As a traveler, it is difficult enough to deal with an unplanned travel issue. What made matter worst for my case was my inability to reach Yapta for support neither via phone or via email. Additionally, Yapta did not provide a reservation number that the rental car can use to look up my reservation. I am deeply disappointed at the service and the support. I would like to caution others should you choose to use Yapta, please consider the poor service that you may experience.
Review by Phox3 years ago
Yapta used to be good price tracking tool several years ago. I had success getting automatic price drop alerts by email for flights I was tracking and managed to snag flights to Europe at half price when I got my alert.
However now I have entered several flights to track in My Trips section of the website and the price check feature has been stuck trying to display the price for several weeks.
Then the server to My Trips was down for another week.
When server and current price display finally came up the current price for each of the 3 trips I was tracking never changed until I manuall clicked check price.
So there is no automatic checking of prices by Yapta therefore no alert can be sent.
I complained about this politely and asked for assistance or clarification through the email contact information on Yapta website.
I asked 4 times in 4 e mails over a 4 day period.
I see the company writes responses to negative reviews.
Maybe I can get response this way.
I really want Yapta to work.
But if I have to manually check the flight prices 3 4 times a day.
What good is it.
Everyone says they send automatic price drop alerts. Not true I have seen the price drop, go back up, and drop again 2, 3 times while checking on Kayak and the price on Yapta stays at say "last price check" 3 days ago.
Review by Cathileen Ozda6 years ago
Once I use this service for making my trip successful. But they are not giving a best and enough trip suggestion. They are only keeping the details of traveling and expense of trip. But we require a best guide for a trip that help us a tension free trip along with friends or family.
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