Shame, I wrote a review for Witt a while ago about the delivery of my bedroom furniture which was quite frustrating. They contacted me and asked me to email them the details so they could look into it for me, which I did. But still no further reply, even though I emailed them again. Disappointed.
Dear Patrick Wilburs from Witt Customer Services (Ouch) I can assure you I ordered 2 bedside tables from my Witt account. Please see first review below and your first reply...........
Dissapointed with Deliver, but Deliver Service Fault not Witt
I am a new customer and so far all good. I ordered 2 bedside tables and I had to wait a few days for delivery. I waited in on the day scheduled, but only one turned up. They said there was a problem with the tipping truck!, so I had to wait in again the next day. I do believe this to be the delivery service fault and not Witt, so I may increase this to 4 stars after my next order.
Reply from WITT international
01 Aug 2019
We are very sorry to hear about your poor experience when ordering with us.
Please could you email us at:(Blank) with your full name and address details and we will look into this straight away for you.
The WITT international team
Review by Blossoms Filipchenkov4 months ago
Lawks, they're quick! Have placed two orders in the past week, both were delivered next day, are exactly as described, are of a good quality and robust construction (as compared to ones I'd been looking at in High Street stores recently) and are true to size.
I think I'm going to rather like this company, they seem to stock fashion that is to my taste - at last, proper clothes for mature women that don't cross over into 'vicar's tea party' territory!
Review by Fenghua6 months ago
Very disappointed in supposed nightdresses which just looked like cheap pettivoats.To add insult to injury the supposed free postage return label was charged.Tried to talk on the Chat Support line but gave up waiting after 30 mins.This is my first order and last.
Review by Dider Ehs7 months ago
Fairly regular shopper "here" and usually I'd say faultless, Delivery times good (subject to stock) on line chat excellent as before, the only issue I've had recently is variation in size, I am about to return some jeans that I may need to go UP 2 sizes to attempt to try them on ! I'll be ordering two sizes up front in future! Will probably wait for another good discount code and free p/p. Generally speaking I'd still give them 5 *
Review by Deeliteful9 months ago
I am always pleased with the clothes from Witt.They are good quality and good value.The top that I bought came well packed earlier than expected.Thank you. K.G.
Review by Devaney Usb10 months ago
Excellent website timeless clothes @ the right price terrific choices too
Highly recimmend and customer service very good too ..take a look
You will be glad you do
Review by Bafford10 months ago
Amazing products with wonderful quality... loved them.
Review by Nyitecka11 months ago
I am writing this review on behalf of my elderly mother who recently ordered goods from WITT International. She is house bound and therefore often orders goods from catalogues for things such as birthday or Christmas presents.
She order a number of items from WITT international late last year, November to my understanding. She did in fact pay a good portion of the balance off shortly after receiving her goods. What she did not realise at the time was that irrespective of this fact she still had to pay a minimum balance off each month. Instead of explaining this to her she was sent repeated correspondence from the payment team at WITT International with late payment fees.
She phoned the customer services team at which time she advised them that a cheque, for the full outstanding balance, would be sent the same day. I checked and the money was taken from her bank balance some 4 days later.
Despite this fact my mother received a further two letters advising her that she still owed money, only this time the balance was larger and they had added a £12.00 default charge - something she was not made aware of.
I anticipate that she will have paid in the region of £20.00 in additional chargers for what I understand covers a 6-7 week timeframe.
It looks like WITT International like to take advantage of the weak and vulnerable - people like my 80 year old mother.
Believe it or not I am still trying to get them to acknowledge receipt of payment and to close her account!
Do not use these guys unless you're prepared for the same treatment.
Review by Janivia11 months ago
I ordered a skirt and jacket/cardigan together as I thought the picture of them together looked lovely. As I was going on holiday I put in the delivery instructions to deliver to my neighbour. Meantime, I received an email saying the skirt was being delivered along with tracking details. The Jacket was being processed and with me as soon as possible.
I followed the process of the skirt and once I received an email from Hermes saying the parcel was with the local courier, I contacted my neighbour and said will you be in, the parcel will be coming today or tomorrow. She confirmed she would. The parcel arrived, but instead of delivering to my neighbour, Hermes delivered it to my house by pushing it through the bars of a locked wrought iron gate and throwing it out of arms reach. It was raining that day and my neighbour happened to be bringing in her bin and spotted the Hermes van. She ran over to them for the parcel only to be told it had been delivered and the lady left. My neighbour then had to find a long enough cane to try and "fish" the parcel close enough to the gate to be able to reach it and take it in for me. Is that any way to treat a £70 skirt? According to the parcel status on my account, the parcel was delivered to a "Safe Place". Really?!
The expected delivery of the Jacket is down as 25th September, the only problem is the skirt has to be returned by 17th September if not wanted. How do I know if I want the skirt as I ordered it to go with the jacket as illustrated in the catalogue?
I appreciate things are not always in stock and Witt wouldn't know I ordered the skirt and jacket as per the illustration and obviously, Witt cannot always control their delivery contractors, but Witt you need to know you let me down this time.
In fairness, I have ordered items from Witt before and have always been happy with the service, so come on Witt, tell Hermes throwing a parcel through a locked wrought iron gate in rain is not "A safe place" and who didn't pass on the message to deliver to a neighbour?
I will buy again from Witt as I like their range of clothes, but can I risk placing an order when there is a chance I won't be around to take delivery? I don't know.
Review by Leska Romanchuk1 year ago
Love Witt ..great shopping experience..sales are frequent and itema are of good quality..what more do you need..telesales and delivery as promised...GO FOR IT..
Review by Juliepop1 year ago
Good service and quality items.
Review by Shishu McCarragher1 year ago
Ridiculously bad communication when forced to phone them. Otherwise they fail to even let us know when goods have been dispatched.
Three dates given so far for a long delayed item. But they have only been given to us when we contact them.
They take the money from our account on the day when order is placed from then on they treat you as if you are a mushroom, eg. in the dark.
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