Purchased TWO D-fine dual ended pencils and BOTH broke. The screw on component of the gel side completely fell off and the pencil came out. Since I purchased them in store the company would not replace them. (Store wouldn’t replace without receipt). I was told at first they would send a replacement but later told they could not help me at all. I even sent multiple photos with proof that the products were faulty! Such bad customer service AND products.
Review by Mbox3 months ago
I have purchased Wunder2 eyeliner pencisl a number of times.
Unfortunately i couldn't find a sharpner that would sharpen my eyeliner pencil.
I ordered the sharpner specifically for that eye liner.
I Paid for postage when it arrived much to my disappointment the pencil would not fit into the sharpner.
What of waste of time and money!
I called Wunder2 customer service who advised me that i could send it back but i would have to pay for the postage.
The customer service is absolutely a waste of time. Even though i like the eye liner due to poor customer aftercare i will not be buying from Wunder 2 again.
Review by Teeroumanee Fengier3 months ago
I’ve used wunder brow now for years and have never had any issues and genuinely believe this is a great product. And obviously out of curiosity started trying the other products which have also lived up to them being great products. Although during a reorder of makeup one of the products reduced in size and quality and had left a review on Wunder2 website challenging this(which because was under 4-5 stars was removed). After this I emailed the customer service team with the same enquiry which was replied with the generic “someone will get back to you shortly” but then nothing. This company almost creates the illusion online that everyone raves and loves the products but as a matter of fact when a customer challenges a change or a problem with a product this is dismissed and ignored. Highly unprofessional and not genuine and honest. If you’re willing to change a product and a customer challenges you then let them know why! 100% put off now purely down to the pure ignorance of the company.
Review by DnF Torrel4 months ago
I used to love the Wunder2 foundation and mascara, but now find that Australian customers have been left high and dry and are no longer included on their shipping list. Due to "Logistical Issues" Whatever that means! I'm extremely frustrated and disappointed!
Review by ActiveGran6 months ago
The first formulas purchased in Nov2018 were great , but this last one received days ago March 2019 doesnt stay on at all & the colour is too dark (I use the Blonde one) & it is nearly black 😣 Please go back to the original formula & let me know when you do , as I loved it
Review by Seatam Lampear11 months ago
I was so hoping for an eyeliner pencil that would stay on, without smudging and smearing with the hot weather, and 24 hours would be great. That part was 'ok' not nearly as great as the video but it was 'ok'. You can find pencils at the store that will do the same, and for less money. The bad part is that I can normally use any make-up over the counter without problems. These wunder2 liners made my eyes water and itch. So I do wunder what's in them!
Review by McFarland11 months ago
Had to change my review to 5 stars as received excellent service from Maribel Vidal. My exchange is on the way and I have been refunded. Still don't think it needs to take this long but just happy it's done.
I return 2 products on 24 Dec and forgot to put tracking on it given it was a crazy time of year. I kept proof of postage though. Now Wunder are saying they can't find it and after reading several reviews I can see a trend here. What on earth goes on in your returns department? How come returns work so smoothly for other companies but you guys can't get it right? One of my products was a return as it was not great and the other a exchange. Please can someone get back to me before I put a case forward to my credit card company.
customer number 2656453
RAC/RMA number : 7169638
Royal Mail, reference 0212-7C60-013A-98BE
Review by UniKLasers Hkawng11 months ago
I ordered the foundation and power for next day delivery rang up several times to be told my order is still being processed and they have no idea what is happening with it. 2 and a half weeks later I still haven't received it so I asked for a refund and was told somebody would ring me which they never did. Terrible customer service not even an aplologie or an explanation, stay away still waiting for my refund
Review by NikkiW11 months ago
i absolutely love the pencils and are about to try the brow gel as i seem to be able to get that online but now you are not shipping to Australia and I am desperate for a new brown pencil. Will you please let me know when I will be able to order one.
Review by LiamStoler1 year ago
These eyebrow products are definitely NOT waterproof. DONT waste your money!!!!!
Review by Pedie1 year ago
Good pruduct easy to use would recommend.
Review by Arzodlou1 year ago
I ordered ONE thing from a facebook link and ended up with another charge for something I DID NOT consent to purchasing!
Review by Georgann Derrow1 year ago
I have only used the eyebrow product, but it's the best and I cannot fault it. Only £20 and lasts ages. Thanks! Will probably try some new products in the future.
