August 2019: 10th trip and rental in Italy. First time with WinRent Fiumicino: purchased the super Collision Damage Waiver for total protection. Involved in an accident. Was T-boned turning left on a 2 lane road by a Mercedes passing me (by travelling in the oncoming lane). Serious damage ($6,000 euro), air bags deployed, my left arm bruised and sore, my head hit the side glass. I filled out all the collision forms with the attending police and got the other driver's insurance info. Police say the Mercedes should not have passed me while I was turning left and had my signal light on. Tow truck charge: $130 euro. Winrent says the insurance company assesses me 50/50 blame! Then I get a replacement car at 7PM. The replacement car blows the lower radiator hose on the autostrada. Another tow truck and 2 hours back to Fiumicino. A third vehicle at 10PM. Now too late to drive at night as we had a wedding to go to in Calabria. Winrent refused to cover a motel cost even though we had full insurance. Start driving early morning and notice a buzz felt through the steering wheel. At the next fuel stop, I look at the wheels and find 1 lug nut missing FROM EACH WHEEL! Back on the phone on a Sunday. Told to not drive on autostrada and drive about 25km to next Winrent dealer. Get there and they are CLOSED FOR LUNCH. I call the emergency number and a young man says he has the wheel lug nuts but I have to wait until after lunch ( a 2 hour event in Italy; told lunch is SACROSANT (holy: most important family meal of the day and not a true emergency!). I should have left the car there and cancelled my credit card and found another company. At least 4 emails explaining my story and no credit or compassion or caring from this company. This company has real issues from the top management to the bottom front end staff. The staff in the DAMAGE DEPARTMENT do not even give their names on emails. Very easy to say 50/50 blame and no appeal process. Not sure if the response is from the same person every time. I will never rent with them or any of their aliases. My recommendation is avoid this company, save yourself grief and $$$ and go with the big international companies. If companies fail their customers, they deserve to fail.
Review by Chitsungo3 months ago
Traveled to Italy in February with friends and shared a car. They used their credit card for the purchase. We chose Win Rent when our flight was delayed and the travel agency said they would notify Hertz… But when we arrived Hertz claimed they did not receive an email and had no car for us. The good news was that Win Rent was very expedient in getting us a car and getting us on the road. The checkout process, the car itself, and the check in process all went smoothly for us. We had already stood in line for over an hour at the Hertz terminal just waiting to talk to someone and then we found out they had no car for us. The Hertz response was "wait 2 hours and maybe, yes maybe, we will have a car for you".
However as many below have indicated, about 2 months after we returned from our vacation, our friends received the notification of the $40 charge from Win Rent because we supposedly didn't pay a toll. We clearly remember that tollbooth with no attendant and no arm. We sincerely believed that they only charged tolls during certain times of the day. I found out from one of your reviews today that these unmanned Autostradas are TOLL ROADS WITHOUT BARRIERS. The reviewer said that you need to go online and pay your toll within 15 days from going through the booth. That was news to us.
So the $40 is bad enough and I understand that's to give information to the authorities, in this case the tollbooth administrative folks.
Now the Italian government is charging us 143 Euro as a fine. For going through this unmanned toll booth. My friends want to pay the fine and move on, but I'm objecting. So shame on the Italian government for trying to put the screws to us. Nothing worse than a country trying to rip off tourists who spend their money in that country. I know the Italian economy can use our tourist dollars. Planned to go back to Rome at some point… But now I'm not so sure!
Review by Swords4 months ago
LEASYS: TERRIBLY BAD
If you are going to Italy, do not rent a car at Leasys.
We had problems with the car's battery. It took two days of calling and waiting and calling and waiting. Nobody solved anything. Even the garage owner called it "Scandaloso."
Eventually we ourselves had to go back from Arezzo to Florence to pick up another car. And then we managed to get another car by becoming very angry.
Leasys: terribly bad organization, terribly bad communication.
Never do !!
Review by Acram4 months ago
We had a great experience with Leasys Bari Airport: the service was fast and professional, Rino spoke very good English and explained all the details to us.
They also made an upgrade to Renegade, motivated by having made the reservation on their own website with the full cover. The car was very good, almost brand new, with only 2000 km.
Before the reservation they were also very prompt to answer my question on both whatsap and email, which I highly apreciated.
Although I was nervous about the reservation, having read some negative reviews, everything went very well.
We are going to rent again from them when going to Italy.
