I made a mistake( although I am not sure it was myself or a bug in a system ? ). When booking a flight I accidently clicked on the wrong one ( there were 2 flights to the same destination on that day - morning and evening ). I realized right away after made payment and wanted to change right away. I have booked a MORE EXPENSIVE flight - so I had no problem losing the difference, but on top of that Wizzair CHARGE ME CHANGE FEE of almost £100 !!! I was not changing my mind day or week after, I just realized accidental booking mistake ( not sure even it was me ! ). Not having even the 15 minute window to do it for free is ridiculous. AVOID !!!
Review by Twinkeltje1 month ago
Truly shocked by how horrible and stressful the Wizz Air experience was.
We booked the "Basic" flight online, paying extra so we could choose seats to sit together.
When we arrived at Budapest airport, 2.5hrs early, the queues were enormous and badly managed because Wizz had only 1 person on their standard check-in desk. The other, "Priority" desk, was poorly labelled (just a small font on the screen above them, no other signs or staff directing people that we could see). As a result we saw multiple people accidentally join the Priority queue, some refusing to leave it ("we've already waited 20 minutes" one couple said, as 3 ineffective staff members gave them contradicting orders, eventually giving up and letting them stay). It was a disorganised mess.
After queueing for standard Check-In for 1 full hour, we reached the desk and were met by a surly young girl. She asked for our boarding passes. "We don't have boarding passes, that's why we're checking in". She then told us, in the most rude and dismissive manner possible, that because we hadn't checked in online we had to go to another part of the airport to pay some kind of extra fee and then rejoin the queue from the back. This after queuing for a whole hour, and watching other people be allowed to skip into Priority. We were upset and confused by this, but the girl continued to speak to us like we were petty criminals.
At the "fine" desk, we were again treated like criminals as we were told we had to pay €35 each.
We then had to queue all over again. When we finally reached check-in, a different check-in girl was more polite but totally incompetent. She didn't know the country code, so had to wait to ask a surly colleague, and then sent us off without giving us boarding passes. She'd forgotten. Luckily my wife noticed this and asked where our boarding passes were. "Oh yeah, I forgot" was the response. Unreal.
I went back to review the full Wizz Air booking process and all the emails they sent to see if this horrible practice of charging huge extra fees for not checking in online was made clear anywhere. It really isn't. When you book, it simply says "Online check in up to 2 days before departure", which seems entirely standard for all flights. In your invoice and confirmation email, nothing is mentioned about MANDATORY *ONLINE* CHECK-IN. Even in the "online check in is open" email, it says "Check in now for a carefree travel experience!" not "Check in *online* is MANDATORY or you will be fined €35 at the airport and made to queue all over again, potentially missing your flight (in which case we will still keep the fine)".
To me this reeks of a deliberate extortion tactic which appears to underhandedly hide crucial information that clearly deviates from virtually every check-in process across the world (I've flown with super budget airlines all over the world, for many decades). Even if you argue that I should have checked in online (I didn't because we'd already paid extra for our seats so assumed we could simply check in at the airport, as standard), the size of the penalty (€35 each) is extortionate, it was vindictive and cruel to make us queue all over again after a 1 hour wait, their spiteful attitude was horrible, and they displayed incompetence and disorganisation at every stage.
Truly awful, in my view unethical, disorganised, incompetent. I strongly urge you to avoid them at all costs.
Review by Ganshyam1 month ago
Complete con. Charged 75€ to check in at the airport!!! Do not book through Wizz air!!!
Review by Trentan2 months ago
26-09-2019 fly from Krakow to Birmingham . Fly late - because plain staff come late ..... so few hundreds people stand and wait ..., after this late coming trip been still longer than should .. (saving fuel ?) , For 3 hours in air -they continiously tried to sell this plane-rubbish and
advertised it by speakers . Worst landing in my life , I been sure that we crash ! - pilot has bad day ....? , will never use again .
Review by Soufach Suchocki2 months ago
Please never use this s*it airline...
After delaying the flight i had booked the day before, and not accepting us to check the bags in, I lost my flight... after talking to a rude lady in Luton airport for almost an hour she booked the flight for today at another £200 cost (+ taxis back and forth )... then this flight got delayed again with another two hours sitting on their disgusting and uncomfortable seats in the plane with a baby on my lap... with the most unprofessional excuses... I am still waiting, not moving, and in a terrible pain because of sitting that long with no plane moving at all...
