WIX Reviews

SCAM techniques to get user to pay lots of money, and not getting refund.
Still waiting for a $300 Refund.
Very BAD SEO response.
Big load time.
Lots of features but not usefull because of the below.

I specifically set my plan NOT to autorenewal. Low and behold a year later I'm charged for a premium plan that is DOUBLE the price of my current one at $120. I received no notification of any of this transpiring. They claim I had autorenewal enabled, but from the other reviews I've seen it's obvious that they reenable this without consent.

I'm currently battling to receive a refund for a subscription and a website that I do not want or need. But all I can reach are bots that tell me that they I cannot be refunded.

created my first site! catpaw9295.wixsite.com/mysite

Wix is worse than Jimdo.

One of the most frustrating experiences ever. I don't blame support crew ever for shortcomings of the product they represent. But god give me strenght i spelt out my request in the clearest terms possible, just asking if it was feasible, not even expecting an answer.

I truly hope a bot replied to me, but I doubt it. They just kept copypasting information from their forum pages. Information i already told them i knew. Now even pertinent to what i was asking.
I give up. I'll go to squarespace. Bye world.

Singed up for a 14 day free trial then 17 a month if you stay. Not even hour later I was notified that Wix charged 600.00 to my account. Tried finding a no. For customer service, there is none! Tried there chat for customer service, I stated that I did not authorize the 600.00 charge they billed on my card, the only option I was given was to view my invoice!

I have been struggling to build a site with Wix for over a month now. Their platform is so rudimentary and inefficient it blows my mind. I am accustomed to building sites with real software, not this crap. But my client wanted to try and save money. However, he could never afford to pay me for all the time I have wasted on the phone with their reps who cannot even answer my simple and appropriate questions. Yesterday I was told that the "advanced support team" would be calling me at 2:30 pm today to try and work out any "bugs" on their end. It's now 3:15. So I requested another phone call via the website. This last conversation was with a woman who barely speaks English. She put me on hold for 11 minutes while she tried to figure out what happened to my incoming called, and then the call was dropped! I am beyond frustrated with Wix and their customer service. If you want a functioning website, stay away!

Wix payments app froze my payouts (nearly $2,000) and gave me no clear explanation. Sent additional information they asked for in their automated e-mail (far more than they asked for in order to TAKE my payments in the first place). Every day I call and no one will help me or give me a status. Hate is too kind a word. Still waiting for my $2,000.

Watch out! Don't sign up for Facebook ads through Wix! They overcharge you and when you end campaign and get a final receipt of charge you are charged original high amount. Confused? They confuse the consumer until it's too late and the charge can't be reversed. The billionaire company Facebook pockets the money and Wix gets a cut. That's untrue of wix having a better system of your product being searched and getting clicks from consumers!

An excellent and very easy to use website builder.

These people are criminal! They did the same to me. Ohio attorney general sent them letters and they still ignore them.! This shady company should be shut down and prosecuted. Used my Citi bank credit card and they don't do a thing but lie and don't protect their customers. Wix renewed my one year subscription on their own with out my consent. Identity theft all the way by white collar criminals.

Wix is easy to set up but if you ever need to transfer your Domain to another Host don't use Wix. They make it difficult to transfer the Domain name and when you call Customer Service you have to explain 4-5 times to the person on the phone what you are trying to do because they don't understand. Then when you want to be transferred to a Supervisor they make you wait 20 min.and then cut you off.

I left WIX this morning. I had a WIX page for my fan fiction writing. All of a sudden, WIX wouldn't let me post links. When I contacted customer service, they gave me nothing but double talk. When it became obvious they were not going to help me, I pulled the plug on my page. Only then did they start trying to talk to me normally (which by that time was too late - I had already had it). Their handling of the situation early on was very unprofessional and left a very bad taste in my mouth. I won't be back.

Without notice, my annual fee jumped from just over $95 to $159. No documentation for price increase announced. Lady in customer service completed my refund request and said it may take 20 days. Less than two hours later, I got an e-mail denying my refund request.

I was on hold for 4 hours today only to have the call drop at 3:59 minute mark when I was next in line. Same thing happened earlier this morning; next in line and call dropped. On hold for about 45 mins that time. This is my forth call back I have arranged via their service chat bot, because of course they do not provide a customer service number. Add another 2 hours for the time I spent yesterday trying to resolve this issue. That's about 7 hours of unpaid time wasted.