Review by Virtuous1 year ago
Well considering that the liner is supposed to stay on and can’t be removed even by rubbing, I am disappointed to say that it stayed on for about an hour, and when I checked to see if it was there I found nothing.so, I definitely won’t be getting anymore
Review by ColFern1 year ago
I sent the foundation and wunderbrow back as wrong colour. I was not refunded and had to email them twice. I am still waiting. Poor service. I would buy these products at Boots.
Review by Bindy1 year ago
I have sent 4 emails now in total and still no response. The foundation makes my face itchy so no point keeping. However given the bad reviews on customer service here I don’t have my hopes up.
Review by Ashtin Meedin1 year ago
Was thinking of purchasing the product but after reading most of the reviews I have decided that I wouldn't dream of it! I hate bad customer service.
Review by Fidiam1 year ago
First let me say i live in a humid climate anything from 60% to 90%. In our home we do not have air-conditioning so I'm always sweating. I haven't tried alot of products however this one I can put on when skin is clammy and it stays on while I ride my bike to work and looks perfect when I arrive.
The foundation can feel a little drying so if u don't live in a humid climate and have dry skin u may need cream underneath.
I brought the entire collection and am very happy with everything.
Review by XJim1 year ago
I just would like to start by saying that this product does not necessarily live up to its promise. It claims to be water and smudge proof but if it is touched after getting wet, you better believe it will smudge. Also, the product dries out in the bottle fairly quickly. It can also quickly get cakey when layering on the brow. So, I don't think the quality of the product is worth the money.
Also, the customer service, shipping time, and site are not satisfactory. Firstly, I was having trouble logging on to the site to view my order status, so I started a live chat for help. Well, when I asked for help with my problem, she asked me why I was I couldn't log on. Girl, if I knew why, I would not be asking for help. Then when I finally did see my order status, it was very disappointing. I saw the package didn't ship for three days after I ordered it and then shipping took about two weeks after that. Kinda ridic if you ask me. What can I say, I'm disappointed.
Review by Mirapk1 year ago
Sadly I cannot review the foundation as i ordered it from this company and it never arrived, I emailed to find out where it was and was told it may of been lost and would be sent another one. Well the second one has not arrived either. I have emailed about the second foundation not being delivered, only to be told they "missed" my email confirming I wanted another one sent out. Absolute joke!
I've been waiting 2 weeks for a foundation that I originally ordered for a night out that has now been and gone.
As I say.. I cannot speak for the quality of the product but the delivery service and customer service is extremely poor! Even if this turns out to be the greatest foundation known to man (if it ever arrives for me to try) I will not reorder from this company as I just do not have the patience to keep chasing companies for items I have paid good money for.
If I find myself needing to write anymore emails to this company about this foundation it will be requesting a refund!
Review by Tankgrirl Wau1 year ago
Purchased "Perfect selfie", didn't work at all for me, made my skin very dry, it goes on white and feels really cheap.
I returned the product within 30 days of purchase, never received a refund. I chased it over the phone, via email, messenger, on FB,... The minute Wunder 2 found out I didn't have a tracking number for the return, they just ignored my messages
Review by Khayree1 year ago
I ordered a foundation and deducted the money on my account, then theres no confirmation from them. How will i get my money back?
Review by Trevi1 year ago
I purchased the coverproof foundation and also the eye treatment, which was so unfortunately unbelievably terrible. The price I paid for these products were not only ridiculous but like flushing money down the toilet. There Foundation was barely cover bowl and their eye treatment did negative zero. I highly suggest you do not purchase anything from them. I spent $60 on the worst product I've ever bought in my life. I would have been better off going to Walgreens buying some Covergirl, L'Oreal or Maybelline. Buying this product will be the biggest mistake. I usually don't get into comments on much of anything. But this product was so unbelievably false and one of the worst makeup I have ever purchased. And especially at the price. Could have went to the mall and bought the best stuff ever.
Review by Truely1 year ago
I would never buy Wunder products again. I bought the eye brow gel and the eyeliner. The eye liner worked for a couple applications and then once I sharpened the pencil, it became dried out and was impossible to apply!. The gel eyebrow product claims it is waterproof.....definitely not the case. Washes off with water!! I email Wunder regarding my complaints and asked for a refund and/or an exchange of product, however, they never got back to me. I emailed several times, then once the refund time period passed, they finally emailed me back saying they never received my initial email and the time period to make a return had expired......REALLY???? Obviously, they do not stand behind their products nor care sbout customer satisfaction.