Called in about my internet being slow and David was an absolutely amazing help. Internet back to normal and was straight forward to do with his help.
Review by Komatik1 week ago
signed up with xln almost 2 months ago very happy good speed broadband, contract explained very clearly and good price for what you get, very pleasent salesman professional work carried out. thanks to abdul Ali.
Review by Shimani Thomashoff2 weeks ago
Mohammed at customer service was very helpful and sorted our issue out very efficiently.
Review by Galiz Mewbourne2 weeks ago
Only decide to price match after you decide to move company and find cheaper quotes
After 15 years being with XLN I’m disappointed . I wonder what would happen if I carried on perhaps I would have been taken for a complete fool NEW customers only gay: :(
Review by Glennerster Pothrireddy2 weeks ago
Well what can I say, problem with my bank and payment and setting up a new DD but this guy sorted it all for me in one phone call
Review by MrBiker2 weeks ago
Very polite and helpfull
Review by Shirsesh Fallahkohan2 weeks ago
Service is generally very good and customer service is responsive and helpful.
I have had some concerns about the overall business model and certain practices. I took partiuclar issue with 'sneaky' additional charges and price hikes. I went from being promised a £20/month contract to actually paying £33/month in the first year. Another recent price hike has resulted in bills over £40/month
Review by Kwie2 weeks ago
Lady was amazing so helpful talked me through every step stayed on the phone till I was sorted very happy to recommend
Review by Bradys2 weeks ago
Spoke with Jess who was Very helpful and polite.she sorted my inquiry out very smoothly.
Review by Ikemefuna3 weeks ago
Very helpful and patient.
Review by Chriselle3 weeks ago
I am at the end of my contract with XLN and trying to move to Vodafone. XLN have cancelled my move on two occasions.
Tonight I had a call from Vodafone to advise that XLN have cancelled my move. I’m disgusted because the lady from XLN complaints department assured me this would not happen again.
Because I moved premises five months ago, XLN mistakenly marked my contract as renewing for a further 24 months. I have to explain the situation every time I call.
Now my contract has ended, I can’t even leave.
This company are really disgusting and have been a nightmare all the way through my 24 month contract. It’s really unacceptable the way they operate.
I now have to initiate another transfer and take time to complain again.
XLN please don’t reply all concerned about my situation because it’s a public review, just sort your act out.
Review by Mellrose3 weeks ago
problem sorted out in minutes
Review by Vanny3 weeks ago
Fantastic company assistant today was top notch
My 3rd activation this is going to be, Dont trust any other company with your buisness internet go with XLN.
Review by Xamhon3 weeks ago
During the time I used XLN's services - about 2 years - I found them to be professional and offer a high standard of customer service, excellent communications and great value. I'm just sorry that they cannot offer their services where I now live.
Review by Txx3 weeks ago
I moved from talktalk, who have probably the worst customer services ive ever experienced, to XLN. Not only is your call answered almost immediately, but if you run into trouble with your call, they'll call you straight back. There hasn't been any occasion when i havent had my issue resolved. There
Isnt a hundred options to choose from either.
Review by Shreall Grozav3 weeks ago
Efficient service, call operator very helpful and solved my issue easily
Review by Avivah3 weeks ago
We were having issues with the card reader taking payments and no one could sort it I finally got through to Brian he was amazing called back when he said he would and sorted our new machine.
very impressed thank you, Brian
Morells Hair Salon
Review by Ásmundur Lemi3 weeks ago
Tobias was a very patient and helpful guide.
Review by FrederickStaton3 weeks ago
Brilliant service! Very friendly and helpful staff. Highly recommended.
Review by Hongye4 weeks ago
One of the best Service providers
For small businesses.
Review by Doreyl GuergueThank4 weeks ago
Friendly, helpful and professional service was given by Tobi Brown today. It was so nice to get through to somebody straight away and to speak to a real human being who was not reading a script and was a delight to speak too.
Review by Lynfsey4 weeks ago
David was efficient, friendly and resolved my problem with ease. Thank you.
Review by Kontavelli Harasymiv4 weeks ago
David was very helpful. I was requesting a new router but David went out of his way to try and fix the issue. He was very patient and explained things clearly for someone who does not understand technical stuff.
Review by Stephtc Enstock4 weeks ago
Quick and easy service when I requested an old invoice from over a year ago
Review by Mcollette Derysz4 weeks ago
Excellent customer service by Ali. Helped step by step to to connect my internet.