I have 2 personal websites and 6 client websites all hosted on Wix. I'll will begin migrating all sites away from Wix when the subscriptions expire. Goodbye Wix and hello Shopify!

Wix stock price has increased 232% since the low in March 2020. It would only make sense in that timeframe they'd double down on customer service. Instead they pump more money into advertising. What a joke. Based on the overwhelming negative reviews it's probably a good time to short this stock.

It automatically renewed my premium plan when I had no clue and no email whatsoever about it and planned to move my website elsewhere. THEY SAVED MY CARD INFORMATION - SCAM THIEFS STEALERS I DIDNT AGREE ON THAT! No email whatsoever informing this. I chose 1 F*** YEAR PLAN NOT 2. It's against your own policy! I expect money back otherwise see you in court! This is not legal.

I've been using wix for just about 4 months now and found it to be a joke! The site is slow, and their templates look like they're from 1990. Their SEO section is an embarrassment to real SEO rules. Every time their back page editors try to update their features they screw up all others and if you request a call back to discuss the issues, their statement says that it may take a while because of corona. When did corona start to affect those with no interactions with their customers like WIX PHONE SUPPORT? Wix is the worse decision we made for my business!

Good luck trying to find a phone number. If you do, it only refers you to online support. Technical glitches abound with online suppory, including endless login loops. Email? OK if you don't mind waiting a couple weeks, despite endless follow ups. Use godaddy. Prominently displayed phone number, friendly helpful live people always available. Wix sucks. Good product can't make up for nonexistent support.

I attempted to build a website with Wix.com about six weeks ago. Customer service is AWFUL. I should have known in the beginning, no real people, no "chat" without going through an hour of hoops. No help... period. They could NOT get my domain name to work. I paid $162 for the website... and never got it operational. I canceled within 14 days and they sent me an email showing a "refund." That was six weeks ago. NO REFUND has shown up in my bank account. I have emailed them every day for a week and they finally stopped responding to me. They STOLE $162 from me. Run from this company, take your business elsewhere.

Wix is absolutely horrible. Our business closed due to financial difficulties caused by COVID. Only three weeks into a one year subscription, Wix refused to refund any of the money paid for an entire year. I will never use their services again and I would highly recommend others choose a different company to work with as this company treats their customers horribly especially during these difficult times. I'm extremely disappointed with their customer service.

I designed and paid for a logo for my business. When I tried to download it, I was sent to a site to make another purchase. And join a monthly subscription plan. When I did not pay again after that, I could not reach anyone

Anyone starting an e-business should look elsewhere. Very easy site to use, terrible SEO and almost zero customization when it comes to retail.

Super disappointing when you are starting a business and creating a web presence to end up with the most jacked up company, I did not research them enough apparently. I purchased the business premium website builder plan and they do not offer a mailbox with the site so I had to order a mailbox subscription. My domain is with GoDaddy and I get a free mailbox with my domain. I purchased this domain over ten years ago with no problems. After purchasing the mailbox subscription with Wix I found out you cannot have a mailbox with two different providers. So of course I wanted to get rid of the Wix mailbox because I had the GoDaddy mailbox for 10+ years. Trying to get a simple refund with Wix is such a terrible ordeal. This company has no customer service phone number and you have to submit a refund request of which they just deny you without explanation. I spoke with 4 agents all from Guatemala even though their callback number on my phone says San Francisco, CA. So right there you know they are lying fraudsters. Anyway, none can help and tell me I have to be transferred to "Advanced Billing" who are never available, not in the office, or can't be found. This "international company" mission is to take your money, keep your money, and get more money with renewals. Nothing else matters to them. The CEO and people on top must be reptilians because they are so money hungry thirsty. I would not recommend them at all. Just based on their customer service practices alone.

They were extremely vague when it came to what the plan had to offer and when I bought it I didn't even get date booking for a plane meant for "Entrepreneurs & Freelancers" when I tried to call them they said I had to pay an extra 100+ dollars just to get that so I asked for a refund and they said that they were going to keep the 20$USD for the domain because of some policy that is not clearly stated anywhere on their site or when purchasing it now I'm just stuck with no website time lost and 20$ out of my pocket thanks, Wix.

2 years in a row I was billed for services that I cancelled, Getting a refund is a nightmare. All I get is voice messages emails that are meaningless and NO customer service. Time to call the Better Business Bureau and Attorney General.
I have written confirmation my account was cancelled and they still billed me in 2020!!!