not protect the buyer against mistakes. I would definately use yoybuy again, loads of shipping options are really one size fits all.
Review by HellNah3 months ago
I still have not received a parcel that was ordered over 2 months ago. Every time I email to investigate they are asking me to pay more money. Currently they have been holding what I presumed was a fully paid parcel only to find that they undervalued/weighed the parcel so undercharged me in postage. They want a further $USD 1.40 but no one has contacted me to advise me of this I have had to embark on yet another enquiry with them. I am so over this process and will NEVER EVER utilised these people again. The parcel was a gift for my son and is so overdue now that it might suffice as a christmas gift if I ever receive it.
Warning: Do not go near these guys
Review by Choober3 months ago
Yoybuy already spent one week packing my parcel, and it is not ready yet. Client support does not speed up the warehouse. Avoid them if you need delivery in any reasonable time
Review by AdminMFY3 months ago
Seems close to a scam website.
They prevented to use Paypal or creditCard to pay for "security reasons" (I never had a better answer than that...).
So they want to force me to use WebMoney (it's true Paypal is not sercured ...).
Webmoney seems to have a good reputation but, for some reasons, it just doesn't work with my credit card or bank account ....
After paying with Paypal They blocked my account "for security reasons" (again, I never had better answer) so I can't do anything without discussing hours and hours with the contact...
Really suspicious site, you should be careful before use their services.
Review by Micheli Gezels4 months ago
This is another horrible Chinese company. Currently experiencing problems with them. They want payment of the transport fee, prior they have established the actual package weight. And they told me they will block my packages until I pay.
Highly recommend to be AVOIDED !!!
Review by Sonan Doblem4 months ago
So I bought some clothes for around 96$, they took 105$ ( 9$ their taxes).After two days they froze my account because "it was a large amount of money"-they said.
Waited like 3-4 days so they can unfreeze my account, and then another 3 days or so for them to actually order the items,I was talking to them by email asking about my order status because on the website it didn't show me that i had any order, but eventually I told them that i'd report them, only then they fixed my account and actually sent the items to me.they take much more money than they should, shipping was too expensive (64$ in 20-45 days), they will also tell you that your product weighs more than it does, I ended up paying 170-180$ for a product of 96$.
So if you are in a hurry to receive your item or if you do not want to pay double the price of the product, I advise you to find another agency!
Review by JoJoWales Murenje4 months ago
Excellent service. We use yoybuy once per mounth. Shipping always 20-30 days in Russia. Quality packing very good. I recommend
Review by Sonnyjon5 months ago
2 years use the services of this site. Very happy. Good packaging, fast delivery, technical support helps to solve any problems
Review by Twenty5 months ago
They are clever scam artists.
They overcharge for every item.
They then ask for extra money for selected items to drain more money from you.
They then over weigh items so they can further steal money from over charging for post.
Ontop of that the post insurance is a scam, if items arrive broken they refuse to honour it.
I caught them over charging for items and asking for extra money by contacting one of the sellers who confirmed it was all a scam technique.
Then they fight to prevent refunding you, demanding you cancel dispute before refund fully knowing that you lose all buyer protections by doing so.
They then add a higher amount of money to your balance to try convince you into doing this... they have utter control over the withdrawal process so they can simply wipe the balance and leave you completely robbed.
These guys are utter scum to the highest levels.
Never EVER use these people they will rip you off ∨ steal from you.
YOYBUY IS A SCAM.
Update: It took over 2 hours and 30 minutes of none stop customer service raging for them to finally give in and send my refund. They kept telling me they would leave the dispute to sit, holding this extra $60 dollars they added to my account balance as a trick to make me cancel the dispute so they could simply cancel the withdrawal. This is the most shady website I have ever seen. Utter scumbags.
Review by Sherrisa6 months ago
If you're ordering from abroad for the first time, yoybuy is the best option. Can't beat their reliability, support communication and efficiency. Great service!
