As a small business owner, I feel compelled to leave a review of my experience buying from Wildwood. I ordered a guitar over the phone from Bruce, who couldn’t have been more friendly and polite. The transaction went very smooth, was shipped immediately and besides being the best price for a new Rickenbacker that I found anywhere, included an excellent setup by their tech. I generally expect to have to pay extra for a new guitar to be set up like I need it.
What really set Wildwood apart for me though was the fact that when it arrived there was a crack in the pick guard where the screw entered. Probably over tightened at the factory and shipping made it stress to the point of cracking. Bruce was extremely responsive, had a new pick guard sent out and told me to let him know what it cost to have it installed. Even after I told him that I was totally fine if they will just send out the pick guard he reinforced the fact that they were happy to pay for install. I really can’t imagine how a transaction could have gone any better. Particularly since there was a small problem which was no fault of their own. They handled the minor issue quickly and professionally. Oh and gave me a free shirt as well. This will definitely be the first place I look anytime I’m shopping for new gear.
Review by Ashtron Bikard2 years ago
BAD EXPERIENCE buying from them online. Can't condone the behavior of this shop at all. Returns dept. unethical in dealing with customer service and defective merchandise. After researching a bit, I can see they also have a habit of advertising items as new when they are not. Bad business all around.
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