Such a great experience! I was bored and curious on console games so I decided to bought a Xbox One with kinect and I never regretted it. I played most of the time especially playing tekken 7 with my friends and the most fun part is the kinect which my family and friends really enjoyed. It been 3 years I had my xbox and still it was working fine! Love how microsoft also been working on it and pairing it with my computer. Such convinience for me, you just had to be techy for sure to maximize it!
Review by Conita Khalilzadeh1 month ago
Mange af anmeldelserne herinde har ingen faktuel begrundelser eller argumenter bag sig. Jeg har her skrevet en anmeldelse på engelsk, da den er lagt op flere steder:
I honestly have not tried a customer service as bad as what microsoft has offered me. I can hardly think of words to describe it. It is so mind blowingly awful that its hard for me to comprehend how such a large corporation can exist with this level of quality or lack there of.
To even call it customer service is an abuse of the word “service” because it implies that there is some.
here is the TLDR:
I have now gotten 3 exchange units that dont work
Microsoft has no case system
Microsoft only has 1 employee for the ENTIRE country
Policies are different depending on who you talk to. For instance Advanced Exchange is different things depending on who you speak to.
I have waited over 4 months with no resolve
One X blu ray drives suck
It all starts with my Xbox One X. Look its a great system, and i love it. However early on i discovered that the system can not handle 4K blu-ray playback. One of the main selling points of the system. The problem always occurs about 45 - 60 minutes into the movie. It will suddenly lag, show artifacts and purple lines, audio will stop and the move will then just stand still. At first i thought something was wrong with my brand new 4K blu-ray. Then i tried severel other blu-rays and they all had the same issue.
The awful service:
So at this point i try to contact microsoft support. I can’t find a danish call number so i use their online chat support. i tell them the issue and they of course tell me to try and factory reset the console, which does not work. After another chat session they tell me that i have the option of getting a repair either by me sending in my own console first, then waiting for a new one, or what they call an advanced exchange. Here they will send me a “working” one, while reserving a hold amount on my payment card. I then have to send my own one, in after i receive it.
To me its obvious that the advanced exchange is a much better option, since i wont be sitting without a system to play on.
Now i waited a day before making the decision. i cant exactly remember why. When i go back into the chat the next day, the other person now tells me that they dont do advanced exchanges anymore. So i get pretty angry as you can imagine. I tell them i would rather deal with it through my retailer. The next day i chat with them again, but now the advanced exchange is suddenly an option again. I tell them i thanks thats what i wanted all along.
So a week goes by, and the system arrives. And what do you know, it has the exact same issue as my own one. So i chat with them again, and tell them the issue… again.
This leads me to my first issue: you get a new case id every single time you talk or write to a new agent. This means that every time i have to explain and tell support the same things over and over again.
So they tell me to send back my own original console. I tell them no! there is no reason for me to send in my own one, when the one the send me has the same issue, and by the way is a used one that has already been repaired. i can easily see this by looking on the back of the system, where it says “repair date: 09 apr - 2019”. And besides my own one had a dbrand skin on it, which i dont want to throw away and replace until i get one that works. After alot of back and fourth, they agree. So i basically send the exchange unit right back to them. At this point they tell me that i dont have to take any further action, and a new one will arrive shortly.
An entire month goes by where i constantly have to follow up and ask for and update, and keep in mind, every time im given a new case id to keep track of. Every agent has to basically start from scratch, because of the god awful case system. They write me every week if i have received the new system and i keep telling them no.
So eventually, they are like, yeah don’t worry we will send you a new one. So i have no idea why i waited almost an entire month. i get the new one, and this one has a loose sync button for the controller. This means i cant actually press the sync button, and have to use a cable every time. So yeah no thanks. Again i chat them, and have to tell them the entire issue again, because you know… we cant handle this in one case. I send the 2nd exchange unit back to them…. again.
Now ANOTHER full month goes by. Why? because now they cant make a new repair case. This is because of the hold amount on my account. Now they write me back on my email. This is also the wrong e-mail they keep using, even though i told them to use another multiple times. But anyway, they tell me to remove the hold amount with a auth code that they provide. I contact my bank, who tells me that the only people who can remove it is the people who made the hold amount. This is normal practice in Denmark where i live due to law. They tell me Microsoft has to send them an email to remove it, or wait a month.
So i wait almost an entire month, and have several chats back and fourth, where they keep telling me the same thing even though i already explain to them that neither me nor my bank can remove the hold fee but them.
So yeah, almost 3 months after, i originally started the whole ordeal, i finally make a new chat. where they agree to make the 3rd advanced exchange. This time they assure me that the unit will work.
The unit arrive, and wupti doo it has the same issue. Only this time it took a day for the problem to materialize. This means that the first 4k blu-ray i put in, actually worked fine. So i send my own original one back to them. Then the day after its the same thing all over again.
