YOUR SMILE DIRECT Reviews

Disappointed with the customer service.

I already fully paid my treatment and the 4 impressions I have made haven´t been accepted, so I asked if they could refer me to a place where I can get them done with a profesional or the return of my money, and from that email I have not received a reply.
I have booked two meetings and have not received any calls either.

It has been more than 2 months since I contacted Smile Direct to start my treatment, and here I am without a treatment or an answer.

scam scam scam

I’m with everyone else, coming to end of my treatment and haven’t received my final set of aligners. I also needed refinements and just nothing. It’s so upsetting after committing to a treatment for a year and half to go back to square 1. Literally the worst company ever - does anyone know legal rights for us getting a refund.

I have been paying for this service since October 2019. The company has now changed names without any information being given to me. I have been in touch several times regarding snapped and broken aligners not fit for purpose. There isn't even a phone number on the website. I have been left without an aligner or a retainer for months. I emailed on the 11th of July explaining that my gums had been cut by the broken aligner and I was being left with absolutely no service. Despite the auto message saying I will get a response in 72 hours, I still haven't had a response. I understand times are challenging with COVID 19 but I also work in healthcare and wouldn't dream of neglecting a patient in such a manner.

I have stuck to my side of the contract and paid my monthly fee. This company have not and have failed to provide the service promised. I have now reported this issue to trading standards. I have asked that they cancel my Tabeo contract and agree that they have failed. I am not asking for a refund, just a cancellation of the payment plan. I have lost all faith in this service.

My experience echos that of many other reviewers.

Having been rushed into paying a 'special price if you confirm today' in April, I'm now £1100 down with nothing to show for it, and unable to get hold of anyone from Your Smile Direct / Alignerly.

This is a scam - do not sign up.

I think they have gone into liquidation. I am still waiting for a response. I am paying money for nothing. AVOID AT ALL COSTS please. The staff were very pushy to take my money, I thought I was getting a good offer, but it has been a nightmare of no contact since they got my money.

Do not use take your money some answer phone or emails

Thanks to all your reviews, I won't be even thinking about this company
Thanks for the heads up

Avoid this company and their dodgy aligners at all costs!
I was promised a 3D at a clinic in Glasgow because my first moulds were not suitable and when I arrived the woman just took another set of impressions. When I asked about the scan, she said they did not do that there... I should have known!
When the aligners arrived, I noticed immediately how thick the plastic felt and rough at the top they were - they do not look like this in their instagram ‘perfect’ pictures! Where the moulds were removed, there was a slight curve to the top of the aligners at my back teeth which cut into the inside of my cheek. They were uncomfortable, made my gums bleed because they did not fit my mouth.
Awful company. I can’t believe I’ve spent nearly £1500 on these. So disappointed. Do not use this company.

I had been looking to get these retainers for years, and I always have been apprehensive because I had seen mixed reviews and although cheaper than Invisalign they're still costing a fair bit!

Anyway after three years I plucked up the courage and got a scan in London. The room is an office room it is not a dentist, but they do not claim to be a dentist setting. It was clean tidy and did the job! Had a little sink to brush teeth if needed and the lady was very welcoming. I went in and they scanned my teeth took around ten mins and then they were sent off. Within a matter of days I had an email with my 3d plan. I was assigned Kinga as my treatment support throughout, she was very supportive and answered all the questions. From reading reviews I was nervous that they were going to just leave me hanging once I'd paid however this was not the case whenever I needed advice or help Kinga replied withing 24 hours and was at the end of the phone if i needed anything answering.

The retainers fit fine for the first few and I was using my cheewies as advised. My bottom set were not aligning too well at about my 5th retainer - I had two teeth that needed twisting slightly.. however I was told the tracking was not too bad so I was told to continue.

They were not painful when having a new set just uncomfortable for around 24hrs. I have now finished my treatment. I would say they are a lot straighter than I started with however I wouldn't say they are dead straight either.. I asked the team and they said I had reached full alignment and my teeth match my plan. I took their advice and ordered my retainers. I am happy with how my teeth look.. they could be slightly more aligned however they are straight and I can't complain for the price. I've had no problems with customer service and no problems with recieving the aligners or retainers!

Id say for anyone debating it to weigh up if your teeth need alot of work or it's twisting teeth then I'd suggest getting braces over these as my teeth were not too bad before so they didn't need too much doing and I do feel mine could have been just a little straighter.. so any worse I dno how these retainers do it sufficiently - however I am happy because they did a good job, just depends on how misaligned your teeth are I suppose.

