I ordered a Batman suite from their website. According to the measurements given by THEM on the website I ordered an XL. After several weeks of waiting the package finally arrived. From China :( The website does not indicate that it is an international order. I open the package and the XL I ordered is more like a medium and the quality IS NOT ANYTHING LIKE THE PHOTO. So I go online to return it and find that there's no return system. So I email the company. They reply saying it is not returnable because I custom ordered it. Um. NO. I did not CUSTOM order. I ordered an XL, basing it on YOUR size guide! After several back and forth email they finally agreed to give me a refund when they receive the package back with me paying the return shipping cost. So it cost me $80 to return it to China. I received an email saying they received the package and would process the refund as soon as possible. That's been over 2 months ago. I have emailed them several times since then and gotten no reply. BUYER BEWARE. This is NOT A REPUTABLE COMPANY! They WILL NOT HONOR THEIR WORD!
Review by ZoraidaCozier Geebli1 year ago
My husband ordered a costume from here. He went by the exact measurements they instructed on the website and the costume is way too tight. He wanted to return it since it costed $200 but they are non responsive. Awful.
Review by MelindaLondon Cassilis1 year ago
Bought a costume from them totaling around 260 and immediately upon checkout was sent an email saying they were out of stock of the costume. Why not say so on the site? They asked if I wanted to pay more for another costume of the same series (which I don't even see offered on their site) but I declined and asked when I'll see my refund. This is a sketchy business
Review by Sven1 year ago
Their communication process of order status and fulfillment timelines is extremely poor. They do not tell you when an item will ship and held my order for half a month and did nothing to tell me what was going on. Only when I insisted on an update and asked for a refund did they suddenly become more responsive but they didn't have any answer as to why they sat on my order for 3 weeks before doing anything.
Extremely dissatisfied and they wouldn't offer a refund when requested. Their site gives completely erroneous turnaround timelines for order fulfillment. I gave them a full month and they won't be able to fulfill my order already paid almost $500 for!
Buyer beware! I would not recommend this business to anyone unless you want to be hugely disappointed.
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11-Sep Ranelagh Street