What a s*it airline...
Will never use it again...
Review by Cazbfast2 months ago
The Best Airlines! I'm flying every month with them and always everything is the best! Recommend! ✈️
Review by StuLondon Bacsik2 months ago
They 'randomly' allocate seats with the sole purpose of intentionally splitting up groups of passengers. This just happened to me dispite there being multiple empty rows. This is to force users to spend an additional £25 each way to select seats and sit together. Why not just raise the ticket price £25 and not make me feel ripped off? It's a stupid tactic that errodes good will. I wouldn't have noticed if the ticket price was £25 more.
Review by Sugeire Manieri2 months ago
If you see a really great value price from Wizz and are tempted to book with them, my strong advise would be DON’T DO IT!
They appear to operate an organised “scam”. It’s impossible to check in on line with them, or using their app. The telephone numbers they provide are all premium rate (£1.50 per minute) and lead you on a merry dance with a series of automated messages. They then sting you for 38 euros check in fees each way for each passenger. This is collected by a separate agency and is impossible to avoid.
They also have a ridiculously small hand luggage allowance and will charge you for anything bigger.
Add in the hours spent on the computer and the stress at the airport and they really really aren’t worth it. You have been warned!
Review by Chadzki Vatsavai2 months ago
My husband and our 3 kids just boarded a plane to Sheffield/ Doncaster. It is flight 31.08.19 6:07 am Budapest-Doncaster.
Only English passengers were singled out for the wrong cabin bag sizes!
My family was charged for two out of 4 bags, which we have measured before flying to meet the size specified in the email communication.
A Wizzair rep dealing with this in Budapest, was extremely rude. She is called Kota and we would like to raise an official complaint procedure for her rude and unfair dealings with English passengers.
I have photographs of all 4 bags fitting into overhead lockers of the plane and empty spaces available.
This is awful treatment of the customers and we would like to get a refund for unfair charge!!!
It is such a shame as it spoils the effort of the cabin crew, who are very accommodating and professional.
Review by Fura Preo2 months ago
Avoid if you can. I travel for work to Budapest and they are one of few airlines with frequent flights. Each trip, the flight is delayed a minimum of 30 minutes (often longer) each way. No communication from staff, often no apology from crew. Have flown with them more than 10 times in the last year and, truthfully, not one has been on time. Very frustrating as a business traveller.
Review by CustomerMarie2 months ago
Flight from Budapest
Booked a flight through a third party with Wizz Air.
The Wizz Air app could not find my booking. I must ave tried 20 times. So when I got to the airport had to pay €35 for a booking card. Also I had purchased priority bandage and they made me purchase this again another € 25 So I was €60 out of pocket. So made a very expensive flight.
Review by DeJager3 months ago
Had to pay 370 NOK/pers.to check-in/boarding cards at their desk.
Online check-in didnt work.
Review by Tanakrit3 months ago
My boyfriend and I booked return flights to Athens. On both flights I received emails to say the flight times had changed (less than 30mins on both occasions). I was told I had to accept the flight change but there was no button on the website to allow me to do so. They phoned before my outbound flight and I was able to check in. On my return flight, no one contacted me so I went to the airport to check in. I was slapped with a €75 fine (€35 each) for not checking in. Everyone checking in had had issues with wizzair and I emplore anyone considering using Wizz Air to use someone else. Awful end to a lovely holiday.
Review by Unlimtied Xingchen3 months ago
My Partner and I booked a Break Away from arranging our wedding that is in December this year. We Searched Travel Market /Expedia. We had our Apartment at Lord Residence Budapest and our flight through Wizz. Got Confirmation Invoice through from Wizz and Fight Information. Expedia Confirmed everything for us.
We got to the Airport Luton on the day 01/07 handed our Information over with Passports the check in lady said where are our Boarding Passes . I said sorry we haven’t received anything . We both looked through my emails and what I received went through with the Lady on Check In apart from information about our flight we couldn’t find any boarding passes. The lady on Check in apologised then asked me who we Booked with ? We said Expedia. Lady promptly said to us you booked through a third Party they don’t always send information to Us I was astounded so she said luckily she has sets left as no show so she booked us in but not together on the plane. She said to me don’t worry ask the Cabin crew once on plane and they will hopefully sort this out. We did and it was sorted .