Review by Tintota4 months ago
Leasys, formerly known as Win Rent, has the worst customer service I've ever experienced. They charged me a huge fee for minor scratches on the car, and screwed me over on my insurance claim by providing the insurance company with incorrect details - and refused to change it.
What basically happened was they told the external insurance company that I returned the car on another date, when I wasn't even charged for renting the car over those dates. Rather than putting in a tiny bit of effort to help me with my claim (like an email confirmation, or any correspondence would probably have done), they just told me where to go in an extremely abrupt and rude way. Which has now meant the insurance company won't pay out to me.
The prices can be appealing, but if they make a mistake forget about them trying to fix it. They also charged me a ridiculous amount for the tiny scratch on the car. Can't express more how much they should be avoided.
Review by Farhath5 months ago
We picked up a car from Naples airport, rental number 31232497, and were made to sign the paperwork before had seen the car. The gentleman who showed us to the car could speak no English and walked straight back to the desk after hanging over the key. I noticed the damage straight away and took several photos in case they tried anything on.
When we returned the car I tried to explain the situation to the gentleman who took the keys. He also could speak no English. Still concerned, I went to the Leasy’s desk in Rome station. To my relief this gentleman spoke good English. He told me not to worry and that we wouldn’t be charged. Worryingly, he also told me that the staff at Naples airport often don’t allow customers to check their cars before they are made to sign the paperwork.
We have since been charged over €295 for the damage that was on the car before we collected!!!
It’s my guess that several people have been charged for the same damage.
LEASY’S ARE A SCAM COMPANY AND WILL STEAL YOUR MONEY. DO NOT USE!!!
Review by GusBusOfficial6 months ago
I rented a car from Lamezia Airport for a week. I had booked a Fiat Tipo but I got a brand new Jeep Compass 2019. The receptionist was very charming and friendly and did the paperwork quickly. I returned the car early in the morning and left the keys in the return box. After two days, the deposit was refunded. Everything went great, the car was very good and the service was better than anywhere else, and the price was low, less than 30 e day zero excess. I no longer rent a car from anywhere else than Winrent/Leasys.
Review by Davedek6 months ago
Rented a car in Milan Italy, all was good and guess what? Like others wrote. Exactly 6 weeks after car return 40 Euros charged from my credit car!! EXPLAIN NOW WINT RENT !!! SO EVERYBODY DOES VIOLENT OFFENCE THE SAME TIME FOR SAME MONEY!!! NO PROOF OF LETTER, NO EMAIL, NOTHING! SHAME ON YOU!!! HEADING TO BANK TOMORROW TO REPORT FRAUDULENT ACTIVITY!! UPDATE: You can all see their reply, bla bla bla as usual. Where is the proof of the offence? If there was any and I am not aware of it, you must have received a letter with charge of offence!!! SCAMMERS!!!
P.S. But you already know about the offence and have received the it from the Police yes?! I would like to receive a copy of it as a proof, otherwise I am taking a legal action againts your company for a fraud !!!
Review by Dartford6 months ago
Second review also positive for Winrent now called Leasys. Booked Fiat Tipo estate from Milan Malpensa for four days end of June. Please note that they are only based in Terminal 1, i arrived in Terminal 2 where Easyjet goes and it required a 15 minute free bus transfer between terminals. The error was mine not Winrent as had not realised two terminals. Once in terminal found desk in corner, no queue, seemed to take longer to process than should but all done in friendly manner, no hard sell on extra insurance (why can one not send all drivers details before arriving so paperwork is ready for immediate hand over). Short walk to Car Hire area A where met by girl again no queue and well lit, who went round car and any marks WE found she wrote on contract (why she had not already marked these up before our arrival leaves a question). Car was pretty new and good no problems. On return same girl checked car back in and made a thorough inspection and declared car fine.
with regard to the many comments on the 40 euro charge, yes it is a ridiculously high charge for emailing you an invoice and passing your details to the fine enforcer but it is in their and most other hire contracts. It is important that hirers realise three things firstly in many large cities in Italy vehicles are banned from many parts and bus lanes I was done a while back entering the wrong road in Florence. Secondly a lot of the Autostrads have automatic speed cameras and thirdly something i found out on this trip is that some Autostradas are TOLL ROADS WITHOUT BARRIERS. Unlike on most toll roads where you have to go through a toll booth and pay, On these roads you have to go online or get the app and pay the toll within 15 days of using the road (unless you have telepass). i used the A36 on my way to and back to Lake Como which is charged 3.22 Euros each way. It is very easy not to realise that it is a toll road and not pay and potentially get 80 euros in charges from Leasys for two notices of failure to pay. Google Pedemontana for the link for more details.
