I ordered 2 wigs they came in the wrong color and were horribly matted I contacted the company immediately they admitted they had a problem with the vendor and the color is wrong. I asked them to resend or refund and they ignored me. I wrote 5 times now and no response. So I called my bank and they are going to pull the money back. Horrible Horrible company do not order from them.
Review by Asakura4 months ago
Do not buy from this site. The hair is not human hair and if you return the wig they will only refund you 50% of what you paid!
It’s a SCAM
Review by Dealing4 months ago
BEWARE: NEVER EVER BUY FROM THIS COMPANY, WIGSBUY is a Shady and deceptive online Company, they rip people off and therefore are a scam! I spent a little over a $100.00 for 2 wigs and almost a month later I finally received both of them they were a frigging hot MESS they were of very poor quality, they were longer then I ordered and were not even in the style that I ordered, they could not even be styled, I would not were them as part of a Halloween Costume much less as part of my daily attire and beware because their return policy is ONLY 7 days and it is not posted upfront on their website, it only comes up after you have placed an order and when I looked for their contact number to call them it was then that I realized that this Company is NOT even in the US. so calling and talking with a Customer Service agent over the phone is impossible unless you want to spend the money for an overseas call, I had to contact them through messaging on their website in order to ask for a return/refund and then I was flat out told that because it had been past 7 days that I could not return them and get my money refunded even though it had ONLY been 10 days after I received the last wig when I contacted them so another words, I am now not only out over a $100.00 but I am also stuck with 2 POS wigs that I can only trash, I will NEVER order from this Company again and had I known upfront that they were not in the US and that their refund policy was ONLY 7 days I would have never ordered from them in the first place, STAY AWAY!!
Review by WimVan4 months ago
This company sucks. My wife ordered a wig in medium blonde & received one that was a light pink. Nothing even close to what is portrayed on the website. We tried to dispute the order and exchange the wig - not return it, not ask for our money back - just exchange it for a wig that resembles medium blonde. The company never responded to her first two attempts to dispute the order. Today, after waiting 5 days, she tried again & got a pop up window saying that the order cannot be disputed. We tried to chat with someone online and they closed the window on us. Looking into this company, it is actually based out of Poland, so there is not customer service number to call here in the U.S. If you want to call their office, you have to call Poland. Do not give this company your business - this is terrible, terrible customer service.
Review by Abest4 months ago
I wish I had read these review earlier. I am going to contact BBB. This company should be shut down. I ordered a wig it took 3 or 4 weeks to come. The wig is NOTHING like the wig I ordered. Will not give me a full refund . I accepted the $15 applied back on my card because I was afraid if I returned the wig I would not get any money back..The WORST company I have dealt with
Review by Terquita Thandrayen4 months ago
THIS Company sucks !!! Just as everyone else here has commented do not give these people your money when placing the order it will not tell you that you will not receive your product for at LEAST one month if at all !! THE ITEM RECEIVED LOOKS NOTHING LIKE THE PICTURE WHICH IS SOLD EVEN AFTER SEVERAL EMAILS WITH PICTURES IS THEY REQUEST THEY ARE WILLING TO ONLY OFFER $10 CREDIT NO REFUND. The hair on this wig looks matted and has different types of hair sewn on to the cap ...some straight , some wavy ...and mostly matted at the roots !
Review by TuAnh Larkins4 months ago
Shouldn't even get 1 star waited full month to came today.BOX bashed!!! an totally wrong wig nothing like the one i ordered a pixie cut bob... looks the a bowl cut mullet wig an bright blonde !!! This was for my wedding!!!!!! Scam right enough straight to bin £45 down drain. Please do not buy from this company total scam wished i red the reviews before purchasing this thing!!!! I'm upset an angry should be shut down SCAMMERS!!!! LESSON LEARN DO NOT BUY FROM THIS FAKE PAGE ITS FROM CHINA NOT UK miss leading on there page
Review by Steptows4 months ago
My experience with wigsbuy was very unusual. One good thing is that they were prompt with emailing me back when I was concerned about my order. (No way of calling them)At some point of the waiting I wanted my money back because it took so much time.(At this point I waited 11 days before contacting them) They only offered me 30% of my money back when it was in the preparation stage(due to them already starting on the unit). I figured hey they got back to me and I really want to try this wig and I don't want to throw away money like that.