In Budapest before we came back I checked if I had an email to check in on line so I can get boarding passes I didn’t so rang Wizz direct Gentleman on phone was very helpful he sent me an email for check in . We could do this 48 hours before flight. So did this but only could check in one of us so rang Wizz again and then he explained we need to do this separately code of flight and then last name then we should have seat numbers yes that did happen however we had seats completely opposite ends of plane I was at the back Wayne was at the front . Couldn’t believe it so rang again and he said hes sorry but now there booked I would have to pay again for a seat which worked out about £9.00 so he can then sit us together. I said ok proceeded with payment all ok. I also mentioned before to the gentleman at Wizz air on the phone we have 2 pieces of Hold luggage as we tried at the beginning to get Wizz Priority but again wasn’t registered so didnt have that option . He said don’t worry wait till the airport then they will sort it then you will probably have to pay a small fee. So I said ok no problem and felt all was done.
Day we arrived at Budapest Airport we arrived just under 3 hours before flight. We qued up even though we had boarding passes in the same que as people who didn’t. We arrived finally at the front of the queue. The Check in Lady at Budapest Airport was not very happy or inviting really quite rude. She was a Young Girl Dark Hair I think she had glasses on she was rude not only she wasn’t pleasant when she told us to do something she was loud like shouting at us I was Really upset by this.
She took our passports and Boarding Passes. Then I said we have 2 pieces of Luggage to check in she looked and said loud as if I was on the other side of the room it seemed like have you paid for these. I said No due to speaking to Wizz air on the phone explained gentleman said wait til you get to airport and then it can be sorted. Well she looked at me and Laughed in my face literally I said whats wrong she said ok I cant take your boarding passes or Passports I will get my colleague to deal with you Well it felt we were Rubbish seriously her attitude was totally disgusting. Colleague came over and stood next to me and again abit rude and said right ok this will cost £35,000 forints then she worked it out and then showed me in English money British pounds it was £105.00 I said that is definitely not right its about £96.00 in sterling she said no its £105.00 I said I haven’t got that what are you talking about . The Cases were £105.00 couldn’t believe it. I said I haven’t got that amount of forints left so she said ok well cant help you we were left standing there. Then I asked if she took cards as I haven’t got any other Forints she said yes took my card and it was paid. What I couldn’t believe was how rude they both were and the amount for our luggage. For it to be a low cost airline and a city trip away that was about just over £400.00 with Accommodation ended up being a lot more expensive.
We were treated well in Hungary lovely country.
However Wizz on both occasions made it very unpleasant.
The Cabin staff were helpful and polite.
But the process of Booking this after Expedia and the Airport Staff at Budapest Airport should be Addressed.
Review by WendiNYC3 months ago
They overbooked my flight so they told me that I could not board but they told me not to worry because they could book me onto the next flight...the next flight was 5 days later!!!!! I have never heard of such an absurd situation. They told me that I was free to book another flight but that I would have to pay for it mysefl. So I ended up having to pay £850 for a 2hours flight because I had to book last minute on a different airline.
It's been now 1month since the incident and they have not paid the £400 compensation I am entitled to!
Review by Chutidej3 months ago
Well customer service is not existing department.
and try to call them for 1.45 gbp per minute.
good luck ppl, in 2019 we still struggle with bad websites (so many bugs) not supported with customer service (like chat or telephone)
Review by Daviee3 months ago
Charged €72 for checking in at the airport! And representative said I can't book online less than 8 hours before which was probably a lie but with a baby on my hands I couldn't really start checking
Review by Fellow3 months ago
Don't let the pretty logo screw you, Wizz is just as bad as Ryanair. Their prices seem to be lower at first, but once you start counting all the ancillary cost, they can be actually a more expensive airline then regulars. Oh by the way, there is a huge chance that your flight will be delayed, and when this happens, there would be no help from wizzair staff at the airport - they misteriously vanish in such cases.