At this point im so sick of constantly dealing with the awful chat, and their predetermined, premade and standard answers and apologies. I try to call the danish phone number they have multiple times. At first i got through to an agent on my first try, but i was calling from my work so i did not have the nessecary serial number on hand. He had no clue that advanced exchange meant that they send me a unit first. He tells me, he will call me the next day. Now the phone rings and now its a completely different person with a heavy indian accent who i cant understand. I did try to explain everything, but i he had no clue what i was talking about. I tell him to make the danish guy call me on monday (this was on a friday). He never calls.
I try several weeks later. Now instead of talking to a danish person, im instead being put into a english talking agent, who is really hard to understand. Now i did try to explain the whole thing to the english person. I tell them i want a new one, instead of the refurbished units the keep sending me. This is because i do a couple of google searches, which show me that this is a common One X problem on the early models that has a poor blu-ray drive. They tell me no that cant happen. They also try to tell me that i cant fix it by opening the system myself, because of the warranty sticker. Now in Denmark that is illegal practice, and i can open it as much as i want. He then tells me “ yeah good luck with that “. He also did not know what advanced exchange actually was. So i ask to talk to a danish speaking agent. They tell me the only way is to keep calling and hope i get through to the danish department.
Now why is such a big corporation using such antiquated and hopelessly out of date call system ?! just let me be in queue for the danish line, and give me an option to be put through to the english one if i dont want to wait, or better yet, just call me back when there is an agent available… you know like most companies do nowadays.
After about 4-5 tries i finally get to talk to a danish guy. He tells me that the repair case has to be closed, which he marks it at, and 24 hours has to pass before he can do anything. Why? because i have not waited long enough already? He asks me to call back the next day, and i tell him i dont want to be put through to english agents again. Now he tells me something that just kind of explains the whole thing alot more. He is the ONLY person in the ENTIRE danish department dealing with it, and he had some personal stuff he had to deal with. I tell him thats unacceptable, and he says “yeah its been like that for months now”. So im fine with him having personal matters, but are you telling me that you dont have any more employees that can handle stuff like this?!
So thats where i stand at this point. 3 units, over 30+ agents, a horrible call line and i still cant play 4K blu-rays.
Review by Amicom1 month ago
Attempting to find a simple, non-invasive Solitaire game. Lots of hyperbole, & broken links, but no actual game found.
Review by Anoopa1 month ago
Been playing xbox for over a decade, xbox 360 was great, the xbox one however is a slow piece of garbage. Microsoft no longer cares about their customers. The xbox is cheaply made, has horrible frame rates on games, constant server crashes and don't get me started on their controllers. The controllers are clunky and cheap, this year alone I've had to replace 3 expensive controllers, 1 of which i recieved with a broken bumper. The first replacement had faulty analog sticks, and finally the one that stopped working yesterday had its bumpers jam and break. I do not play enough to cause any wear on the controllers over such short periods of time, i am 26 years old so i do not throw tantrums and break controllers either, they are just poorly made.
Review by Hercyna2 months ago
I’d just like to know who’s responsible for the stupid idea of the Xbox one digital edition.....
You can only buy games online (no disc drive) which means all your disks you currently have from being a loyal Microsoft consumer are a waste of money and space as they can no longer be used.
And since games are online, you can’t trade them in when you no longer play with them. Pathetic, useless, pointless fat cats trying to milk us for every penny. I’m sending it bk and boycotting Xbox all together, I now have an online forum which I am urging other outraged parents to do the same. Team PlayStation all the way you thriving low lives.
Review by Brigantine2 months ago
Stay away from Xbox lately there’s constant problems signing in to Xbox live and they have the cheek to charge you over £10 a month go to PlayStation that’s where I’ve gone
Review by Windham Cuttress2 months ago
Shocking. Awful. Embarrassing.
1. Customer service non existent.
2. Logging in and setting up account absolutely patethic
3. DVDs don’t play with any sort of a legible voice volume. You can hear sound effects but no voices. Even in games.
I hate the Xbox one I really wish it wasn’t given to me as a present.
Review by Sheryal Mirandilla2 months ago
Review by Somerset Sundays2 months ago
It's a shame I cant review any less than 1 star.
The xbox support system is by far the worst I have come across. After spending around 2 and a half hours trying to change the email address on my xbox live account, including an hour long call and finally escalating to a mac pager, I was scoffed at and had the line hungup BY THE CUSTOMER SERVICE MANAGER.
