I ordered 4 personalized robes on this website and although the product quality was ok, I was very disappointed to receive an invoice of 65€ for custom fees from DHL one week after I received the items. I had already paid shipping fees when placing the order online. This is the first I receive such an invoice when ordering a product on a foreign e-commerce site. When I contacted the guest services department, they simply replied there was a warning note about custom fees when I placed the order. I would have never placed my order if this had been clear.
Review by Abdulnaser Miyanji1 year ago
I have ordered customise items for the opening of my restaurant .
Items should have been delivered on Tuesday , nothing 9 days after on Thursday !!
Had to call them , they told me they will have to redo the work because they didn't know where the goods where !!!
Appalling service , no apologies .
Don't bother very poor service
Review by Kentesha1 year ago
No delivery and no support from Helpdesk. Phone number on the websites does not work and chat is not responding. Hands off!!
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