Lovely blinds made to measure and fitted exactly. They look great I am very pleased with them and simple to put up would definitely recommend and would use again . Packed perfectly and quick delivery
Review by Avahan2 months ago
The manufacturer installed a chain that is too short to reach in order to use the blind properly as one could not reach it even if you were 7' tall you would need ladders to climb up every morning to wind the blind up!
The customer service after sales has been dire with no offer to help put this right and are trying to fob me off by blaming me for not reading their Health and Safety small print in the Terms and Conditions .
They are instead trying to blame me for not giving them the installation height before ordering, when at no point during the close correspondence on the phone and by email with Daniella, was I advised that I need to supply the installation height. It is like they are clutching at straws to try to get out of refunding me for my inconvenience.
They are blaming me for not giving them the installation height when nowhere on their website it states that they need this information an is certainly not mentioned in their online ordering process under "Measuring Instructions" Everything else in great detail about measuring but nothing about the chain, and now I am blamed for that.
In fact, in the beginning, I chose to use this company as they seemed so helpful in their pre sales team , as I told them before ordering that I had a very very high up Victorian window that needs a blind and wanted to make sure that everything was correct with the advisor before ordering online. She asked me to send her photos which I did along with the recess measurements which I supplied...I asked every possible question under the sun to ensure that I would put the order through correctly, and then when I followed the online instructions, it did not give me any option or say anywhere that I had to inform them how high off the ground the blind was which is now what I am being blamed for.
So after paying a handyman £70 to install the blind which is nearly 3.5metres off the ground, and supplied with a piddly little 50cm chain at the top!!! making it impossible for anyone including a giant to actually use the blind normally! Surely if one orders a blind with a 228cm drop then one would trust that when they state that all the fixtures and brackets and chain would be supplied accordingly to the recess measurements.
One would assume that they would have the experience and expertise to supply a chain that needs to work with the length of the drop. And to top it all, they have apologised for the inconvenience but not doing anything about that inconvenience by way of re- inbursing some of the costs - as I will now have to pay for another handyman to review the new chain they send.
If they are sorry they should do what other companies do and at least offer some sort of compensation in this day and age.
In total my blind cost £81 , I had to employ a handyman which cost £70 to install it due to the logical length of drop (228cm).
Serioulsy therefore with the two installations and cost of blind the total i will have paid out is £220.
Simply put, their blaming it on the customer tactics is down to their use of "Misleading" measuring information. Not even their sales team thought to ask me to check the installation height, it is like they are grasping at straws to get out of taking responsibility.
This company do not want to take responsibility for anything when it goes wrong as they simply don't stick to their own T's & C's re the guarantee and instead try to wriggle out of it by blaming the customer for some obscure reason.
To fully compensate me, they should now in fact refund the £81 which I will need to pay a handyman to re install the replacement chain that they themselves are responsible for not providing in the first place due to their misleading information on their website and that even their sales team are unaware of .
No idea when I called them why they got me to send photos of my window and supply height of window , after the faulty blind was sent to me, what is the point of asking for the installation height after ?
Absolutely horrified at their after sales team the way they are dealing with this, it's like speaking to unfeeling robots.
Due to the costs I have incurred I will now be taking this matter further and any other consequential losses will also be added to the now £220 I have spent.
Review by Ilaboya3 months ago
Really pleased with perfect fit blinds. Ok to fit once got the hang of it. Love the way they look and fit into the window. Only quite major drawback was that I couldn’t open the window because the window handle fouled on the blind!!! Managed to buy some spacers for the handles (surprisingly not supplied by Wilson’s) but something to be aware of with this type of blind.
Review by Jarborg3 months ago
Excellent value for money. We initially ordered 4 blinds but we then ordered 2 more as we were delighted with them. Communication is good regarding delivery..
Review by Hick Puzevich3 months ago
We have just completed our extension and needed some blinds to complement the new space. I'd looked around and decided to go with Wilsons perfect fit blinds and I wasn't disappointed. Because this was my first venture into perfect fit, I called Wilsons and they held my hand every step of the way, sending me off to check out various measurements whilst I was on the phone to ensure everything would fit when they arrived. I'm absolutely delighted with my Wilson's blinds and would recommend Wilsons to anyone looking for stylish, quality blinds at reasonable price.
