YLighting Reviews

When I placed my order the customer service rep was great. I ordered a chandelier and then 8 foot extension rods. Lamp came quickly and in great condition. I then received an email stating the the rods were canceled successfully.
WHAT? I called to learn that an phone inquiry i had where I asked about refund policies translated into cancellation of the rods even thought their rep (named Joe) guaranteed that the this was not the case. I had to re-order I now have to wait 6 weeks for new shipping so lamp just sits holding up my remodel. All attempts to rush shipping failed. No further communication from Ylighting even with several attempts. Never will order from them again!!!!!!!!!!!! I recommend shopping elsewhere. Mark Friedlander

This aha started in early March. I ordered a light. I received an email saying I need to verify my info so I called and did so. The company cancelled my order without notifying me. I had arranged for an electrician to show up but of course there was no light. The customer service department didn't know what happened and had no explanation. I had to put in a new order that was supposed to ship in 7 days. It is now an addition 3 weeks and customer service has no idea again what is going on. Honestly, the worst experience ever. Do not buy from this place I'm am starting to think it is a scam.

I bought a $3,000 flush mount ceiling lamp. For starters, the lamp came slightly damaged, which wasn't their fault. They offered me 10% off to keep, which I accepted. However, once I had the electrician installed it, the dimmer didn't work. I called them and they were nice in the beginning trying to help me troubleshoot the issue. During this time, I had the electrician come out three times doing what they told me to do, but in the end, the electrician told me that this is a commercial light and uses 5 wires, while residential homes use 3 wires. So, when I called them to tell them this, they first said, I took the 10% off and accepted it. I had to remind them that was for the damage. After I overcame that, next they said it has been too long since I ordered the light, but then I told them that I have been in constant contact with them about this and I had to schedule the electrician three times to come out which takes time as well. In the end, they basically said that they sell residential and commercial lights and that I should have called them before ordering to confirm. The bottom line, this company will absolutely do anything to not refund you.

I was so disappointed with Ashley in customer service that I returned my order. Very sad. I entered a code that Ylighting emailed me for a discount and they refused to honor it.

My experience with Ylighting has been less than satisfactory.
On October 11th I ordered by phone, a track lighting system. Of all the parts received, only the monorail and pendant lights were correct. The transformer, standoffs and power feed canopy were all incorrect and did not fit with the monorail. Unfortunately the mismatched parts were only realized as the precursor parts were corrected and installed, resulting in a two plus month delay and the unit is still not correct. I have had to pay an extra $330 to get the parts that were incorrectly sent with the original order. Additionally I now have an extra Monorail as two were sent but only one was ordered, an extra set of standoffs of the incorrect size, and an extra transformer.
Summary
I called to order track lighting and the sales person was very polite and helpful on the phone, advising all the parts that were needed for the install. The parts were received about two weeks later. I installed the transformer in the ceiling and patched the ceiling, painted and textured.
Not being familiar with this manufacturer's products, I called the manufacturer and discovered that the transformer that was sent was incorrect for the pendant lights. I called Ylighting, the sales person was polite, apologized for the incorrect order and sent the correct transformer, which arrived a couple weeks later. The transformer was replaced at no cost to me for the correct transformer, but the cost of the replacement was left to me.
I had to reopen the ceiling and install the correct transformer then close the ceiling, repaint and retexture. I installed the power feed and then realized the Monorail brackets ("standoffs") were incorrect (4") and did not go with the length of the power feed (2").
I again called Ylighting (after discussing the parts needed with the manufacturer) and ordered the correct size standoffs. They arrived about 10 days later. I had to purchase these as the 30 day replacement window had passed while I was awaiting the correct parts.
When I could finally install the Monorail into the standoffs and power feed, I realized that the wrong power feed had been sent in the original order (a dual feed was originally sent but the Monorail and lights were for a single feed). I had to purchase these as the 30 day replacement window had passed while I was awaiting the correct parts.
I am now awaiting the receipt of the correct power feed canopy, having paid for it again as the return window had passed. I have had to pay for the canopy and standoffs at a cost of over $330 due to the mistakes of the original sales person. Additionally the lights are not yet completed after two full months of work and waiting for correct parts to be delivered.

