Spent over £600 on the first order but only wanted a 2inch piece of beading to finish off kitchen floor. Was quoted £23 to deliver a 2.4 m strip of beading costing £4.99. I said I was happy to pay £4.99 and would appreciate if they could just cut a small piece and post it first class in an envelope which they refused to do. In the end I sourced the beading from another company who quite happily did what I suggested. Maybe you should learn to keep the customer happy which on this occasion you didn't hence the rating.
Review by Etjens Croasdale1 month ago
Just great service...what else do you need?
Review by Sashafgh1 month ago
Brilliant customer service from start to finish. I am a repeat customer and wouldn’t hesitate to recommend them.
Review by Kirrilee1 month ago
Very helpful to order from if you need to query anything. We had to have the flooring delivered to another address on a particular day and this was managed easily. The product we ordered was excellent.
Review by NadineSinada1 month ago
Customer Support before purchase was fantastic.
The price was unbeatable.
The delivery was packed perfectly and arrived on time.
This is how it should be done!!
Review by Jasenia1 month ago
Excellent speedy service apart from the two samples were incorrectly labelled. A friend had already given me a sample of the oak so I knew that it would have stronger grain markings. The chestnut sample was marked oak and the lighter grained sample was marked oak. Lucky I had the true oak sample . We shall be ordering in the next few weeks and could have ordered 70 metres of the wrong laminate.
Review by Aicx Herkhuizen1 month ago
Cannot fault with the three free samples, made me choose the laminate flooring that I really liked and not what looked great in the photo.
Free samples is a must in choosing which ones to buy as it gives you the opportunity to see the real thing.
Review by Iridian1 month ago
excellent product, well packaged and prompt delivery but the courier was rude and very unhelpful, left the goods off the premises on a pallet, exposed to the elements and my wife had to drag them indoors in the rain, no mean feat given the size and weight of the packs - apparently 'we are not allowed to carry them in love'! CHECK FIRST
Review by Eshter1 month ago
Review by Radiance Ziprik1 month ago
Received advise courier info from dispatcher with sadly the wrong postcode appended. They had me down for Cardigan Dyfed. Courier advised of my correct post code and they delivered ok. Item was well packed with a small damaged lath in the bottom box. This I was able to use by topping and tailing, only lost an inch or so. Quality of the red cherry was excellent and am very pleased with overall effect
Review by Dartanyan1 month ago
Very efficient, easy to order and quick delivery
Review by Sureder1 month ago
Great sevice and lovely product being much cheaper than local supplier
Review by Janiene Reesa2 months ago
Excellent Comms - Quick dispatch . Great experience thanks
Review by Ledigital2 months ago
Amazing service. Fab delivery x highly recommend this company
Review by Debdutta Brandhorst2 months ago
No hassle service and great quality. Delivery was as stated and kept informed all the way. Had a few planks that were not usable due to slight difference in height, assume a manufacturing anomaly, and fully refunded straight away.
Review by Jayvonee2 months ago
Thank 👍you it’s real nice flooring
Review by Xiaoding2 months ago
Phoned for advice, staff very helpful. Goods were scheduled for delivery on Friday 6th Sept but got an email stating delivery had been delayed until 20/9/19!! However, upon contacting the company, delivery was rescheduled for 7/9/19 and the last part of the order arrived on 9/9/19. So, although a slight delay, the goods arrived in time for when we needed them and we appreciated that staff quickly responded to our email and sorted a quick delivery date for us in the end. Would have given 5 stars if it wasn't for the this hiccup! Would order from this company again and recommend to others.
Review by Geraline Gernant2 months ago
great customer service, fantastic flooring at great prices. would use again
Review by Aabreana2 months ago
I ordered some laminate which the website indicated would be delivered in 2 days. It was not even in stock and I got a call to say they would order and it would be with me in a week. After a week, I was told that the order had been delayed. Having been let down twice, I decided the company did not deserve my business and obtained a refund and bought elsewhere.
Review by Chelloni2 months ago
samples arrived quickly which was helpful
Review by Kalistan Ornek2 months ago
Very prompt on sending us a sample, free of charge. Even B&Q charge £2 for a sample!
Review by Tarlue Wermter2 months ago
Excellent service and fantastic price. Highly recommended.
Review by StylistOllie Kimling2 months ago
Free sample floor tiles gratefully received very quickly.
I'm still pondering.
Review by Arsen2 months ago
Great prices, fast service. Faultless. Will definitely use them again.