I purchased my tickets from Vancouver BC to Gatwick, London on April 13th, 2014. I took a short flight from PDX. As soon as I was ready to get on the flight to London the airline could not find me in the system. I gave them the confirmation number from Youboookit but they informed me that the booking agency (Youbookit) canceled my reservation. Isn't that nice? Plus they charged my card. So I was stranded in BC for one night, had to sleep in a lousy bed and breakfast, lost 621,37 Euros for that ticket, and had to purchase new ones. Disaster! Do yourself a favor and don't use this company. They are hard to contact. I suspect they are avoiding me.
Review by Grgas5 years ago
inform us that a creditcard did not work, bank refused payment
after booking a flight and accepting payment by means of credit or debit card, sending a mail almost 20 hours later informing that the payment was not accepted or refused by the bank, they got the visa credit card number and CVV number. They requesting additional information and demanding a photo copy of the credit card front and back and also wanting a copy of my passport (illegal to ask) and forbidden to give. Possible chance of identity fraud scheme or selling of the information. very dangerous.
Review by Foundations5 years ago
The worst site I've ever used. Ever.
They tried to charged me another fare after they actually charged my card, even having the same fare still available on the same site.
They took 2 days to send me an email requesting me to fill a form to authorize my card use (never had to do this before) even having already charged my card. I've sent all the forms in the morning (they sent the email at night)... Then they answer me that the fare is higher and I need to pay more (I was already charged the cheaper fare, mind you) and also that my name is wrong. My name was not wrong as they request First Name and Last Name but they kept accusing that I needed to use my whole name even though this never happened in my life before! And I've been flying for a while.. They own site requested First and LAST name, I even sent a screenshot. But their CS is one of those automatic ones with no brains.
God, asked for an refund. Hope they'll not screw me on this one. I'll buy an more expensive ticket as it will take days to get the refund.. but never, never, I'll try to buy something on this site.
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