Review by NeilLogan6 months ago
GOOD SERVICES IS FAKE REVIEWS
CS not friendly, when you have a problem ask in live chat at website they transferred to another person, they hope chat will auto terminated by system, then you repeat again waste your energy and time
Review by Ghyl6 months ago
They are clever scam artists. They overcharge for every item. They then ask for extra money for selected items to drain more money from you. They then over weigh items so they can further steal money from over charging for post. Ontop of that the post insurance is a scam, if items arrive broken they refuse to honour it. I caught them over charging for items and asking for extra money by contacting one of the sellers who confirmed it was all a scam technique. Then they fight to prevent refunding you, demanding you cancel dispute before refund fully knowing that you lose all buyer protections by doing so. They then add a higher amount of money to your balance to try convince you into doing this... they have utter control over the withdrawal process so they can simply wipe the balance and leave you completely robbed. These guys are utter scum to the highest levels. Never EVER use these people they will rip you off ∨ steal from you. YOYBUY IS A SCAM.
Review by Davydov7 months ago
Accepts payment, then holds your money to try and get you to pay them using western union!
Stay away! You've been warned!
Review by Odel Lodmilla8 months ago
Price is expensive and slow delivery, tooks almost 3 weeks to receive by using epacket , estimate delivery is 7 days and cost is 11 usd. Have use another forwarder before which is cost 5 usd and delivery time is 4/5 days only, not recommended for malaysia people. DM to my inbox if you would like to now thats cheap reasonable price and receive quickly.
Review by KyungAh9 months ago
Price for my item was: $33.12
I paid this straight away via paypal and paid the paypal fees.
They told me the estimated weight was: 1.034 Kg and calculated a price from that for shipping.
I paid this straight away via paypal and paid the paypal fees.
They then come back to me and tell me the actual weight was 1.330 Kg. They were wrong by 300g!!
And then they told me to pay even more money, and again, more paypal fees, just because they were unable to weigh my item properly.
Overall, I paid 3 times the paypal fees and my $33.12 item ended up costing $66.53 after expensive shipping.
Shipping = expensive but pretty fast (around 7 days)
Service fee = reasonable, around $5.
Photo fee = $2. Should be free as your other competitors are not charging for such a service.
Please do not mess around again with "estimated weight". Tell me the real weight next time so I do not have to be charged multiple times for extra money transfer fees.
You were wrong by over 300 grams.
Review by NiekaRose Nordhagen10 months ago
I chose several products on the Tao, they all packed into one and sent. I chose the cheapest delivery - the cargo, but the track number was still given and he worked to the house.
Review by Mairead Emerschitz10 months ago
i love the service
Review by Fardasul Koolwijk1 year ago
Be careful using this site for Taobao shopping and use Paypal and/or credit card to protect you from their bad business practice.
I tried to get a refund on a item I no longer wanted to buy. The item was a pre-order so I just had to pay for the item. As of now their refund policy states your money will return to original purchase method. That did not happen for me, they refunded it to the Yoybuy wallet and told me just to transfer it to my PayPal. That seemed suspicious to me so I contacted their online chat/help desk to request they refund me as stated in their own FAQ. They were no help and tried to persuade me to transfer from the Yoybuy wallet to my papal. I still didn't trust it, and looked up reviews, and found out it would be a bad choice to do as the online chat said. I contacted PayPal who had me open a dispute for the refund, as they recommend this was the best option. After a few days Yoybuy suddenly froze my account, I could no longer login and would have to contact their customer service department to fix it. Eventually PayPal was able to help me get my refund.
Also unrelated to my refund compared to other Taobao services Yoybuy adds on way more additional service fees than other sites.
Review by Notsnarc1 year ago
Very rude and will not help you. Things are not clearly labeled as refundable or non-refundable. Disappointing especially when I have been a long time customer.
Review by LMortimer1 year ago
i will rate this poor all they can think of is their side only not the buyers side.they did not allow me to use my credit card for the amount of $227.34 and said for security purpose and they advice me to use money transfer. how about myside if i didn't receive my item?.. it's difficult to trust money transfer..
Review by Dauseth Karamzin1 year ago
Three months ago I paid over $ 300 for the package.
I have not received parcels.
Yoybuy wants money from me again (2500 cny).
If I pay them again, maybe they will send a package to me or not.
These are ordinary thieves, they take the money but they do not send the goods. I inform the police in China about everything.
Perhaps they will be closed down by this business.
I warn you of using their services.