Very good service, nice print, excellent packaging
Review by Fatuma Mayas2 years ago
On December 27th 2016 I placed an order for 100 plastic cards with bar codes, including the data check by an expert. The initial estimated delivery date was middle of January 2017. On the 16th of January I received an email informing that the Excel file I sent was not good and telling me to delete the empty columns. I did it and sent the new file requesting a feedback it it was good at this time. On the 19th of January I received again the same email. I phoned the Swiss number and they told me to resend the file, what I immediately did. After this event the new delivery date was 1st of February 2017. For my surprise on the expected delivery date I didn't receive the cards. After checking my order I noticed the delivery date had been extended to the 17th of February. Again, I called the Swiss number and nobody could give me a reasonable explanation. Two days ago, I received again the email saying my Excel file was wrong. I wrote an email, got an answer sent again the file and asked for a feedback, what was never given. Today, I called again and was told to delete the spaces between the numbers in the Excel file. I did it, sent the file and guess what? Not a simple feedback and instead again the email saying the file was wrong.
Honestly, I don't know what else to do. My company is loosing money because of the awful costumer care. All emails are sent by them without a name on it and the only contact is a generic "[email protected]".
At the moment I paid for the specialist check, I really expected that my data would be checked and at lest I would be told what and how to correct it.
I have never had such a bad experience and I'm ready to loose my money and buy the cards somewhere else. This situation is ridiculous and totally unacceptable.
I'll never buy anything again from this company nor will recommend to anybody.
WIRmachenDRUCK Schweiz GmbH is rated 4.0 based on
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