I was told by the first adviser that I spoke to that because the email address associated with the account is now deactivated, there was basically nothing we can do. My boyfriend then called as he wanted to speak to someone about it as he didnt believe there was nothing we could do. 2nd adviser who was the only one who even gave her name, Sara, did try to be fair. But after 45 minutes of going in circles she told us we just have to be patient. Patient, after 1h45m of waiting and getting nowhere. My boyfriend asked to speak to a manager, who came through again with no name, no form of a apology for time lost so far, and again, told us to be patient as we have to wait 30 days or cancel the request. As we cant cancel the request (as it sends an email to the email address that for us is now deactivtaed with a code, useful) we had no other choice. My boyfriend said he wasnt happy with this and wanted to log a complaint and the manager audibly scoffed at him and hung up the phone.
Quite frankly disgusted by this after spending so much time on it, and I can see this isnt just an isolated incident as other users across multiple sites are voicing similar opinions. And although I'm 99% sure nobody from xbox will even read this I hope it can forewarn others that theres no need to be friendly with these people, they wont be friendly back either way
Review by Maritosv Luand3 months ago
Got communication banned for a day because I messaged someone "I will die unconquered" in Japanese. I figured it was no big deal, since the person obviously false reported me. So I contacted xbox support. The person I was in contact with would repeatedly say "I understand how you feel", but also wouldn't tell me how I violated the xbox terms of service. When she said that I could file a complaint on the report, I tried to, but it wouldn't let me. Then she said that I couldn't do that because I was only banned for a day. She would also avoid the question about how I violated the terms of service with things like "We cannot tell you how you violated the terms of service because we can't look into the messages you sent". Would leave zero stars if I could, I love my xbox, had nothing but good time with it. It's the xbox support that sucks. Edit: I also didn't tell her my username, only what I said. After a while she told me how long I was banned for, which shows that they could obviously look at the messages I had sent and matched it with my account, so they could have told me how I violated my terms of service since they did look into my messages.
Review by LDjill Fullgraf3 months ago
I can't praise Xbox customer support highly enough.
My son has Autism, he is only 8, i got him an Xbox so he could play Lego, but then he found Minecraft and loved it, after a while i saw a few messages in inbox telling him to stop teaming its cheating, i had to google it because i was not sure what it meant, apparently he was joining team battles and being friendly with opposition teams not intending to cheat (he did not understand what cheating is, he is very friendly and was just trying to help everyone), i contacted Xbox Support fearing he would get banned if others start reporting him, banning him would devastate him as he did not understand he was cheating and he really loves the game, Xbox support were brilliant once i explained the problem and fully understood, thankfully he now understands the rules after spending some time with him during games and explaining the do's and dont's of team play.
So a big thank you to Xbox support
Review by LeAnthony3 months ago
I spent 700 dollars on a Xbox one x that messed up in a year this new Xbox is trash and won’t even turn on without messing up trash !!!!!!
Review by McDonough Siracusa3 months ago
I've had Xbox since the first one and bought all their products.
Xbox One will be the last I will buy, as I encountered too many issues. MS doesnt responsabilize for their defective product.
1. I have 3 controllers. Non of them work correctly. The only one I can use has the right trigger disabled.
The newest one (3 month old) has the same problem and a drifting stick.
The 3rd one has a drifting stik that is completely crazy.
Shoud I buy a 4th one? NO F WAY
2. At some point, the console stopped reading discs. 60€ disc... I have to tilt up the console for it to read them...
Besides its flaws, it also has a lot of desing drawbacks
3. Now you have to install games that can ocupy between 50 and 100 GB, what means that if you have the default memory, you can only play 2 or 3 games. If you want to play an other one, uninstall one game, and install the newone, which would take around 4 or 6 hours. So forget about trying new games quickly like it used to be.
4. Its too dependant on internet. If you have no conection you can forget about playing a game. You need to sign in so they have track of what games you play and when you play. Ridiculous.
5. Games still are sold in Beta phase. But they cost 60-70€ despite all theire bugs.
This console is a complete fraud.
DO NOT BUY XBOX
Review by Varghese3 months ago
You are a disgrace. My child has inadvertently bought various add ons and accessories for games on his xbox that has resulted in over £400 taken from my bank account in just over a month. Microsoft have rejected my requests for a refund and have refused to tell me why.
The support team, when you get through, appear to be very supportive but are going through the motions, making sure you go the the refund process and giving you some hope that your refund will be granted. In reality, the guys behind the scenes in the refund team have another agenda altogether and resort to dismissive emails to close down your case. Clearly profit is more important than happy customers.
Review by Clernie3 months ago
Wish I could give 0 stars. Been an Xbox fan for years but the Xbox one s is pure junk. Purchased 2 brand new and neither one worked correct. Tried updating one for 3 hours wired wired high speed internet,got to 2 percent and froze,plus making beeping noises. It's not my internet,it Microsoft. I am officially switching to PlayStation 4. Thanks Microsoft for wasting everyone's time.
