I ordered two items. The first arrived without problems and was perfect. I am still awaiting the second item as apparently there has been high demand and it is out of stock. While this is disappointing as I wanted it for my holidays in less than 2 weeks, communication has been excellent and the company have kept me informed every step of the way. In particular Joshy has been very helpful and I am still hoping it will arrive in time. It certainly hasn't put me off buying again. These things happen.
Review by Elfitos Furlano3 weeks ago
I was afraid to order from this company because the Asian sizes seem to always run small. But, I did order a bra and a dress. I just ordered them a size bigger than I usually would, even though according to the size chart I should not have had to order bigger. The bra was so small I could barely try it on. The dress buttoned down the front and it was so small the front wouldn't come together. Okay, so I went to return them. Beware---I did not get a refund on the bra. It has a tricky little button that says Warranty. If you click on it; which I did not because who needs a warranty on a bra, right? Well, should have because there's the small print; the bra is not returnable. The warranty button has nothing to do with a warranty offering.
Review by Paulcn3 weeks ago
Great quality and customer service. I get compliments on my clothing every time I wear them.
Review by Koth4 weeks ago
I ordered a dress for my daughter and when it came we were super disappointed in it. It was not what we were expecting. The fabric was costume like and in the pictures online it was one piece we got it and to our disappointment it was 2 pieces. I do NOT recommend buying from here!
Review by Anyili4 weeks ago
I have bought quite a few things from Yoins and have loved all.of them The last item I bought was faulty I contacted the company and have to say The customer service I received was excellent Would definitely recommend Yoins
Review by Mouro1 month ago
Joshy was very polite and helpful, noted all the options I had for shipping items that were unavailable at the moment. Great customer service!
Review by Clouds Paizano1 month ago
Very disappointed. I ordered on September 7th. I logged in and my order is still being processed. I have messaged them to not get replies. I’m thinking at this point they have just taken my money.
Review by Iristine1 month ago
Love the bits I got fit perfectly cant wait till my jumpers come xx
Review by Puvaneswari1 month ago
I have made several orders, at the beginning I received my orders within the estimated time, but in my last order, I needed a part of my order, I contacted customer service and they told me that in two days they would contact me to give me a solution , it has already been 5 days and I have not received any response, nor my money, nor the clothes I order ... I will never trust this company, I feel scammed, I do not recommend it at all
Review by Billus1 month ago
Truly great clothes options and customer service! For the price and quality of the clothes you can't beat it. I received a lot of compliments on the items I've purchased. The delivery time is fairly quick too! There was a return I needed to do, but my package never made it to their warehouse and I didn't receive a receipt when I dropped it off at the mail center. Fortunately, they still honored my return! I'm very grateful for that!
Review by Mrwill1 month ago
Just ordered about 200 worth of clothes. I had a hiccup with a coupon. After getting upset with the original agent someone reached out and corrected the issue. Glad that someone took initiative to provide great customer service.
Review by MulanLucifer1 month ago
This was my first time shopping with Yoins, my order was delivered before the due date. The size was perfect and the colour was exactly like the picture on the website and the garment is of an extremely high quality.
Review by YesIndia1 month ago
I have just had the same experience as Amy below. My money has been debited for over a month, but no items have even shipped. After sending inquiries, finally got an email today that 2 out of the 8 items I ordered are out of stock, and to please click on a button to tell them what I want to do. Every time I try to hit refund, it says it's not working. Also...what about my other 6 items Yoins? Why haven't they shipped? I have tried click to chat and it keeps knocking me out. Thinking this site is a scam
Review by Lesie Bonnuci1 month ago
Joshy was very helpful, good communication, cant wait to see the items, never ordered from yoins before.
Review by MegDIR1 month ago
Poor quality clothing and refuse to refund the faulty products
Review by Kian Lewicky1 month ago
Placed an order. Money came out my bank account 2 days ago. I logged in to see the status of my order. It showed non payment. I went to the live chat and was told it’s due to stock issues. But my money should be in my account in 7-14days 👀👀👀👀. No emails, no apologies. Just take your money .
Review by Kazpal1 month ago
Cheap, tacky clothes. Advertise A-LINE dress, it's straight, advertise halter neck dress , you need to be aged 10 not 40 to get your head in it. Trying to return and they state "it's my personal choice to return so have to pay" what's personal about not being able to put my head in dress and not having a dress that is what was advertised. DON'T BUY OR WASTE YOUR MONEY.
What a palava, over the course of 10 days, many emails back and for - finally credited me. - DO NOT USE
Review by Suzean2 months ago
We've only ordered from Yonis once and were abit worried about size/fitting properly. Well there was no need. Our order arrived earlier than expected and everything fit as it should. The quality of the items are very good and we look forward to buying from them again in the future.
Review by Haygan Saltore2 months ago
Excellent service !
Im very Happy and satisfied !
Thank you So much Joshy !
Review by Meralis2 months ago
The shipping time was as expected. The quality of clothing was great. With regards to the sizing, its a bit off in that sometimes when i chose a size based on measurements provided for each item the actual Tag size would be one size up and therefore be too big (it shows on the order list, so if size chosen was medium the Tag size would be listed as Large). This happens with the tops mostly, the dresses were fine. I think if Yoins make the adjustment to their sizing info so that measurements reflect tag size it will be less confusing to customers ... this has only happened to a few of the items i ordered not the full order. But the larger size wasn't so big that i couldn't make adjustments.....
Review by Sgeraz2 months ago
This was the first time i purchased from Yoins. The prices are reasonable, delivery efficient and the support team was willing to listen and help when i had a small issue about one of the items.
Thank you for your service!!
Review by Georgii2 months ago
Very happy with yoins dress i ordered doesn't fit happily gave me a refund on return thankyou joshy, for all your help zarena i will continue to be a happy customer with yoins x
Review by Emanicus2 months ago
Joshy was very helpful. Company needs to let customers know that the item they ordered is inside another bag with handles that says "VOINS: Yours Inspiration". Very happy when I finally found the item I ordered.
Review by Atishey2 months ago
Excellent services from Joshy. Helped me so much!
Review by Thaksha Alinoor2 months ago
I ordered two blouses that were out of stock, due to being in high demand. I was informed of this, 2 or 3 days after placing my order & was advised to choose other items from their website I may like. I was a bit nervous about the possibility of being scammed, so I declined. I rarely order from ads on fb but did some research, prior to placing my order. Reviews were decent so I decided to purchase the blouses- they were super cute👌Anywho, when informed they were out of stock, I kindly asked for my refund & had it within 48hrs thru paypal. I dealt with a rep by the name of Joshy who was very kind, polite & most importantly, prompt in addressing my concerns. My refund was issued, as promised. I will definitely be ordering from them again.