I have experienced a terrible customer service with WMF. They showed a complete disregard for me as a customer.
I had a WMF coffee maker. It worked fine and I was happy with it.
Unfortunately, the mug broke down and I wanted to buy a replacement.
I contacted the customer service and they very quickly directed me to a local re-seller which could help me. After a few days, I had ordered (and paid) the spare part and was announced a delivery in 4 weeks.
So far... so good.... but....
5 months later, yes, 5!!, I received the information that the spare part was not available and that I would be refunded.
During the 5 months, I had several times - always when I requested (never proactively) - the information that the order would be dispatched soon.
Summary? It took 5 months to WMF to realize that they could not provide me a spare part (which I had paid). They did not apologize, did not try to find a solution. Terrible and frustrating experience.
And? Another 3 months later... I am still awaiting the reimbursement of the order.
WMF really don't care about their customers.
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