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Review by Tashi L.7 months ago
I don't think there is an option for a big fat zero, otherwise that is what I would have given you.
You are not the only show in town. When you aren't accommodating, polite or transparent, I can find another garbage service that does a better job than you do. I signed up for yard waste and at the time the woman told me that they were picking up every week. I put my yard waste bin out on garbage day and it is still sitting on my curb. I called customer service and I was on hold for 11 minutes before I spoke to a person. She couldn't help me and sent me to another woman who could not help me and was actually very rude and argumentative. I told her since I signed up for every week and now it's every other week I would like to be compensated for that lack of service. She was unwilling to give me any compensation and said that they aren't giving refunds to anyone. I think that's a very poor way to run your business and I will be finding another garbage/yard waste service. There is a reason your reviews are so low. Waste Management is a terrible company. I originally had GarbageMan and they were gobbled up by Waste Management…unfortunately.
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Review by John H.9 months ago
He we go again. I talked to waste management about my recycling container fines for a small bag of trash charge of $268.00 each time. I cannot lock the container since it has no way to lock it and in poor condition so they can keep charging me $268.00 each time. Now they say they will change out my container for $150 charge instead of making sure their equipment is in good shape they want to charge me more money so I can lock it. Beware this company is very hostile to their customers and don't care about being fair or making sure their dumpsters are in working order. Very poor customer relations and very bad policies. Look at the dumpsters no way to lock them so they can charge me fines almost every month. Poor condition of their containers I have to pay them $150 to get a locking dumpster each. Why are they so toxic to customers. They don't care!
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Waste Management is rated 2.0 based on
4 reviews
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