Just one thing that did put me out... if you do not feel your happy with how the progression is going I was told prior to treatment i wouldn't have to pay if I followed all guidance i.e using chewies, staying in contact, wearing for right length of time (which I did) but unfortunately when I suggested I felt I hadn't reached complete straight teeth I was told if I wanted further refinements I'd have to pay so that wasn't an option for me as I work full time in NHS.. I have no time to go to London to get another scan nor money to continue to buy a home kit or more aligners.

Over all I'd say go for it. I do not regret it and although not perfect it's pretty close! I'd just be sure that you feel the aligners can do what you want to your teeth & stick to the guidance given.. chewies, 22 hrs wear time and so on for best result.

i still havent seen a review talking about after treatment, most of the comments are about the process and the start of the initial consultation. any advise of how that smile has shaped up?

So far the service has been faultless. I haven’t received my impression kit yet but the teams have all kept me updated at each stage.

The process so far has been really easy and the team have been super helpful - I feel reassured that should I need it there is help and support available even though everything is done remotely.

Lauren Edge

Have to say your smile direct have been amazing especially ken who when had doubts or wanted to stop he reassured me every step of the way. He truly credit to company and made this journey so easy.
Over half way through my treatment and truly was best decision I have made. Can’t wait to have perfect smile.

Top customer service and all round service quick easy and hassle free from initial scan😃

Jessica has bee amazing helping me throughout my plan and is always there for the questions I have to ask!! Can’t wait to see the outcome!

I am into week 6 if my treatment and so far so good. I can really notice a difference already. A simple process.

When deciding whether to go with your smile direct or with a direct orthodontist I struggled as there were many reviews on here but it was reviews from people who had just ordered their retainer - and not been through the entire treatment plan.
I ordered my retainers in January 2019, and now have completed my full treatment. The service is fantastic. I went into the dentist to get my teeth scanned, was approved treatment and then they sent me my retainers in the post. I needed 8 to complete the full course.
At first I was incredibly skeptical as my first retainer was really really hard to fit and it was painful. But do persist, after I think it was about 4 days it started to fit properly and sit on my teeth nicely.
The entire process was very easy and if I had any problems I contacted them and they got back to me within 24 hours.
My teeth have gone from being misaligned and wonky to being really straight and I am incredibly proud of my smile now!
Once I had completed my treatment I booked in with the dentist to get measured for my retainer that would be my final one (that keeps my teeth straight forever). This was the first hiccup. I was sent the wrong retainer in the post. I contacted them straight away and they investigated it. It only took a couple of day’s to get back to me and tell me to book in another appointment. This was slightly annoying as I had to travel in twice but Your Smile Direct gave me a free whitening kit for my teeth due to the mistake on their part - which I thought was absolutely fantastic customer service.

Could not recommend this enough. I have saved definitely £1000+ doing it this way rather than a regular orthodontist, I have saved multiple trips to the orthodontist and I have ended up with fantastic results. If your teeth were wonky like mine, then I would suggest going for Your Smile.

I was very anxious about going to smile direct today! I didn't know what to expect and if it was even legit! I wanted to give it a shot as I hate my smile!!
There was no need for me to be anxious at all! As soon as I was greeted they made me feel very comfortable! I met 3 different women, so I wasnt bombarded with lots of people! All the women were all so kind and brilliant! They made me laugh which for me is important because like I said , I get very anxious! They whole appointment went smoothly and they covered everything about it. The appointment lasted for about half an hour. So I am now just waiting to start in a few weeks!! So excited!

Right from the begining Smile Direct have been awesome! SO so helpful when trying to find out what way of finance would work best. Replying to emails so quick! Very impressed. Can't wait to recieve my retainers. :)

Liz was very helpful and clearly had a lot of knowledge. She explained the whole process thoroughly so I had no questions after.

I had a consultation and free scan with Deanna. She was amazing and friendly and answered all of our questions and doubts. Highly recommend

The staff are really nice. Price is very good for what you get

My sone is just finished his last set of aligners. He only had one issue this week (this was his own fault) but that said the company were excellent with their after care service. Aoife spoke to me on the phone and without minutes had the issue resolved. From start to finish the service and care was first class. Incidentally my sons teeth are amazing. Thanks Aoife and everyone we are delighted with the service you provided. ?

So far my experience has been great.
Communication has been brilliant from the off set.
Very helpful and friendly staff

Couldn't ask for better help any time u call they there to pick up didn't matter what was about I was on and off about getting this but I am now and cant wait ??