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Review by Laura F.3 days ago
I have ordered from Yandy a handful of times. And I've decided this is going to be my very last purchase. I bought about 20 pairs of underwear from their 5 for $15 sale. That brings the price to $3 a pair of underwear. But let me tell you the items I received were not good, not at all. Hardly worth even $1 each in my opinion. I kindaaaa liked maybe ONLY 2 of the pairs of underwear. But I wasn't happy with any of these purchases. They were the correct size, but the material was so paper like, rough, cheap and awkward to wear. I'm not even sure that these Yandy brand underwear were designed with women's bodies in mind. Such a waste.
I feel ripped off, cause I can't even return the items now. They are final sale. So 18 pairs of underwear are going straight in the trash.
Don't waste your money. Buy somewhere else that has quality lingerie. That's my plan from now on.
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Review by Ronnie S.1 month ago
Reached out to customer service for issue... I am very good with technology and tried to explain the issue and they just tried to tell me it was something else that made no sense. I asked for extension on coupon for just one day because I spent all days going back to my cart and adding items that got deleted once I went to pay (probably over 15 items) and it was so late that I didn't have time to go back and find everything. They said sorry they can't and still tried to "explain" to me the issue that made ZERO sense. I felt like whomever I was speaking to was condescending and it was my first time buying so I was stocking up and now I will not be buying from them ever! Too bad, I would've been a pretty loyal customer and I was very excited to try them out!
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Review by Andressa R.1 month ago
Yandy shipped my order to my old address--I'd changed my primary address on PayPal and I changed all my credit card addresses, but evidently I did not change the shipping address associated with each card on my PayPal account. Maybe my fault (I was never given notice that I needed to do so), but whenever something like this happened to me before, or to my friends, or to my husband, the company would reship the merchandise without any fuss. Not Yandy. I talked to two customer service reps, neither of whom were helpful. One of them said that because I did not adequately review my order confirmation email and cancel the sale the same day, it was my problem. I don't know about you, but I don't scrutinize every confirmation email I receive on a same-day basis to make sure that the company I'm doing business with doesn't have an opportunity to stick it to me. There are plenty of websites to order lingerie from. FIND SOMEWHERE ELSE!
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Review by Ryan H.2 months ago
Ordered the items and never received them for promised time! The product quality is not very good.
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Review by Karrie B.2 months ago
I placed a order on 12-4-20 amd it's still not here and been at same spot for 10 days and prior to that sat in Arizona where they are located for 9 days. Never again watch out people
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Review by Lena G.3 months ago
Was not happy at all with my experience with a dress I bought-- it was very cheaply made, the side crossing had uneven Xs and did not look like the product photo.
Very disappointing that when returning this, Yandy not only keeps what you paid for the shipping but also charges extra costs for a return label (both WAY above cost). Also, they still have not processed my return even though it was confirmed delivered.
I buy online all the time and never with another company have had this many fees.
I ended up losing over $12 to return a poorly made dress to a company with scammy customer service.
(Order #6745755)
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Review by Frema A.3 months ago
I ordered a costume for Halloween on October 18. At the time, Yandy was running a promotion promising all orders be fulfilled before Halloween. I did not receive my package until November 3. At that point there was no need for the costume so I made a return. It is now November 23 and I have yet to receive a refund for my late package. If they can't keep promises of making deliveries they don't need to have promotions. It's a slimy way to get more sales At the expense of customers.
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Review by Melissa D.3 months ago
Bought and outfit got it tried it on it was too big. This was for a Halloween party got it too late to try to get another. Sent it back. They returned it to stated that it was stained. I explained it was never worn she said well our pictures don't lie. Never will do business with these people calling me a liar. Has no stains and the liner was missing from where it was still attached when I tried it on and when it was sent back.
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Review by Stan D.4 months ago
I had an issue with one of the items I ordered for my wife. I reached out, and was treated with complete disrespect and then they asked me to have my wife call because they refuse to speak to a male about this. Very upset, and wouldn't buy from this place if it was the only clothing store available. Commando all day girl
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Review by Ellie K.4 months ago
I purchased several items from Yandy and the quality is extremely poor so I sent it back at my own expense and they said they do not issue refunds due to quality issues - obviously because they know the quality of the items is terrible. Do not buy anything here unless you just want to have it for one use.
