I bought the Voyager Set for Xmas last year, I was really happy with the product but recently my Pro bag got stolen.
I wanted to buy a new one but it is sold out. After checking the website, I realized the Pro was not sold out as part of the Voyager, Weekender or Overnighter set. I contacted the customer service but they said they couldn't do anything for me. I'm very disappointed because I feel my set became useless since then...
The only answer I had from the customer service is: we don't do the 2nd generation, but you can still buy it as part of a "set". When it comes to customer satisfaction, I consider this not acceptable and therefore I would not recommend Wool & Oak.
Review by Viden10 months ago
I ordered The Pro Chocolate.
They charged me 45 USD for shipping and as I'm in Canada, it's standard for express shipping coming from the US.
However, they FORGOT to send the straps, an integral part of the backpack. I complained and they immediately sent it, but to avoid paying for shipping twice, they sent it through regular mail, rather than DHL express which is what they charge for... It, therefore, took OVER 22 DAYS for my product to arrive. I asked if it was possible to refund me the expensive shipping, which I got an automatic reply and they said they would get back to me in 48 business hours... 72 business hours later they followed up with an email saying they didn't charge me shipping for the straps (which THEY FORGOT to send) hence they wouldn't refund me for shipping.
They charge a premium price for their product which you would expect a premium product and exceptional service. I can't say I received either of those
The product overall is ok, but for what they charge you can get better backpacks from more well known high-end brands. The stitching is poorly finished, the zippers get stuck very often. If this was only a review of their product I would rate them at a 2, However, the lack of understanding from their customer service is where I decided to downgrade my rating to a one.
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