I bought a product for the first time from Wonenmetlef.
The shipping was so rapid and packings were perfect.
The only problem was with the product.
It was broken very soon, and I wrote a mail to the Customer Service of Wonenmetlef and the company of the product that if there's any help they can give.
I got immediate answer from Wonenmetlef and they said they'll discuss and find some ways to help. I felt so comfort with their kind respose and their attitudes to help the customers.
and soon they suggested two choices of 'a new product' or 'refund'.
I can feel that they're doing their best to give the customers the best choice for them.
as a foreigner, I was fouched with the services.
and I got no answer from the company's customer center until now :)
Review by Rabinovic4 months ago
Delivery times are incorrect on website. Placed an order in July under the understanding that I will get it within 2 weeks. 2 months went by by when I decided to follow up again. I received a message from Wonen Met Lef that I can receive part of my order, but then need to pay in for the rest that will only be ready for delivery a month later. I decided to wait until another month...eventually when a month was over and without hearing anything yet, I followed up again. The message was that delivery got postponed by another month, so still waiting...so only buy through them only if you're willing to risk a 2-week waiting time potentially changing to 3-4 months...
Review by Phanupong Lozin1 year ago
I placed an order in Feb 2th O-67400 and invoice F-85828, Britt, customer service cancelled it in Feb 9 without my permission. She sold the lamp to somebody else.......... obviously that is unethical behaviour. If I have had a formal contract other than online order, I would have definitely sued them. Although I am a big fan of design products, I will never order from them any more......
Review by Myfan1 year ago
WRONG delivery times. They say 1 week and a week goes by. You chance them and they say oh actauly the *** we are ordering from china will actually take 2 months. JOKE. Don't waste your time with this company.
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