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Review by John M.1 month ago
The signs are in view everywhere offering points galore or discounts usually up to 10% but the story soon changes once you get to the cash and have paid for you purchases. This has consistently happened to me. I chose my new iPad Pro and proceeded to the cash register only to find that my iPad Pro and all other high end Apple products were not eligible for for points! I asked why but was told that Apple products are simply not eligible for points at Yodobashi Camera. On October 6th of this year (2021) I bought a Thermarest sleeping pad and Solomon walking shoes. The sports department had signs everywhere promoting a 10% sale. I took my goods to the cash and paid for them and looked at the receipt … where was the 10% discount! I asked the cashier and was told that Thermarest purchases were no eligible for 10% discounts … they gave me a 1% discount! When I asked to have my Solomon shoes packed in a plastic bag rather than the bulky cardboard box the cashier complied but stated that my shoes were no longer eligible for the return policy! All of these exceptions were explained to me only after I had paid for my purchases, I had to refer to the caveats after the fact. This is a very bad policy. As a foreigner shopping at this store and many others in Japan you're often perceived as a customer who will most likely not be a return customer, a short term visitor to Japan, so your purchasing rights are often circumvented. Double check carefully whether you as a foreign customer are granted the same rights as Japanese customers. Let The Buyer Beware.
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