So two rentals from Winrent/Leasys and both have been straight forward with good cars fast service and no problems so i can recommend
Review by Vilppu Tisbert7 months ago
I rented a car in February for 5 days in Rome airport from this company and everything was fine at that time. I returned the car without any damage and went home. After 6 weeks they charged me for 40 Eur without any warning so I had to report a fraud transaction to American Express. I saw here on this site that also many other had the same problem with this car rental company. The way they take profit is a shame so avoid this company and go with some other one .
Review by Amingham Zafari7 months ago
Very good experience rome fco
Very good experience. We were heading to other car agency outside the airport, we missed their shuttle so we came back were alla the offices are. We were served by a very professional guy.. he gave us some nice suggestion about spots to visit around the area and sorrento coast with a beautiful fiat 500 with a very good price. Very professional
Car was new and clean, parking garage close to the office..
Overall service very fast and clear
I'd definitely suggest those guys!
Review by Jenniene8 months ago
Booked a car with Leasys (former Win Rent) via Holiday Autos for pick up in Bergamo airport and dropping off at Genoa airport. I was offered a competitive price which I was assured also in a web chat (i've got the evidence) with Holiday Autos that included the one way fee too. Guess what?
Leasys has done it again!! They claim the one way fee wasn't included and they charged me for It! I'm sick and tired of these budget hire companies who attract customers with competitive rental fares just to sting you later with unfair fees!! It seems they survive on that! I've referred the issue to Holiday Autos in the hope they resolve it for me! On a more positive note the staff both at Bergamo and Genoa desk were pleasant and friendly.
Update: finally after about 5 weeks I got my money back after asking Holiday Autos to step in! Will avoid in the future if can be helped!
Review by Peh Rivedal9 months ago
I rented the car from Bergamo Airport on 4 February for 5 days. The lady from desk said that they will take 250 euros as deposit and when I will return the car they will send back the deposit. On 19 February they take 230 euros again but don’t return the deposit.They didn't even communicate about the extra amount they took from my creditcard. I write them via WhatsApp and they said that deposit released. I contact my bank but any money there. Today is 12 of March and still I didn’t receive deposit. They write me 3 times that deposit released but unfortunately nothing. I also want some document or receipt about releasing but they didn’t send. It was my first and last time rent from this company. Don’t go with WinRent.
Review by MrsTrajan9 months ago
We arrived at Milan airport and had booked a car with Winrent. It wasn't easy to locate the office and the staff weren't too professional, but we accepted that this was the shortcoming of a low cost budget car rental company. We pre-paid for a 4 day rental, but was offered an insurance to cover the excess of £900, which we opted to NOT take since the insurance offered was £75, a large percentage of what we paid for the rental. We had no problems with the car and returned it. However, on return to the UK we received the invoice where they had deducted the insurance we didnt want. Despite querying this with them they would not refund us, so we have been £75 out of pocket. The problem here is to deal with this company from the UK. RECOMMENDATION: GO WITH A REPUTABLE COMPANY. DON'T GO WITH WINRENT. THE GENERAL CONSENSUS OF LOW RATING IS CORRECT!!
Review by Lenn9 months ago
We rented a car on Saturday 16th Feb 2019 for one week. We inspected the car in detail with the operative and highlighted all the scuffs and marks. The car was kept in a garage during the entire stay. When we returned the car we were told that all was good and that our £300 deposit would be returned within 10minutes. This was at Turin airport. We flew to Bari to catch our connecting flight and still we had no return of our deposit. I went to the Winrent desk in Bari to check on the progress. The opporator there said as it was a Saturday, the banks are closed and that the deposit would be returned by Monday or Tuesday latest. It is now 1st March and I still have not received my deposit even though I emailed Winrent on Wednesday 27th Feb to only have received a general automate email response. I am now co wondering legal action as there has been communication. Where is my deposit Winrent?????
Review by Talcy9 months ago
We hired a Duster from this company just a couple of weeks ago. When we arrived there was nobody there at the desk. They eventually arrived and offered the extra insurance. We declined as I had done this already. I was given keys and told roughly where the car was. It was dark.. when we found the car it was dirty on the outside. Thank goodness we took loads of pictures. It had dents, marks and scratches all over it!!
