I returned a pair of $97 Lava shorts, in brand new condition, unworn and with the tags still on the shorts. I never wore them even once. I followed XTERRA’s instructions for shipping the shorts back, and paid for shipping myself. I even filled out the form that was required by XTERRA. Nevertheless, XTERRA refused to refund my money. I spent several hours going back-and-forth with them in emails and even disputed the charge with my credit card company.
At first, the customer service rep denied that they ever received the shorts. I then searched for and produced the UPS shipping label to prove to them that they had received the shorts. EXTERRA then refused to provide a refund or to return the shorts to me. So essentially XTERRA got a windfall. It kept the shorts that I sent back in brand new condition - which means that it can resell them as new - and it also kept my money.
XTERRA WETSUITS is rated 1.0 based on
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