About 4 or so days after that my unit had been shipped. So from the time I ordered feb.12,2019 to The 26th of February I was waiting for it to be shipped. They said in my email that it may take a few days for for some places to update the shipping information. No problem i thought I'm happy it's on its way. Fast forward a few more days. No updates. . . .A couple more days no updates. And then on March 5th it arrived. The box was crushed and upon opening it, it wasn't what I ordered:(. I ended up throwing away money after all. At this point I'm not upset it was an interesting lesson that they blessed me with at such a small price.
I would say this isn't the best place to go for hair if your in a rush. Now I did choose standard shipping so this could have been some of the reason for how long it took. But it takes them according to them 11 days to just prep the wig.
This is my first review on a product and I think it's important for you to hear my story before you purchase.
All the best to you.
Review by Juynee4 months ago
I wish I would have known, what I know now, about wigsbuy. i’m glad I didn’t spend any more money than I did. The company should be sued for how crooked they are and how much money they take from people.
Review by Thanyalak4 months ago
Rip off! I paid $165.00 to have my wig shipped in 2-3 days. Three weeks later I receive a notice that it’s on its way-too late. I needed it for an important event that has already passed. I will contact their customer service but from the other reviews, I’m not expecting a favorable outcome. I don’t know if I can file a class action lawsuit to help all of us. If I can, I will write back on this site.
Review by Shaggy4 months ago
WIGSBUY IS A SCAM. I ordered a custom wig on 21 Jan 2019 and received 5 March that I paid $155. The wig looks nothing like the picture on the website... colored was wrong and the hair look terrible ...what a hot mess! Customer Service had me to send a pic of the wig and the WP# on the box to determine if was the wrong wig sent to me. I was offer $18 to keep the wig and asked was the wig beautiful. Hell No! I received nothing because they said it was custom made but not what I order. This company needs to be reported so they can stop taken people money for false advertiser.
Review by Lking5 months ago
Horrible. Wish I could give it negative stars. Return policy is not good. You either get a fraction of your money refunded and keep it ($10 of the $40 I spent), get $18 back and have to ship it back on your dime (again I spent $40), or they give you 10% off another wig (meaning you still keep the crap one you were sent and paid for) - DO NOT BUY FROM THIS COMPANY. Shipping took weeks too.
Review by Rahial5 months ago
Charged for something I never received try to get ahold of them I don't know if it's Jamaica or China but I'm calling my credit card and don't order from wigsbuy.com
Review by Rocque Earrey5 months ago
OK, This company is not the regular normal online store. They are liar and they don't have any coustomer service system. They never reply to their customers. Their wigs are never the same or even similar from their images. PLEASE PLEASE DO NOT BUY ANY WIGS FROM THIS SCAMMER!!!!!!!!!!!!!! THIS COMPANY SHOULD BE SHUT DOWN RIGHT NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!
Review by PJFoster5 months ago
I would give the wig I bought at Wigsbuy a 0 star but it won’t let me. I bought a wig that was supposedly $500 reduced to $140. When I received it a long time after the order, I realized why it took so long. It came from China. There is nothing on their site that would let you know this. Had I known this I would never had bought it. The wig is not the wig pictured. If it’s worth $500 then I have some beach property in Colorado to sell you. It’s not the color, not the style, not the length and has very little hair in the back. I was so disappointed and immediately wanted to return it. Well, customer service is a number in China. I tried their website, several times without success. I just don’t want anyone else to get ripped off. I worked hard for my money, and now I have to count it as a total lost. My first attempt at buying a wig and my last at least from this company. I’m led to believe the ratings on their site are not real and I’ll tell you why. They sent me something to rate it and both attempts were not allowed. Please go to a wig shop in your town so you know the exact quality of what you buy. If I saw this wig in Walmart I wouldn’t give them $20.
Review by Duped5 months ago
I ordered a wig from these people and paid $145.65 it took a month and a half to get the wig, when I got the wig it looks nothing like the picture so i called their USA refund/return department 509/293/9906 and finally received full refund.
Review by Yamin5 months ago
I always had a plan to have some extra beautiful hair with me, here I got wigsbuy. A superb collections of wigs I got. Me and my friend went for it; I wanna say it is just wonderful. I recommend for all my ladies out there.