Review by Khristie3 months ago
Worst airline booked as it was a cheap flight and needed to get home quickly to see a sick relative. I printed my boarding pass and later found out my carry on bag was too big. So I went online and paid the extra 23 euros to get "Wizz Priority".. Even though have the evidence on my phone off my purchase, they scanned my boarding pass (printed before I paid) and said there was no record of me paying. I had to pay again. They have me a sticker to put on my bag. I then got to the gate and they scanned my pass again, said I needed to pay third time. I kicked luckily the girl who checked me in was close by and remembered me. Bunch of crooks. Do not fly with them
Review by Francette Vassaux3 months ago
AVOID - OVERBOOKED SO MADE ME STAY ALONE IN FOREIGN COUNTRY ALONE
*PLEASE READ - BEWARE* - if you would feel vulnerable alone in a foreign country you should NOT use Wizz Airlines... Please be careful if you are a family, elderly or group of teenagers on their first holiday you can be put in a corner by the airline staff and be told to pick one person out of your group to be left alone in a foreign country. You will be given 2 minutes to decide who is to be the person that is to be left behind only because the airline overbooked their plane. This happened to a young girl who was in a group of 4 teenagers who were on their first holiday abroad. The girls were crying in a corner as they could not decide who was to be left, they begged the airline to let 2 of them stay as they were so frightened and the airline said that if 2 stayed then 1 of them would have to pay accommodation and the next flight.
The girl who stayed in the foreign country on her own was me, and i was left from 7pm when the flight left till 7pm the next day when the next flight was. I was left with no support or someone to contact, no food for the next day and had no money to buy bottled water. The staff also told me it wasn't their problem of me having to be delayed, also i had lost my transport the other end and again told me it wasn't their problem.
I was upset, scared and crying my eyes out as i was unsure of the steps to take and again was told it wasn't their problem.
Please DO NOT FLY with Wizz Airlines if you would feel petrified or vulnerable if you had to be forced to stay in a foreign country alone with no money.
Review by EliasChavesofBrazil Hadzic3 months ago
Very crap costumer service, un helpfull and they charge for everything
Review by Aome3 months ago
On Wed 25 July I arrived at Luton airport. My boarding card barcode wouldn’t work. (I had booked a seat and priority boarding). I had to go to enquiries desk to get a new boarding pass and I noticed that the seat that I had booked became cancelled. Told to go to gate. Arrived at gate waited for new seat. Made to wait until end of boarding and was told flight full you can’t fly. No mention of the seat I already had in fact they pretended they couldn’t hear me when I asked about the seat that magically disappeared. They didn’t ask for volunteers to be bumped off the flight (& usually the bumped off passenger should receive compensation to be a volunteer). Even their own website says this should happen. Told to wait at gate 6 to be collected to go back to “Landside”. “Trapped” there for a very long time as no one came. Courtesy telephone just rang and rang and took
About 6 attempts for someone to deem to pick up. Eventually met with a clueless dim flight re-booking agent with zero customer service skills. Wasn’t offered a meal voucher (this should happen). I was refused. First available flight two days later arriving at midnight! Hardly worth flying since I was due to fly back on 29th. I was given a customer service tel number to ring to find out why I was denied boarding. Man I spoke to had the audacity to ask why I was calling him! I tried to phone twice in case the second call was different - the ans I received was same non response. I have made a claim for compensation under denied boarding EU directive 2004 but I have read on many reviews that Wizz Air try and dodge paying it. Will go to small claims court and arbitration is needs be and will write reviews on all major websites about that failure and incompetence of Wizz Air. I would imagine due to viral marketing and all the reviews I have published means at least a few 100 people already know about my terrible Wizz Air experience.
Review by Ms Brittain3 months ago
Trying to book for my 68 years old mother using my account credit, which they didn`t refund to my card btw and they are not allow me. They claim i have to be the passenger!! Wasting time over phone with some india guy trying to explain with no luck.
Review by Kiavash3 months ago
The start: Called customer service because I booked two tickets together but the seating was on the other side of the plane. I know this can happen. The customer service agent was unfriendly, inpatient and gave me a weird explanation + I needed to pay 35 euro to change this.
The return flight was horrible, the crewmembers looked really stressed out and we're walking in and out the plain, debating something with the pilot and ground crew members about someone who shouldn't be on the plane, we had a 40 minute delay and we haven't been told 1 thing until...the front wheel was blocked...so that's why we've heard some weird noise the pilot told us 5 minutes for take-off...I never felt unsafe in a plane before, this was a pure nightmare.
Review by Effective3 months ago
I know that the most people don't like this airline, but I love it. I am travelling almost every month with them and I had very few delays. The tickets are very cheap and they have many destinations from London now