Terrible. I would give it a -10 if I could. No customer service. I am seeing 3 different charges in the same month & I don't see any fees on their web site that match these charges. I can't reach them via email or phone. Stay away from a business that won't provide a way to ask questions about charges. I am reporting them as fraud to my bank!
Review by BridgetMac1 year ago
I've used Yola for many years. Around 6 to be exact.
In all those years it seems that they just get worse and worse. The interface for building your site seems user friendly, but I find myself Googling the most basic of tasks i.e. deleting a page.
But the main reason Yola deserve 1 star, in my opinion, is based mostly on their unstable publishing function. I have had this issue probably for the past 6 years and they have never fixed it!
It allows you to publish your site for the first couple of tries pretty much instantly, but then it will take around 20 mins to complete, or just give up altogether.
When I contact Yola support, I often receive the following responses: "The system is down" or "Try a different browser".
It's just irritating to the point where I just learned to accept it and return back to editing my site later. But this longstanding issue is now beyond a joke and I'm now having to consider other alternatives.
Review by BNAGurl Villarez1 year ago
The removed their phone number so it is impossible to reach anyone. We paid $90 for the supposed "Gold Service" and I have been trying to speak with someone for over 4 weeks now. They never respond. Suddenly a completely different person emails me telling me the original lady I was working with is no longer there. Hmmm, wonder why! He continually lies to me telling me that he has tried to call me several times and has left voicemail messages, however there are NO calls from anyone at YOLA, nor are there any voicemail messages. The site is difficult to use, and a big waste of time. Horrible, horrible, horrible. They should be ashamed. Working to find out who the owner is so I can report them to the Secretary of State.
Review by Hammer1 year ago
this site must be stop why still working they are thieves , they let you build site with tools and then sneak your money and ofc you cant do anythings with your site
Review by Kook2 years ago
Get a bill to renew domain, once you click submit they sneak an extra charge of $90 in. Never inform you before hand. Refuse to refund. They removed their telephone number so you can't call. Tell you to contact through support. Don't respond til the next day and still tell you no refund. Found the number for the VP of Customer Service and she isn't returning my calls. I filed a case with BBB. I think if enough of us get together we can file a lawsuit on them scamming, fraud and stealing money not to mention ignoring requests.
Review by Mury2 years ago
are they even still in business? they bill me and never answer my customer service requests. i have reported them to BBB, and also am trying to contact them on Facebook.
Review by Vikor3 years ago
Sr. Community Support Specialist, YOU ROCK & WE LOVE YOU!
Review by Maplecraft3 years ago
Cannot figure out how to cancel my subscribtion so I was just got a bill from Yola. Didn't even know I had an account anymore (Which I was sure I had canceled) Seems like I cannot delete my account or delete my subscribtion! :-o
Review by Tamreez Teamworks3 years ago
I have tried to cancel for 3 years to now avail payments keep coming out of my account. They are one big Scam avoid this service _
- Buyer beware!!!!!!
Review by Pinchus3 years ago
I have used Yola for over 8 years and have many sites on the web. Support is always ready and willing to answer questions and concerns within a reasonable time frame. My sites have a 100% up time and the templates are simple to use.
Review by Stechford3 years ago
I cannot figure out how to cancel my subscription. I thought I did but got a bill for £55 . Very upsetting
Review by Lovell3 years ago
Yola is simple to work and it fits for a static small business page. But lack of features like blog system, contributor system or download website makes yola a three star rating.
Review by Lulle5 years ago
Another good website builder.
Review by Enlai Ralle5 years ago
Nice one or also great for some peoples i must say good site.Response is just nice.
Please visit and review sticktostudy.weebly.com yet only prescribed for 10th standard new site.
Review by Hauschulz5 years ago
The YOLA scam - they get you on sneaky free website turns to little upgrades turns to $90 charges on your credit card 1+ years later that you didn't know were coming. I call this a SCAM. Watch out for charges into the future. You can try cancelling yourself in their secure site but they don't give you the option nor tell you to how to cancel subscription. You have to come to the I've been scammed and I'm pissed off forum. Beware of the YOLA SCAM CHARGES. Above in their official reply it says it is so that you have to be logged in to cancel- but they provide no way to do so- LIARS. SO I'm sending you your email and posting 10+ negative comments on beware of scams sites
Review by ECogan5 years ago
No real difference between free and paid accounts. Not worth the money. Free account with separately purchased domain is recommended.
Review by Tsjarli Taoufiki5 years ago
The website has been ok as a host, though I don't have the HTML freedom that I would like.
But they also host my domain, and even though payment for it isn't due until next month, they took that payment out two weeks too early. So now, since I will have nothing in my account to pay them with until just before it's actually due, I'm overdrawn. This is a new bank account. I CAN'T be overdrawn, or I run the very real risk of the account being closed on me. I am NOT happy with this.
So, if you pay them for anything, you'd better make sure you have money in your account at least two weeks before you need it, or you're out of luck.
It is now two years later (2016). Yola forced me to incur overdraft fees once more, because it decided to take payment early again (though, that's not the main reason - keep reading).
All I get when trying to dispute the early payment is "It's industry standard". Just because you think everyone else does it, doesn't make it right at all. I'm tired of hearing "industry standard". How about doing the right thing, instead of the popular thing, for a change?
Not only that, but I absolutely know that my automatic renewal was turned off - I turned it off myself. Yet, somehow, there is mysteriously NO record of my changing it to reflect that it was turned off. I had disabled it to make sure (or, so I thought) that Yola wouldn't take payment early, which would allow me to enable it when I was ready to make payment before my domain expired, but after I knew it wouldn't cause me any problems. Yola completely ignored my disabling of the auto-renewal and, as I said, claims there is no record of it ever happening.
As a result, I no longer use Yola as a host for my sites - neither my two free, nor one paid, site (which, by the way, there was, absolutely, no noticeable difference between). And I will not be allowing renewal of my domain when its expiry date comes up again, since I now have to wait another year because payment has already been taken.
And, to rub salt in the wound, after deleting my account, I've been told that to transfer my domain name to another host, I need to give permission to re-activate my account. I'd rather my domain name be bought by someone else and used for absolutely nothing, than to reactivate an account with Yola just to transfer it.
I very seriously hope I never have to deal with this company again.
Review by Chuwiwi5 years ago
i like the website builder but i would like it if they allowed people to edit the html code for free or even just the css because i hate drag & Drop
Review by Odecshia Peiso6 years ago
Tools, templates, and navigation is easy to use. HOWEVER: Yola.com has some very deceptive billing practices and it is VERY difficult to stop being billed.
Review by LHx Thia8 years ago
HAS ANYONE, ELSE/EXP, THE AMOUNT, OF DOWN/ DYSFUNTIONAL-TIME REGARDING THESE PEOPLE`S HTML, WIDGET? HOW DO THEY STAY IN BUSINESS. THE WORST, SERVICE, I HAVE EVER COME ACROSS, OR IS IT ALL JUST A SCAM???
Review by Escorbores Sandkam8 years ago
AWESOME website builder!! I purchased silver to get more features and it is worth it! Amazing customer support, they reply within hours! Easy to edit or manage your site. Couldn't be any happier with there services.
Yola is rated 2.0 based on
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