Review by Jut Moderation3 months ago
I ordered online with Wilsons, gave them my measurements, they did the rest! They were delivered Carefully packaged with great attention to detail. Several spare parts were also sent. I have to say, I am absolutely amazed at how beautiful they are, & somewhat puzzled by the Quality compared to the price I've paid. Honestly, over the years I have paid a 'LOT' more for my blinds, in comparison, not a Shadow on what I've just received from Wilsons. The Colour was exactly what I had been searching for, many months. I would highly recommend Wilson, for Quality, Price & Precision. One always has concerns if ones measurements are correct, but they took that dilemma away from Me. I absolutely love them, thank you so much for being Unique to everyone else in every sense of the word. Your colourful Selection leaves others standing. Terrific Job, well done Wilsons. I will order again, of that you can be sure.
Review by Mainelady Kimberson4 months ago
Absolutely delighted with my blind, the fit is perfect as is the quality. It's much nicer than I thought it would be so very pleased x
Review by Chiseche Esc4 months ago
A beautiful blind. Measurements were spot on. Would recommend Wilson’s to anyone. Useful for blinds over 2m wide.
Review by StacyLong4 months ago
Prompt service, quality product easy to follow installation, fit perfect will use again.
Review by Brookelynn Greenow4 months ago
Very good products. Very quick. But the lack of communication. An email on dispatch would’ve been perfect
Review by Fernandas4 months ago
Very Happy with the product and also speedy service ,will buy from Wilson's Blinds again.
Review by RaymondT Derrow4 months ago
Great price and quality
Review by Whitnei4 months ago
Ordered a number of wooden Venetian blinds, all perfect sizes as per measurements; arrived 6 days after ordering, well packaged to avoid damage. Easy to install, smooth operation to raise/lower and tilt. Better quality than more expensive ones I had ordered previously, arrived more quickly too. Very pleased, good value and quality product.
Review by Metalmechanic4 months ago
Review by Canna Healthcare4 months ago
Fits perfectly and great black out.
Review by Evelynsnch4 months ago
Fantastic service from ordering to delivery. It was extremely quick.
I ordered a roller blind for my bathroom and 2 Venetian blinds for my French doors. They look fantastic.the website is so easy to use, and have very good customer care back via phone if needed. Very good price for made to measure blinds. Cannot recommend highly enough.
Review by Siperon Hassit4 months ago
Excellent blinds and quality at a great price. Very fast delivery
Review by Chinawhite4 months ago
Blinds are too long, the top rail jams, we took it down and packed up and contacted them, they want us to put them back up and video them, dont think so..Have asked for collection for refund but as yet not forthcoming..will be contacting credit card company
Review by BrettS Baudry4 months ago
Reached out three years after installation as one component was faulty. Not only the team replied helpfully, but went to the extent of sending the spare part to my email on the same day at no extra charge. Must appreciate going the extra mile!
Review by Wilf4 months ago
We ordered 2 blinds from Wilsons Blinds to see what they were like before ordering more. We will definitely be ordering more. One of the blinds we ordered is over 2 metres long which I was a little concerned about but it works very well. Both blinds fit perfectly and were easy to install. The colour and fabric are excellent and the price was reasonable. Very happy with them.
Review by Jodaki Hajnik4 months ago
Be aware of this company, i paid for blinds ( priority delivery) order WB 248290 and they haven’t been dispatched, customer service is shambles and i am starting to believe i wont have the blinds at all - they messed up with my order and have taken no responsibility for it or attempt to rectify all the inconvenience caused. Absolutely awful.
I am considering reporting them to Citizens Bureau, be aware , order from a reliable business!!!!
Review by Jocksparra4 months ago
Superb service and wonderful blind.... I'll be back for more.....
Review by Amnelin Vemagiri4 months ago
Wilson’s blinds are always of excellent quality, with a first class customer service and delivery, I would recommend this company to all customers that visit their site.
Review by Anonm4 months ago
I have been using Wilson’s Blinds for years and have recommended to friends and family.
Review by Tashel Veiss4 months ago
Fantastic quality, so easy to fit, my only concern was they didn't supply any screws but other than that would recommend to everyone looking for blinds.