YOUR SMILE DIRECT Reviews

Great service so far, very helpful.

Daniel Matthews

My sone is just finished his last set of aligners. He only had one issue this week (this was his own fault) but that said the company were excellent with their after care service. Aoife spoke to me on the phone and without minutes had the issue resolved. From start to finish the service and care was first class. Incidentally my sons teeth are amazing. Thanks Aoife and everyone we are delighted with the service you provided. 😃

I completed my set and had a top and bottom tooth that would contact painfully and the bottom tooth had to shift back every morning. I completed a set of revisions and it still isn’t fixed. I got scanned for another set and it’s been over 6 weeks- no delivery of the trays. I’ve emailed 4 times and they keep saying they are “in production”. This is outrageous.

I've decided to use Your Smile Direct last November and it has been one of the best decision of my life. I head down to the scan clinic in Dublin where I met the dentist who talked me through the whole process. the service I have received is outstanding. After doing a scan of my teeth, the dentist could elaborate a 3D format of my teeth on the screen.

I was amazed and enthusiastic to start this new process. I was dealing with Graziano who has been extremely helpful for each step of my aligners. He was very polite and professional, always ready to answer any question.
I'm at my final step and I'm waiting for my retainers. Couldn't wish for a better smile.

Your Smile direct are a brilliant company. totally reliable and trustworthy. Excellent customer service.
So far can’t fault them one bit! 5*

So far my experience has been great.
Communication has been brilliant from the off set.
Very helpful and friendly staff

Nice agents, very welcoming

Today I made my first visit to Smiledirectclub's office in Leicester, and it was a lovely experience with Diana.

My initial reaction to the appointment was that the staff was ..professional, knowledgeable, friendly. I did not feel that I was rushed thru the appointment and all my questions were answered. It was a great experience. Thank you Toni and Samantha 😊 Helen

Horrific experience!!! Payed almost 1.400€ for nothing. Even worst: the teeth that needed to move are still like before but one that didn't need moved!!! YSD has disappeared from Italy and there is no way to contact them. The treatment wasn't finished and they pretended more money to have the final result. It's impossible to make the dental impressions by yourself and no dentist are available anymore. Still waiting since 8 month them to call me back. I just went to the lawyer today for a damage claim.

I’m now on aligner 8 out of 10 and have barely seen any movement in my teeth despite sticking to the rules of the aligners. Not once have I been contacted by the company to track progress. The aligners constantly cut my gums and it’s so painful to talk. I feel like I have wasted £1500 and should’ve gone to Invisalign

Absolutely awful. Avoid this service, as they blatantly do not care about customer well being. I've been trying to get further aligners because my treatment not only seemed incomplete and hardly affected the aesthetic of my teeth, but they shifted my bite and now it hurts to chew.
Bare in mind I have technically finished my treatment and they outright refuse to take any responsibility for it. Apparently the fact that I might not be happy with the result is in the terms and conditions. It's not that I'm not happy - the treatment has affected my bite! That's not just my being fussy - that's them making a mistake and refusing to rectify it!
So apparently the only solution is to pay more money for them to fix their mistake. So basically they will screw up your teeth, and then to fix that, YOU will have to pay.
And don't even get me started on customer service. Unless I call up and demand to speak to anyone, no one replies to my emails.
And please bare in mind that this is private. You're paying for this. You're paying for someone to essentially not care about your wellbeing.
Don't waste your money and energy on these people. They don't care.

Jessica Murray has been so helpful so far. Very professional and always on hand when I had any questions. Just waiting for my aligners to arrive now, can’t wait!

These w***ers said whitening was included then intentionally left it out and tried to replace it with a set of retainers.

Purposefully done to try and con you into selling their spare 3d prints.

Customer service is truly s**t too, ordered my impressions kit and the next day they send me a promo saying I can get it half price.

Won't apply the offer or allow me to cancel and re-order.

W***rs

my aligners arrived today and fit as described in the guide. so far everything as gone really smoothly and I'm really excited to start treatment.

I have had such an amazing experience so far, from the scan process to the customer service over email - I had about 100 different questions every 5 minutes and my account manager, Kinga was amazing.

She answered every single question patiently, and quickly - which I really appreciated.

I can't wait for my aligners to arrive in the next month, fingers crossed they arrive soon!

Thanks again!

Today 08/24/19 I went for the first appointment and check my teeth. I have to say that the customer service is excellent and in particular, Stacey has been a great help to understand the functionality of the product, I hope in 6 months we see results.

So far so good. All interactions with staff either via clinic or email have been great. James my consultant kept me well informed and I'm now on week 2 of treatment.

I would not recommend this company to anyone. I would really encourage everyone to think twice before going ahead with YSD. Although, it is much more cheaper than Invisalign- it is still a lot of money to consider. Initially I opted for both upper and lower treatment but it was unfortunate that I had to stop my lower treatment as aligner 2 did not fit, which was ridiculous as it was ONLY aligner 2. First of all, I should be finishing my treatment, however my teeth did not move according to the treatment plan. Therefore, the dental team advised me to go two steps backwards which means I will be finishing my treatment much later. This is very frustrating and disappointing. For someone who followed the treatment guideline; by wearing the aligner for 22 hours and using chewies for 3 times a day, I have not seen any visible results. My advice to everyone who wants to have straight teeth, is to go and see a dentist!

Breffni was very helpful. From the treatment procedure to payment plans, he was able to answer all my questions. I had problems doing my home impressions and he was able to set up an appointment scan for me given a short amount of time.
Unfortunately, I was unsuitable for the treatment but I was very happy with their honesty and service.
I would definitely recommend this.

Better value than high street dentists.

Well. What can I say. The initial procedure was a dream, really helpful customer service. Quick delivery. Until I start to wear the aligners. A slight amount of pain is normal. I was in that much pain I was physically sick and at no point did any staff check the aligners were not too tight I was just told take pain killers you’ll be fine basically. Until last night, I’ve always struggled to remove the aligners as it’s that tight and painful, but last night I removed the aligners to brush before bed.. and it snapped my front tooth and I don’t mean just a little trip. I’ve been shown no sympathy other than being told my dentist will fill it 🙃 how great is that for customer service. My dentist has advised me not to continue with the treatment for several reasons, ie not seeing an actual dentist throughout the treatment which could cause quite bad oral health. Thank you your smile direct. If I didn’t have to give you one star I would not.

Couldn't ask for better help any time u call they there to pick up didn't matter what was about I was on and off about getting this but I am now and cant wait 😁😁

I had a great experience when I got my 3D scan and consultation in London yesterday. The entire process was smooth and the lady was very professional. Painless and easy I was finished within 20 minutes, and the next day I received my treatment plan via email. I'm excited to begin this journey with your smile direct now! :)

Haven’t revived my actual aligners yet but every thing else was great the staff are very helpful and always on hand to answer questions you might have

So far the service has been outstanding and I'm looking forward to my treatment!