Really disappointed to take swift delivery on the cavecool joy coral wine cooler - which l thought l was purchasing through a UK based company - only to find it had been shipped from Denmark and subsequently arrived with a danish plug fitted which was unsuitable for our UK socket.
I contacted the phone number on the website only to be connected to an office In Denmark to then be told the warehouse had not included an adaptor for use in the UK and it would be shipped to me from Denmark on the following Monday - end of.
Had l known that this product would not be supplied with a plug suitable for use in the UK l would not have purchased it as l would not want to run an electrical product 24/7 through an adaptor. I raised this concern and a subsequently email stated ‘As told on the phone, the warehouse normally sends the adapter, but is has been a mistake that they forgot it. The UK-adapter is safe, and everything will be OK once you have received it.’ Not once was an apology offered.
A week later the adaptor has not arrived so we have paid for an electrician to rewire the plug so we could be sure it was safe to use as it was needed for a specific event.
Once working the cooler looks good but ....... it is more noisy than expected - it competes with the dishwasher on a noise level and on a 24/7 basis l suspect it will be moved elsewhere as it is irritating.
Buyer beware if you choose to buy from this online shop front.
Sent from my iPhone
Review by Makizzle1 year ago
Very poor quality wood use for wine racks, ordered 6 wine racks 3 are now fire wood other 3 are poor quality got refunded for all
Review by StanVolk1 year ago
Good experience on the website - very easy to navigate and to filter data in order to find the best product.
Good communication with the team after the deal to agree on the delivery.
The wine fridge was well wrapped, and delivered 2 days after ordering.
The only minus is with the delivery company:
-They were supposed to call 1 hour before delivering and they did not.
- We live on the third floor of a building without elevator, and initially, they wanted to leave the wine fridge (50 kg) in the hallway on the ground floor. After discussion, they accepted to carry it until the 3rd floor.
Review by Kuldeepak1 year ago
Very good service
Review by Stah Derrow1 year ago
Wrong fee,delivery on homepage says 99:-, but on my invoice it says 129:-.
Not a huge difference but right has to be right!
But they fixed it after a couple of weeks so I got the right invoice.So now I can pay it! :-)
Review by Edeward Surovtsev1 year ago
Fin service, superhurtig levering
Review by Shanecqua1 year ago
Review by Vaido Ahrnstedt1 year ago
Product as described, and delivered on time.
Review by RichN2 years ago
Well designed, functional product in sturdy and decorative oak. Am delighted with it. Delivery was fast, it was packaged well and arrived in perfect condition. The levelling feet were a useful finishing touch. Would defiantly recommend this company and its products.
Review by Henrik Halberg2 years ago
Exellent customer service prior to purchase! Very fast delivery! Below marked price of the item! All in all a very good experience, and I will recommend them to anyone!
Review by Clayson Torvelainen2 years ago
Fantastic service! We Will shop here again! Thank you.
Review by Yuberkys2 years ago
Very quick delivery and excellent webshop!
Review by Victy2 years ago
Good prices and fast shipping!
Review by Cousins Provincial2 years ago
god handel, fin service
Review by Beetle3 years ago
Review by Pramathadhip3 years ago
I was really happy with both the speed at which the wine rack was delivered and the wine rack itself. I will certainly recommend wineandbarrels to my friends looking for similar products.
Review by Nemat3 years ago
Service i top
Review by Sosul3 years ago
Review by Silviana4 years ago
Super god service.
Review by Together Kareece5 years ago
I ordered a single zone cooler, but Jakob informed me the single zone one need to wait for 3-4 weeks, instead of telling me to wait, he sent me a 2 zone cooler without extra fee. I called customer services for a little issue, Jakob called me back straight away and deal with it all within few hours. Very good indeed.
Review by Gielliane Dameh5 years ago
Super god service.
Review by EAMcGhee5 years ago
Tak for en super service! Allan
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