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Review by Kathleen R.7 years ago
CUSTOMER SERVICE IS NOTHING BUT PURE POOP. They've run people away from all of their games because they are good for nothing, greedy, and biased.
1. "Alts" are supposedly not allowed, yet they do nothing about them, except when more than 30 people stop paying until the issue is solved.
2. They have a money system called goldleaf, which you have to pay for to pretty much do anything, or to build your characters. It's overpriced, and when you buy VIP and "recharge", you pay too much for something that doesn't even last more than a month.
3. They care nothing for the customers. If you are being bullied or threatened they say "we'll look into it", but nothing happens. Cashers have an outrageous pass on behavior. The people who don't pay anything are subject to the whims of the cashers and staff.
4. They have an unfair chat system. The Helpers who watch the chat are allowed other characters to actually play, and many times will "mute"-this means you lose chatting privileges- the people they don't like with some bogus reason as to why.
This whole website is horrible, they've made the games no longer fun. If you want to avoid stupid arguments and biased, greedy people, stay as far away from the site as possible.
Sourced from SiteJabber
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6/F, Baohua City Center, No. 518 Anyuan Rd.