Terrible service. Received no warning that item was out for delivery. Card was put through the door with no details filled in, not even a consignment number, just a illegible squiggle in biro. Following night woken up by a text at 2:30am saying it would be delivered the next day. The next day the item is showing as back at the depot and isn't out for delivery. My mum is so stressed on her 70th birthday having to wait in all day, rather than going out for her celebration lunch, only for nothing to turn up and she's now making several phone calls trying to find out when the parcel is going to be delivered.
Review by Ents Geaissa2 weeks ago
Took me 4 order requests before they even attempted the delivery. Waited in for 4 delivery slots and they never even came. No communication from the company and no acknowledgement, let alone response from my numerous attempts to contact them. Avoid if possible.
Review by Deinbo2 weeks ago
Disappointing! Got a text and time slot for one day, though not the night before. Waited in from 1 to 6pm (time slot was 2 to 4pm) but did not arrive. Rang the actual company i bought the item from as it is impossible to contact XPD and they said they would send an urgent message. The following day the parcel arrived at my house and the driver rang when he got there. I was not rung beforehand, nor emailed. I was actually out but said he could leave the parcel in the porch as i did not know what to do. He said he had broken down the day before, which i could have accepted had i been contacted. Poor.
Review by Suvania Vintson2 weeks ago
Parcel arrived on time and the driver was helpful and pleasant
Review by Normaris Struzenberg2 weeks ago
All fine, no complaints
Guys delivered on time
Review by Fredson Nesteckiene2 weeks ago
I believe that XDP is the best carrier I have experienced. I have had a number of deliveries and the drivers are always polite and courteous. The delivery time is always excellent and the notifications keep me fully informed where my parcel is. I therefore I don't have to hang about all day waiting in the house. The five stars are well desserved. Thanks XDP!
Review by Raianny Derrow2 weeks ago
Delivery on time, and accurate notification of delivery day.
Review by Gebrüder2 weeks ago
My parcel was delivered with delay but on the same day and the deliver man was very polite and he carried all the 16 pieces up to my home on the 3rd flood. I really apprecited that.
Review by Jiuzha2 weeks ago
Delivered 2 days ago....nope it was not. Live chat said we will put it out for delivery today 3rd. Supposed to be here before 5.30. Its 7pm now and not a f#####g dickie bird. Totally useless. Waiting to complete a ceiling tile job. 3 days behind now.
Review by Abrour2 weeks ago
I ordered some vinyl floor covering and was told it would be delivered by XDP on my receipt. I was given an arrival date, a time and a tracker code. As the day got nearer I received an email saying my order had left the Depot, then, next day, another one giving me a time slot for when to expect it.
As the time approached I used the tracker to see where it was and, sure enough, it arrived exactly when they said it would.
Excellent service from XDP - prompt and polite.
I give them FIVE stars and my recommendation,
Review by Englishm2 weeks ago
I have never encountered such an utter S**t company in my life, I have waited a week for a 2 day delivery, spent around £10 in calls waiting on hold. I never leave reviews but am so furious at the utter s**tness I felt I needed to. don't use this company unless you hate your customers and wish for them to have a mental breakdown!
Review by Noushar2 weeks ago
Safe Place!! Safe Place you sayy!!! Well it may be safe from people seeing it at the front of the house. But on one of the wettest days of the year were do you leave a package!!! Outside on a soaking wet decking.... Disgusting.
Would any one of your staff appropriate this type of service with their packages? NO!!! An utter shambles of a company, I have raised a complaint with the supplier of the goods.
Review by Kelange Marinchevska2 weeks ago
Regular updates then prompt delivery.
Review by Thersites2 weeks ago
Excellent service could not have been more helpful
Review by MaggieR2 weeks ago
Quick and speedy delivery. Helpful driver.
Review by DeniseKarime2 weeks ago
Arrived on time,didnot help me in with parcel of 2bedside cabinets although it is plain to see on a pensioner.
Review by VaporiZe2 weeks ago
Can't fault them, ordered a mattress and it came
Review by Ingars2 weeks ago
Delivery never arrived during stated window. No text, call or email to say the delivery would not be coming and when it would be delivered. Emails and texts have no number to call. Website advertises Live Chat but the function did not work. Advertised contact number cannot help you and refers you back to the Live Chat on the website that did not work. Terrible service and customer support. Would not recommend XDP Express at all.
Review by Bhanukumar2 weeks ago
Quick and efficient
Review by Gerasimos3 weeks ago
Would not recommend this company as had three headboards delivered and each one was damaged, despite being well wrapped. The first had drag marks across the material, the second was broken in two before it even got off the van and the third had a puncture mark as if it had been hit by something. Can’t understand why the supplier continues to use them
Review by Mr Meyerhoff Saillet3 weeks ago
Very Happy With Delivery, notified by text of a 2 hour window for delivery, delivered spot on. Polite & helpful driver thank you
Review by Grootheest3 weeks ago
SEVERE HEALTH & SAFETY BREACH
I was delighted with the fast delivery of my very heavy, bulky items.
The only gripe I have was for the poor young driver who wasn't supplied with any moving equipment on his wagon. He had to place straps to the pallet and pull 2 XL sheds by hand from the front to the back of his wagon then drag them across the gravel to their drop off point. Even though the driver was sweating buckets he was so very pleasant and accomodating even though he still had many more drops to do.
This guy deserves a Customer Recognition Award. But sadly, the company fell short of protecting its staff by not providing correct equipment to safely carry out his role.
I did not inform the driver of my review and has no knowledge of this.
Review by Rafaie Bijker3 weeks ago
Polite and friendly and speedy service
Review by Rowon3 weeks ago
My delivery has been left in front of my door according to the delivery team they named that leaving the parcel in a safe place.. How is leaving a parcel in front of the door is safe? I did not find my parcel there I think that it was stolen.. I am very disappointed in your cervice, and I did not got my money back either...
Review by Derfo Mundalamo3 weeks ago
Very fast ! Hassle free delivery . adiquate and smooth electronic communication regarding delivery . what more could you want ?