Review by Jpl Timpe3 months ago
Been a member of Xbox Live for nearly 11 Years and never had a Issue. Great sales & great hardware.
Review by Hawkhaven Derrow3 months ago
Xbox is trash. I just worked 15 hours for 3 days straight and all I wana do is play some Xbox. I can’t even sign in to do anything. So what’s the point of me buying an Xbox? I want my money back, I want all my time back that I’ve played on trash box, all my life I played xbox. and I want Xbox to die off. Never owned a PlayStation but screw it. PLAYSTATION is all I want now. PS4 gang
Review by Jakmia4 months ago
If I could give negative stars I would. Today I found out once again that my account was charged for a service I did not order. This has happened before. I am wondering how they even did this since I removed my payment history online but it was still on there so I called and had it removed. This was when you could actually talk to someone. I checked my Xbox accounts on my system and like evil magic there was all my card info that I was told was erased. Mind you I checked after the prior phone call and it was erased. Today however I chatted with them because I was on hold for over thirty minutes and I couldn't even get to the right people because when you on the phone and you Xbox it will tell you to go online then hang up so I had to go through the Microsoft office and have them transfer me to Xbox. Well back to chat I was told once again my info was removed but I am sure it will reappear so I am getting replacement cards. I was charge 10.91 on a card which was suppose to be removed. The chat rep informed me to fill out a form online which I have no idea why you do this to customers when you should be doing it as cs reps. I filled the form and informed the chat rep I did to just get and answer of , "Great all you have to do now is wait for an email to see if they approve your refund,." So you steal money from my account which you shouldn't have info to because I removed my info so you hacked me as well and your answer is to see if I am approved? I asked to be transferred to someone in refunds. Io was told he couldn't do that. Asked to speak to manager I was told they were to busy to speak to me. Ask for a phone number for refunds I was told didn't have a direct line, I could call the customer service line again. So basically I got no help and I feel like I have been scammed. I have read other reviews and Thur were denied a refund and couldn't even get a hold of anyone to dispute it. I will never use anything made by Microsoft again. I believe they should be sued for all the money they have stolen and as soon as I hear about one I am jumping on bored. I am going to PlayStation and other office products. I suggest you do the same. Why should we continue to give our money to a company who treats us like we don't matter and what they say goes?
Review by DKimball4 months ago
If I could give this 0 stars I most definitely would. I tried contacting the support because when I got my new WiFi service my Xbox REFUSED to connect to the internet but all my other devices had no problem. I tried calling the number, they directed me to a webpage...the webpage directed me to another separate site for submitting a service request....that service request told me I needed to contact them before I could finish the request. It then sent me back to the webpage the number sent me to. Then I put my number in to get a callback, waited the 6 minutes, got a phone call and pressed 1 to be connected with an agent....no one ever picked up, there was no dial tone, no hold music, nothing. HIGHLY disappointed in this service and I will not be purchasing Xbox again which really sucks because I love the console but if I can’t have tech support when I need it then what’s the point of having it.
Review by Zenon4 months ago
love it better than ps4
Review by NSaenz4 months ago
For the last 6 months you've charged my credit card 9.99 for Xbox live 1 month. We delete the account because we don't use it and you charge me this month 24.99 for 3 months of live. Makes no sense no one order live your live and your billing is fraud. The account is deleted and you won't refund my money. FRAUD!!! I'm done supporting your thieving butts. PlayStation here I come and our friends are switching too.
Review by Gagnon4 months ago
Terrible customer service I was scammed out of my money from Amazon to purchase a 100 gift card and I called there support tech if you ever get a woman named Joy good luck because she was of no help she knew that Walgreens were not going to refund me the money back and she still told me to go there do not buy any of X Boxes gift cards because you will not be getting your money back at all on top of that I tried to the number for X Box and no one would answer
Review by Jakesa Javoy4 months ago
Very good support, but auto renewable subscriptions are terrible, I have 3 of them and each time I need to disable autorenew
Review by Daureen4 months ago
If I could leave no stars, I would. I purchased an Xbox One X a little over a year ago. It runs out of warranty after 1 year. How convenient that my console is just over a year old and it took a crap. In order to repair it, we have to pay Xbox $249.00 plus tax. On top of already paying over $500.00 for the system!!! I am beyond infuriated over this. If they are going to make a system that breaks down in a little over a year, they better make sure it works near perfect if they don't want to repair their crap when it goes out!!! I don't think I will be purchasing any Microsoft products anymore.
Review by Aland4 months ago
Support service is the worst ive ever had. They dont answer the support line but instead give u a automated voice giving u a link to a website. Their entire support system is awful, you go threw hours of trying to contact them but never getting to an actual human, only forums to look threw.