Waste Management Reviews

Waste Management in New Richmond

We had WM service for 3 years. It started off a little rocky. Two weeks in a row they did not pickup our trash. They said we did not have our bins out when the trucks went by, which we had them out by five in the morning. Turns out they were looking at 140th Street and not Avenue. Most of the time after this incident things went well enough. When I went to discontinue my service the woman helping me cancel asked me why and I told her our neighbors own Hometown Disposal and we have decided to be supportive of their business. She responded rudely saying "What, did you just move in? They've been around for a couple of years." I don't think I need to explain myself, though there is a logical answer. To top it off, they are charging me $50 to pickup the garbage bins. So, if I don't pay that fee, do I get to keep them? I don't know if that's normal with other garbage services, but I do know that lack of manners will cost you future business.

Depending on who's working my neighborhood shifts, EVERY TIME, the person will leave up to 3 trash bins directly outside my driveway; mine and a few neighbors. It's super annoying and inconvenincing when these are the type of neighbors who don't bother retrieving their own trash bins, and will end up being left there until the next pick up date. But I noticed there are some who will leave the trash bins in front of each house and not jumbled up. Unfortunately, the person who picks up mine never does that. Can't attach photos?

9-15-15, Tues., 8:19P. The trash was not emptied from my brown recycling trash can When I put out the brown can it was at the curb like it was supposed to be. The 2 blue cans were emptied. Looks like the Waste Mgt. employee moved the can about 6 inches off the curb without emptying it. I pay for it to be emptied weekly.