Worst customer service, never buy airline tickets through them again . They never pick up the phone, The airlines I am traveling asked me contact them regarding Corona virus policy issued ,they stopped replying emails. I think by not replying by email or phone is a way of ignoring customers and I am sure they are going to pay price one day for this kind of disgusting customer service
Review by Babsie Matecko5 months ago
I had to cancel my flight overseas due to the Corona Virus. I cannot reach anyone at Vayama via email or phone to help with this. Are they legitimate? I had to cancel my flight overseas due to the Corona Virus. I cannot reach anyone at Vayama via email or phone to help with getting a refund for this. When you call Vayama, a recording says they are too busy to answer the phone so please contact them via email (and they do not give you the email address to use - you have to search online to find it.) When you email Vayama, you get an email back asking if you really want them to respond to your first email (again because they are really busy). Unbelievably poor customer service. Now I wonder: is Vayama legitimate? Are they interested in continuing as a business? I am contemplating legal action but hate to have to go that route. It would be nice if a human would respond.
Review by Raedell Bntliff6 months ago
one of the worst agents and worse travel agency
Review by Shitel11 months ago
Not just bad, scam! I requested change for my outbound flight, 30th Dec to 13/17th Dec. Someone who answered the phone made the change from 13th Jan to 14th Jan in inbound flight, which I never requested. I have proof that I didn't request for 13th-14th January change. Now they are sending me invoice of 13th-14th Jan change, charging what I didn’t requested and saying my original 13th flight is not available anymore. They don't hold calls or reply my mails any longer. What should I do???? TOO MUCH SERVICE FOR A CUSTOMER, VAYAMA. Never use it.
Review by Domingo1 year ago
Vayama is kind of scam. They claim free refund within 24 hours but they dont gonna respond to you when you need. Moreover, changing your ticket details, flight time costs $100 administration fee per ticket (of Vayama) + possible airline change fee. I would suggest never use Vayama.
Review by Vixxy Arkitekter2 years ago
Hello. English is not my first language, but I am going to try my best. In May 2017, my roommate and I booked 2 tickets for October 23rd from NYC to New Delhi, and my roommate paid with his card. Unfortunately, on September 14th, I had to cancel my flight because I was schedule for a surgery. My roommate used his ticket but I called Vayama to initiate a claim for a refund for mine. Considering the extremely poor and, in some cases inappropriate and rude communication on the phone, as well as grammatically incorrect email writing, and that they would take up to two weeks to respond to me, I finally receive an email from them explaining that I won't get a refund since I am not a family member of my roommate, since the booking was made under his name. I have provided them with all the hospitalization paperwork as well as a doctor's notice saying that I can not travel for 1 month from the day of my surgery (Oct 12 to Nov 12) because I would be putting my health in risk. I have called Malaysia Airlines and SURPRISINGLY they say that they would full refund me but since I booked the ticket thought Vayama, I have to contact them. I had two more flights within India and both have been refunded by the travel agencies. I am so disappointed at myself for not checking all the bad reviews that this company has before booking my flight, if I would have known that I would have booked my ticket through a different travel agency or directly with the airline. DON'T MAKE THE SAME MISTAKE I MADE!!! It's worthy paying a couple of hundred bucks extra but you are covered in case something happens!! I hope this helps.
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