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Review by Zi C.4 months ago
Spent $100 on a costume to make sure it got here on time and they wait until the day it's supposed to be delivered to send it back to them without a refund or letting me know before hand.
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Review by Amber Senos4 months ago
Ordered a Halloween costume which I wore for 2 minutes to try on with a bra and underwear. I was not a fan of it so I returned it. Followed up 2 weeks later with customer service and the woman I spoke with said it was dirty so they threw it out. I have no idea how it got dirty as it was not when I returned it. I paid $80 and $20 to ship it back to Yandy. Woman said it’s their policy if it’s dirty to throw out so I do not get a return. I am beyond angry as why would I wear a Halloween costume before Halloween? It was not dirty. Will not be ordering from here again - $100 gone.
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Review by Joanna Orlik4 months ago
Horrible Company,sells their stuff under Walmart website.Picture of cutie Haloween costiume when you purchase the item-when you open the package totally different thing.They take your money for stuff you never order and you have to pay for return.
BE AWARE-THIS COMPANY IS A SCAM!!!
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Review by MJ M.4 months ago
Tried to return an item the day I received it bc it was too big and there is no smaller size. Only option is store credit. Will never purchase from them again. Willing to give the credit to someone else who wants to try their luck here. I EI t be buying or referring Yandy.com to anyone
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Review by Jon Her4 months ago
Fast shipping
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Review by Latasha4 months ago
Customer Service was great. But I was disappointed that my Romper didn't fit but the panties fit great. I will be ordering from them sometime soon.
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Review by CJ5 months ago
Yandy is awesome!! I love all the options and variety along with the cost and quality of most products. Items are usually shipped very quickly and I love the rewards points you earn to keep you coming back for more! If I’ve ever had issues, they are immediately addressed. I recommend Yandy to everyone I know!!!
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Review by Jacque harris5 months ago
Great selection to choose from my girl is very happy, she has a new swagg about herself
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Review by Catina Sonner5 months ago
Size of the underwear vastly varies by style. I ordered all L/XL yet some where huge while others small. Quality control seems a bit off.
Also, there's sooo much plastic packaging its insane. Giant plastic bags for one piece of underwear are unnecessary
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Review by Glenn5 months ago
I sent Yandy a Size inquiry message and received a quick response from Yandy Customer Support. I have always received great support to any of my inquiries to the Customer Support Team.....The Girls are GREAT!
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Review by Jessica S.5 months ago
I ordered a bridal shower gift - shipping the item directly to my friend. When the item didn't arrive, I assumed COVID had caused shipping delays. After not receiving the item a month after ordering, I reached out the Customer Service Team. They have been extremely rude and unhelpful and ultimately refused to ship a replacement. I would NOT recommend shopping from this company.
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Review by Kathja A.6 months ago
I ordered a package containing items that in total cost 58,78 USD including shipping, I was given a tracking number and link, but when clicking the link it sent me to an error message. It was supposed to be delivered between the 18th and 28th of August, but no package was delivered.
I live in Denmark, a european country, which might explain it a little, but this wait has been ridiculous and I cannot wait to september.
Never shopping here again, would not recommend anyone who lives in a European country to order from here, as the shipping is bad and you might never even receive your package.
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Review by Neysa Ciha6 months ago
I have only had great experiences with Yandy. Marissa in customer service is the most amazing person. She's helpful, professional, on top of her game, kind, professional, well rounded employee. Thank you for everything.
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Review by Larissa B.6 months ago
I had a delay in recieving an order, with my busy life Marissa, the customer service rep did me a huge solid and helped me beyond her job requirements! These ladies really go the extra mile!
Thanks again
460204 was the chat number, give this girl a raise!
We resolved the issue, and I am looking forward to recieving my order!
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Review by Maureen d.7 months ago
Still waiting on my products to arrive. Have received numerous emails asking if products are satisfactory. Well I don'know do I . No one has had the decency to respond to my emails. Extremely disappointing.
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