Review by Zdeno5 months ago
WHAT A CROCK WIGSBUY ARE THIEVES MY EXPERIENCE BECAME A NIGHTMARE FOR ME ON JANUARY 25Th I PlACED A ORDER A CURLY GREYPIXIE WIG THEY SENT ME A BLONDE PIECE OF GARBAGE WHICH LOOKS LIKE A PART OF A CLOWN COSTUME WHEN I TRIED TO RECOVERED MY FUNDS THEY GAVE A LOT OF EXCUSED I PAID THROUGH SO THEYARE NOT MUCH HELP FOR ME ONCE EVERYONE GET THERE MONEY IT IS HARD FOR THEM TO GIVE IT BACK TO YOU I SAVED MY HARD EARNED MONEy FOrTHIS WIg SEEING I AM A SENIOR LIVING ON FIXED INCOME THEY SCAMED ME SO LADIES BEWARE OF WIGSBUY I AM 73YEARS OLD AND STILl LEARNING THEY ARE SCAMED THIEVES SUCKERS AND SUCKERS OUT THERE
Review by Desdemond5 months ago
Horrible experience & quality of wig. I purchased 2 wigs the first one came after 3 weeks. Such poor quality I can’t wear it, the cap is all messed up and the hair going in the wrong directions, and the hair is thin and just rats up into knots.- so upsetting. And the second wig they didn’t apply their advertised discount, and it’s been two months and still no deliver, nor have they given a delivery date or respond to any complains about this or the previous order. They credited back $30 to compensate for a $300 wig that is unwearable, and I spent another $400 on a wig that is MIA... overseas company with poorest service and quality
Review by Anomanous Nazur5 months ago
Never buy anything from this company.
I recently received my package and upon opening the box and removing the hairnet I notice this wig looks nothing like the product description or image. I am well aware of the small disclaimer on their website that list that product isn't 1 to 1, but this is like a completely different wig and style. Here are some examples to name a few, the hair color (I asked for same as the image, it's not at all, the wig I received was more 1b while the image was closer to 2 or natural ), the hair texture is super tight curls, but the example image and description describe "loose kinky soft curl", the cut and length which is my biggest complaint, Foremost the cut is more like afro while the image is of a blunt bob, and length is all wrong (the description and image looked and described 14in and what I received was 10 inches at best when stretched). I know this product was on back order but it seems like you guys just picked a wig and went with it hoping I wouldn't notice. This is the second time I've bought a wig from Wigsbuy with the exact same problem with a different wig and though I let it go the first time I can not make the second mistake again. And did they do anything about it? Ha nope.
Review by Chanadda Flaccavento5 months ago
DO NOT BUY FROM THESE PEOPLE. THEY GO UNDER DIFFERENT NAMES ON THE INTERNET. THE PICTURE OF THE WIGS LOOK VERY BEAUTIFUL, BUT THEY TAKE YOUR MONEY AND DO NOT DELIVER. PUT THEM OUT OF BUSINESS
Review by Ketrina5 months ago
Fake wigs, nice commercials and pics but items quality is like wish or aliexpress, but 160 times more expensive! Dont buy there!
Review by Zamya5 months ago
They will claim that you can return within a week of receiving your order, yet they won't respond to your message about returning your order! You have to email them first to get the instructions about returning, and if they don't respond then you're stuck with what you have. Which is where I'm at. They sent me the wrong wigs, length and color, AND I paid them for 3-5 day shipping and it arrived 2 weeks later....
Review by Volsfan Siritoudis5 months ago
I received a used, STINK, matted, tangled, wig with a filthy lacefront that had already been cut off. The white tissue paper stuffing inside the wig was soiled and smelled like rotten fish. There were not any identifying tags on the wig. Thinking this was an error, I communicated with them via email. They then presented to give me options...$6, 18% off another wig, while NEVER explaining how this NASTY, SMOKE SMELLING wig was ever sent out. Plus, the garbage was not even the style I ordered. I am dumbfounded. I have no idea where they got this thing...perhaps a dump!!! The only reason I gave 1 star is that zero was not an option.
Review by Richerd6 months ago
What do you expect?
Their photos are not of wigs but of hairstyles ripped from around the internet