Found out 2 weeks after return period ended that a fixture wasn't as advertises, they refused to refund without a 25% restocking fee even though I was poised to order another $10,000 in merch from them for a new home build. Had to cancel an order I'd just placed. The sales person was completely unhelpful with customer service, and the customer service people just didn't care. They dont sell anything you cannot buy from other vendors, and they charge more than other vendors.

We received the light we purchased, after waiting a very long time. The light had clearly been returned by a previous buyer, as the wires were all twisted at the ends from wire nuts having been previously installed! We had electricians and lighting company tell us not to use this light, that it appears dangerous! Additionally, we were never able to get this light to work, not even once! I've been trying to get a refund for months now and the company only responds about once a week and every time they pretend they are going to send me more parts. I've told them multiple times I want my money back and they have yet to refund my money! I plan to take further legal action against the company!

I ordered a light fixture that was advertised to ship within 7 days. On the day it was supposed to ship, we received an email indicating that it wasn't going to ship for an additional 6 weeks. I tried to cancel that part of the order and was told that the manufacturer would not cancel it, because it was "in production" - which total BS. DO NOT order anything from this company.

They would not accept the return of a light I purchased because it was not within the 30 day return window and refused to make an exception for a repeat customer. I had purchased the light (along with several others) and did not know from my electrician within the 30 days that it wouldn't work (he hung it up once other renovation work was completed but we had to take down because it would not work on the same switch with other lighting being added). I have the original packaging and it is in perfect condition. Y Lighting also continues to sell this item. It would have cost them nothing to issue me a store credit which I would have applied to the other lighting purchases I am planning (which I will now buy elsewhere). There are so many online lighting stores now -- why buy from one that doesn't care about it's customers?

Ordered 5 fixtures ~$10k 3 were fine
2 were damaged. Took 6 months to replace one. No one knows when parts for other will arrive from Italy. Selections are great - service not so much

Ordered a light fixture, arrived defective, after spending $185.00 that day for an electrican's time to install only to find it was broken. Followed all their instruction to the T about sending the fixture packaged exactly like it came. I've had to call them 3 times asking for my refund.....very disrespectful customer service agents every time. Tracked the package and it was indeed delivered back to them a week ago. Still waiting on the refund.....buyer beware....do not purchase through this company.
Complete lack of respect and not deserving of your business. By the way, I NEVER had customer service this bad and felt the need to write a review. BEWARE

Worst customer service...
First time to purchase a merchandise from them
And it will be the last, never to use them again .

Got the wrong lamp
Nightmare to return
non professional sales rep ordered the wrong item twice
even worse Customer Service
we got the lamp we did not want in a damaged box so now we have to provide new box and pay shipping costs for sth we did not order

I am a trade who has worked with many different companies and I have experienced the worst possible customer service from this company. At this point they have stolen money from me and I cannot get the same person on the phone twice to discuss it. I had two damaged light fixtures (one was a replacement) and my client decided to return both of them because he no longer trusted that they were quality. I was assured that we would get our money back, but we shipped both fixtures back and they are saying that they never received them. I was on the phone with a rep who sent me the return shipping for both fixtures. I told him that they had the same number and asked if it would be an issue and he told me it would not.

My $2000 Foscarini floor lamp came with a broken white glass on June 19th. Till date I do not have a replacement. What is worse is, they just do not respond to email or voicemail. I have no update on what is going on or a ETA of the broken lamp. I was sent an email that UPS will come to my home to inspect the broken glass! I have been dealing with Sheena King (sent her an email 9 days back. no reply) and prior to that Martin Valencia. It is beyond my imagination that a company ca exist in business with this horrible customer service!

I'm shocked and outraged a company can treat customers with distain in this time of social media. Do whatever you can to avoid. Be prepared to have them spam you with ads. You have been warned. Hopefully before you buy, not after.

I ordered a WAC Lighting pendant fixture from YLighting and received within one week. I removed the fixture from the box and held the fixture in the proposed location for review to only realize I did not like the fixture. I placed the fixture back into the box and returned to YLighting after 2-3 weeks of waiting on WAC Lighting to respond to the return request and send a return label. I was notified yesterday (8/7/17) by YLighting customer service that WAC Lighting claims I installed the fixture and did not even return the hardware. What's even worse than this false accusation is that now YLighting will absolutely not refund my money for the purchase and sides 100% with the manufacturer with no regard to their customer. As an online lighting retailer how can protect your customer who truthfully never installed a fixture, much less even removed the hardware for the work. I cannot fathom the poor retail practices on the part of both WAC Lighting and YLighting. Please know that YLighting is only an "order taker" and has zero stock of light fixtures. So if you have an issue with the fixture you will not receive support despite paying them their middle-man percentage. Extremely disappointed.

