On the website I chose to pick up the item in the store location where it showed it was available, but when I went it was not in stock and I already paid for it!
Review by Mdesro Shamdin3 months ago
the worest experiance ever
Review by Brittanydavis4 months ago
Very painful and bureaucratic check-out process in Riyadh. Then the clumsy Pakistani shop assistant dropped the printer on my right foot leaving me in agony!! The worst customer service imaginable!
Review by Paulinetom6 months ago
Literally the worst delivery and installation department ever existed... if you expect a delivery from them be prepared for long waiting, many mistakes and total lack of communication ... I had made an order of 2 items online... the next day they brought only the first item... I never heard from them again... after 5 days I was calling them to know when they will deliver the second item... one employee was telling me they can deliver from 4-9 PM... another employee was telling me that this is not possible cause the item needed installation and the technical team is working until 4 PM. Nobody was able to tell me when the delivery was scheduled... their answer was that they would call me when they would be coming... like I was supposed to be at home every day all day waiting for them... I filled a complaint... they said someone would contact me... nobody ever cared.... finally after 8 days on a Saturday someone called and said they will deliver in 5 minutes!!!!! I was lucky to be at home. They brought the item but they said that they couldn't install it cause they didn't know how and someone would come the next day... I told them I will be working the next day so they said someone would come in 1 hour.... nobody ever came... I called again after 3 hours... the employee on the phone said my delivery was scheduled for the next day (didn't even know it was already delivered)... I filled another complain .... still waiting... I decided to do the installation on my own...
...if you can avoid them do it...
Review by Baban Elhoussieny6 months ago
bad service. they delivered a faulty dryer and refused to replace it!
Review by Kristinajean9 months ago
I’ve been a customer of Xcite for many many year and they are one of the best electronics retailers in Kuwait, hands down.
X-cite by Alghanim Electronics is rated 2.0 based on
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