Woodstep was hired to sand and oil an old bamboo floor and a brand new bamboo floor. The old floor has many spots where they didnt sand and oil it well while the brand new floor had to be sanded 3(!!!!) times and the result is unacceptable.
They also accidentally sanded the bedroom floor which was not to be worked on... Total damage done is more than 800 euros and i paid them around 1000 euros.
They promised to compensate financially, but in the end they sent me some floor transitions and and oil can that according to them they are all worth 500+ euros.
I am currently filling an official complaint with De Geschillencommissie.
Summary: They do not know how to work with bamboo floors and they are unreliable.
Woodstep Vloeren is rated 1.0 based on
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