Slightly lower prices on a few items do NOT make it up for the lack of customer care. Good luck receiving confirmations, updates, apologies or replies of any sort. FYI: ignoring your customers' communications is hardly a good company policy. I will NEVER buy from you again and will recommend everyone I know -with an interest in articles for ballet- to do the same. I rather pay a couple of dollars more and being able to count on reliable and professional service in return.
Review by Farait Meenhas6 years ago
Retailer refused a refund when an item sized 5X was ordered but a 1X was sent. Seller does not stand by her own return policy. A leotard is not a custom made item. The item was never worn nor tried on as I could look at it and tell it was too small. Retailer lied about the size being correct. I WOULD NOT SPEND 2 CENTS WITH THIS COMPANY LESS KNOWN A DOLLAR. Their customer service sucks.
(Email correspondence below)
The return policy for this item is that it is non-returnable and non-exchangeable. It is a special order as it states on the packing slip, shopping cart and the web site.
We cannot return or resell custom made merchandise.
I did not see a tag on the inside of them. I called you to inquire about returning the items and was instructed BY YOU to send them to the Uniontown, PA address. In addition I did not wear them nor did I try them on. I read your return policy and I am within your guidelines for returns. Seemingly I should be due a refund if for nothing else, they would not have fit. I will be contacting PayPal & forwarding them your return policy along with this email and my copy of the invoice to see what can be done. It seems that you are telling me that I am now stuck with a purchase of 80+ dollars for merchandise that I cannot use just because the items were not defective.
You Go Girl Dance Wear is rated 1.0 based on
Write A Review
(It only takes 30 seconds!)
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about yougogirldancewear.com.