Unfortunately due to a bereavement in the family the very next day we returned the car earlier than arranged. So we had it for just 2 days.
How upsetting it was to then receive an email to say that we had damaged the car and they sent pictures.. luckily.. I had the same pictures of the same damaged areas prior to taking the car. What a scam !!
They probably never repair but try this on everyone that hires. Budget car. Then try to get the repair money. Just so thankful that I took pictures before I drove it away.
I was left panicking because when I sent a reply with photos they didn’t even send a reply. So I was left waiting to see if the ecess of nearly £800 was going to be taken out of my account. Thankfully it wasn’t. Don’t trust this company. Scammers ...
Review by Ladonya10 months ago
I made the reservation from rentalcars.com ,ref no 355642677, choosing one of winrent's offers, they call it flexi.
They gave me a diesel citroen c4 cactus in Bergamo Orio al Serio airport rental place, with a full tank, as per their policy.
It was shady from the start, first of all i had prepaid the child seat, nut the clerk at the desk told me i need to pay 35 € for it and when i wanted to pay with my card, she suggested that it's better to pay cash as paying by card would imply additional fees.
I drove the car to Passo Tonale were we stayed for 7 days.
The car had a warning message from the get go, something related to "urea" additive needed.
3 days after we rented it, the car wouldn't start, it was approximately 9 AM on 29th of January 2019, and this is where my troubles began.
Luckily this happened in front of my hotel, in the parking, so i left the car there and went about my day.
I was being passed from the Bergamo desk where i rented to the winrent call center, it took about 1 hour to get them to open a case.
After that i was called by the technical assistance call center which did not have any details related to the rental reference number, the plate number of the car, etc. details which they should have received from winrent's call center.
I was informed via test message that technical assistance would arrive at 2 PM, and they were punctual.
The care was toed away as the diagnosis was frozen diesel, and they needed to get the car to a garage for repairs, they just needed the approval and agreement of payment from winrent in order to proceed with the repairs.
I received a call from technical assistance that they will not repair the car as winrent asked for too many procedures, photos, etc., so again i called the Bergamo desk.
I was informed that i need to go to the nearest Winrent office to get another car, as this is their policy, and that i will be reimbursed the money spent to arrive there, which i never was, not from the Trento office where i got the replacement car, nor from the Bergamo office where i returned it, even though both offices made copies of the taxi receipt i was given.
The next day i received an email from winrent that a damage file was opened for the broken down car, file nr. 905691, and that the total cost of emergency service and repairs is 292.80 € which they will charge my credit card.
Since i got the car i drove it from Bergamo airport to Passo Tonale, consuming 1/4 of the tank, i did not add any diesel, so why should i pay for the repairs?
Winrent did not even bother to check that the full insurance from rentalcars covers both mechanical repairs as well as toeing fees, and emergency assistance.
On arrival i asked they reimburse me the fare money from Passo Tonale to Trento, which they didn't.
Conclusion: stay away from Winrent, they will trick into paying cash for something that is already prepaid, if the car brakes down you have to go to the nearest winrent office to get a replacement car, they will charge you for the repairs regardless which type of insurance you have bought.
You rent, they win!
3 days after and they sent me an email with a bill of 54 euros, i replied asking what the bill is for, no reply, they just took the money from my account....
Review by Gazzlar10 months ago
Rented at Ciampino, good car, professional helpful service. A lot of people complain about insurance costs. Unlike many car hire companies you can buy fully comprehensive insurance with zero excess on the winrent website. I would recommend renting that way as there will be no surprises. No car hire business would be able to operate if they really charged the customers 6 pounds a day although you can find these prices on comparison sites.