The lamp I ordered August 14, Order Number-------. When they finally delivered it, it had missing parts. I contacted YLighting by email and phone. On September 5, I sent photos of the lamp with missing parts as requested. I recontacted YLighting September 18 via email. I called Sheena King, Return Specialist Lead, Phone: *******289. Twice. And emailed her as she had responded to my email. She failed to return the emails or calls. I called customer service, who said she doesn't return calls. The customer "service" person was blasé, seemingly uncaring, and I asked to speak to a supervisor. He said, after a wait, that the supervisor would call me back. No call. I sent an email back to *******@ylighting.com, the person I spoke to. No call back. I will never do business with Ylighting again, and that's too bad given I have ordered quite a few things from them before. I am disgusted with this company.

You seem not to have found out that they are EASILY replaceable. You don't call back. You don't respond to emails. You don't apologize in any sincere way. Larger businesses have a longer decline. Your uncaring shows. Behavior generalizes, and that means you are doing this to others (as I have since found out by looking up complaints against your customer service. You will not exist in time given this poor and uncaring response.

You should demonstrate some sincerity by compensating me for my time and efforts. You have made running my consulting business that much more difficult.

I've been shopping at ylighting.com for years now, and they always have the best selection of modern stuff to replace all of the ugly in my house (I've been remodeling). From some fans I bought when I first moved in to charming accessories for my nursery, they've always gotten me what I need. Some of their special items are made-to-order from Europe, but customer service has always kept me in the loop, and it's always been worth the wait!

The lamp I ordered August 14, Order Number-------. When they finally delivered it, it had missing parts. I contacted YLighting by email and phone. On September 5, I sent photos of the lamp with missing parts as requested. I recontacted YLighting September 18 via email. I called Sheena King, Return Specialist Lead, Phone: 866-428-9289. Twice. And emailed her as she had responded to my email. She failed to return the emails or calls. I called customer service, who said she doesn't return calls. The customer "service" person was blasé, seemingly uncaring, and I asked to speak to a supervisor. He said, after a wait, that the supervisor would call me back. No call. I sent an email back to [email protected], the person I spoke to. No call back. I will never do business with Ylighting again, and that's too bad given I have ordered quite a few things from them before. I am disgusted with this company.

You seem not to have found out that they are EASILY replaceable. You don't call back. You don't respond to emails. You don't apologize in any sincere way. Larger businesses have a longer decline. Your uncaring shows. Behavior generalizes, and that means you are doing this to others (as I have since found out by looking up complaints against your customer service. You will not exist in time given this poor and uncaring response.

You should demonstrate some sincerity by compensating me for my time and efforts. You have made running my consulting business that much more difficult.

I recently purchased two ceiling fixtures from YLighting and was thrilled! Customer service was friendly, fast and knowledgeable!

My order for lighting was over $2,000. There were 12 Tinkerbell shade LED lights, of which three were defective. It was a struggle to get YLighting to acknowledge the defects. In the end, after many calls, they shipped out one more DEFECTIVE replacement. I will never patronize this place again!

DOESN'T GET ANY WORSE THAN THIS
Got a track light from YLighting. The transformer just stopped working after 4 months. Called the company to request a replacement. They were very prompt in sending a return label for the defective one, but this is where everything stopped. At the time, I was told the transformer was on back order and should be shipped to me in about 1 week. Three more weeks are gone since and every time I call they just push it further. It is the manufacturer fault they say. What about their responsibility, apparently they have none. I paid for this track light around 1500$, I will have to pay twice for the installation and for more than a month now I have no light in the kitchen. In top of everything, YLighting also offers extremely bad costumer service, very disrespectful and unprofessional. I will never purchase from this site again.

Good shopping experience. Pricey, but expected. Overall good experience.

We have made multiple orders from this site with complete success. The products are in stock and they ship quickly. They were in tact when received and it all happened on a timely basis. We will do business with these guys again.