Continuous charging, after cancellation. Signed an agreement with no contract or cancel fees. I was only supposed to pay a small monthly fee only, but they continued to charge yearly fees and many other . I called and got the run around from John out of Florida. When he thought he hung up after our conversation I could still hear as he said yearly fees are just like Christmas and that’s what they get from a Chinese run business. Really? Is wow running out of China. I looked it up and yes Chinese ran. I can’t believe what I heard. Johns comments explains why WOW PAYMENTS keeps hitting my account with large fees during taking cards with them and 6 months after cancellation they still won’t stop. When I call they transfer me to John and always an excuse why without a refund of fees taken from my account unauthorized. Watch out for your business.
Review by Diosabelle1 month ago
We wanted to try the service and were offered two months of a free trial. After just using it for less than two weeks, we have decided that this service does not fit our needs, so we canceled it by calling the agent and also emailing the cancelation review. Although the agent (Ksenia Prokudina) ignored our request and di nothing for that. So, as a result, we have been charged for not using their service. Ksenia also said that she will pick up the device herself or send someone - nobody showed up. When we called customer service they said that have never received the cancelation request and we were supposed to send the device ourselves. After receiving the mail label we have sent the device, but a month later we have been charged again.
Worst customer service, would not recommend. If you sign up with them it will be a nightmare for your business
Review by Shatoni Pureflo6 months ago
My experience with WOW Payments has been nothing short of amazing. Their team is very professional and knowledgeable. I would never trust anyone else with my business after working with them.
Review by Cordwell8 months ago
We saved a lot of Money! It was super easy, we had everything set up for the store in about 2 days, started saving that day! Kofi helped us to set up the register, he stayed in great contact and was super reliable when it came to appointments. Please get this system! %100 you winy regret it and you will be eceb happier to stop throwing money away.
Review by Skin8 months ago
I was tired paying thousands of dollars every year in transaction fees and processing fees. Once I found out about wow payments and how I could be saving all that money by paying $0 in fees I just had to sign up. Sounds to go to be true but I've been using wow payments for a month now and only regrets I have are that I didn't sign up sooner.
Review by Latajha9 months ago
Review by AndrewGreen9 months ago
KOFI IS GREAT.
GREAT CUSTOMER SERVICE.
RESOLVES ISSUES/ ANSWERS QUESTIONS
Review by Rabiyullah Marçal9 months ago
As a small business owner, finding a great payment company was a bit daunting. When a gentleman by the name of Kofi walked in and introduced Wow Payments, I immediately made the switch and have been happy with it ever since. Kofi Korang is very helpful; he’s always happy to answer questions and is very thorough. Overall, great service and a great representative and saving lots of money!
Review by Jandalyn Onieva9 months ago
Tried different merchant processor but Melissa is the most reliable and really delivered what she promised along with her team. Fast and solution oriented. Saved me a lot of money and always happy to assist!
Review by Dorffmeister1 year ago
I liked this.
Review by Chivenna1 year ago
As a busy restaurant owner taking the time to get to things like merchant services isn’t easy. I was referred to WOW payments. Eric kept in touch with me during the entire process. He was able to save us a considerable amount of money over our current processor (my bank, who I thought I could trust) and he even provided new (and free!) terminals. Eric is very knowledgable and patient and we really appreciated all of his help during the set up period.
Review by Chowdog1 year ago
I've never left any feedback before but WOW payments are worth to be rated. I am not very good with changes and it was a huge step for me to switch the payment processing company for my business. I had a long discussion with a sales representative (Daniel if I am not mistaken) who explained me all the details of this service, was very patient and replied to all my questions (trust me I had a lot). Currently, I am absolutely satisfied with what I got, especially free processing and all the different forms of payment.
Review by VirtuousWoman1 year ago
I’ve owned a small business for 3 years and have had 3 different merchant processors, but WOW payment has been much unlike from the preceding two companies I’ve done business with. Daniel and other members of WOW payments Solution team actually come to visit my business sometimes, and if I have any issue they get it fixed immediately. I would highly recommend that you consider working with WOW payments.
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