Review by Tenja10 months ago
I rented a car from Alghero airport between 30 march 2018 to 10 April 2018. I actually booked through Sixit in the UK but they have no office at Alghero airport and so direct you to the Winrent office - presumably there is some sort of partnership between the two. Anyway, we spent the first 2 days in the city centre(as hotel parking was very restricted) before picking up the car on the third day when we were leaving the city to explore the rest of Sardinia. There was no option for us to pick the car up from Alghero city centre where our hotel was located as Winrent has no presence there (at least no presence open on that particular Saturday before Easter Sunday) - so we had to go to Alghero airport, which is a 30 Euro cab ride or take a bus at a fraction of that price, which we did. We also got charged an additional premium location fee of 80 Euros for picking up the car from the airport - which was levied when I booked - it was mandatory. Anyway, on arrival at the airport we went to the Winrent desk and was met by a very pleasant man called Lorenzo - who retrieved our booking and expedited the formalities of checking ID, payment, insurance etc. We were led to the car, 5 minutes walk away - which was identical to what we had asked for at time of booking - a Fiat 500L TREK Diesel. Lorenzo was able to help me deal with the quirky handbrake mechanism and any other issues. Car was immaculate and clean and drove very well around all the parts of Sardinia we went to - particularly some of the tedious mountain roads on the gulf of Orosei National park on the East coast. There were no issues with the car over 10 days, even though I did struggle to find the fog lights, which were needed as clouds descended quickly at times whilst driving high in the mountain range. Diesel consumption was reasonable and the car was in good shape, smooth and very easily driveable. Anyway, at the end of our trip we returned the car to the airport at Winrent car parking area. The only problem is you then have to walk from the car park to the airport building to alert an official, who then comes out as Winrent have no office or visible employees in their car park. I did try to call the airport building office of Winrent but no one picked up. Anyway, I went into the airport and saw Lorenzo at the Winrent desk and he came to check the car out - there were no problems and we quickly said our goodbyes.....very pleasant check out. I have marked this review 3 mainly because of 3 things. Firstly, the additional premium location fee, which is scandalous, especially as you don't have any other option of where to collect the car. Secondly, no city centre location -this is important as you may not want to be driving from day one and prefer to visit the city first and then head off straight on your journey to other parts off Alghero.Thirdly, the lack of a presence nor portacabin iin the Airport car park. I feel it is unreasonable to expect customers dropping off the car to have to walk to the ariport building and alert an official, especially as you then have to walk back to check the car with the official. All the main rivals have a portacabin and employees in their car park.That said, Lorenzo was brilliant.....he was a great exponent of Winrent and was very professional in all his dealings with us. He had a very pleasant manner and gave you the confidence that you were not being trapped. He never insisted on extra insurance etc, just pointed out type of covers etc. Plus when inspecting the car, he wasn't looking for scratches that weren't there before we rented. As you will see from my other reviews of a rival car here company, Europcar, my experience was very different. Certainly Winrent is the best car rental experience I have had from the three I have used in Sardinia. Well done Lorenzo but Winrent please take note of what I said regarding the exorbitant premium location fee; lack of city centre presence or to be open like most of your rivals do on Saturdays. Also a employee and office presence is needed in the airport car park.
Review by Kckelley11 months ago
Nice car but subsequent ripoff charges ....
No wait for collecting or returning car, at Olbia airport, which was much better than other hire company desks which had long queues. Got Kia in decent condition (after rejecting a horrible Dacia which was much larger than car ordered).
Would have been a 4 star review but after returning car and being told it was all good, got an email later in Italian for "accessories", which when challenged they claimed was a cleaning charge - for a car they had agreed was fine on dropoff.
Of course I had taken photos of car before and after. After two emails they agreed to refund the charge, but didn't actually do so. Then ignored thrid email. Just a standard rip off approach. Firtunately I used American Express who sorted for me immediately.
Review by Ellif Youlton11 months ago
Worst company ever!!!!!!!!!!!!!! I rented a car in Palermo, Italy for WinRent Italy in July 2018, everything went well. We paid for everything and left the car with no problems or damages. I also recieved a reciept for everything leaving a OK as the manager checked the car for damages.
Now 4 month later in november 2018 the company accuses me for violation of the car and sending me an invoice of a fine 40 Euro, although I have recieved an OK of the manager and I have the reciept.
I am sad to say that a big car rental company like Win Rent do not have any good customer service. I will never recommend anyone for this bogus company.
// Unsatisfied customer
Review by Rosvin1 year ago
Nobody replies to that email.
Check booking under name
Review by Satnamsingh1 year ago
Same story as many others on here. Returned the car clean and on time and was signed off and verified as such.
About 6 weeks following the rental the mysterious 40 EUR charge appears on my American Express. No justification or reason whatsoever. This happens too much to be a coincidence.
Winrent - you have 48 hours to rectify this otherwise I am;
a. Notifying American Express that this is a fraudulent transaction
b. Campaigning with Rentalcars.com to get you removed from their platform based on all of the Trustpilot reviews on you.
You cannot run a business this way in these times.
Review by TruthFinder1 year ago
Overall great experience. Great car for a really good price, easy pick up, easy return. Staff was friendly all the way through.
A little slow on the deposit return, but apparently due to circumstances out of Winrent's control