I returned a brand new, never used, hair extension piece and expected a full refund for the item. Due to a mishap in quality control from their side, I wasn’t offered a refund at all. They “offered” for me to pay them so they can return the item to my house. When I asked what happened with the product they sent me a picture of the item explained that the tags had been removed. I attempted to explain to the customer service department that the item never had tags on it. I simply ordered two items so that I could pick the best one for an event I was attending. After deciding to go with the other item, I sent this one back. Why would I remove the tags if my intention was to return the item? As a compromise I said that I would be happy to accept a store credit as I was very happy with the quality of the item I decided to keep. Customer service simply denied my request for a refund. What a shame to lose future business for a $30 store credit request from a failure in their own quality control.
In short: buy somewhere else.
Update: apparently they just “looked into the problem” and verified my above story. Thank you, Wigs.com for showing your incredible lack of customer service. I literally stated above that this quality control issue was on your side. I never removed any tags. Maybe they fell off in the bag? Maybe you didn’t catch this one as it was shipped to me? Did they even read my review or just decide to shut it down in some feeble attempt to discredit me?
Review by Outtabox Derrow1 month ago
Excellent service, no hassle when I had to return a wig due to color choice, great variety of styles. I will continue ordering from this company, the best one I have dealt with and I have ordered wigs from many. Thank you Wigs.com for your excellent service and the excellent quality of your wigs.
Review by Luciafrancesca1 month ago
Great match for my hair
Review by Filennes1 month ago
Beware! Wigs.com is quick to send a wig - not the one you order & not the color you order! Charges the customer to mail their mistake back to them and then won't replace, won't refund, won't admit mistake and then treats you like crap...I've been waiting over 30-days....I guess they're hoping chemo or the cancer kills me first so they don't have to refund at all...
The response is not true as the wrong item was sent to me - i have posted the photos on your website Wigs.com for the Ellen Wille wig ‘Blues’ showing the discrepancy in the color ordered and the color received. As far as the store credit - it was issued for the lesser priced wig I purchased - not for the one I did not receive. Hardly seems like a reputable business practice. I have no less than a dozen emails trying to resolve this with nothing but deception and fraud from Wigs.com.
Review by Quataman CustomerElwood1 month ago
Over the last several years I have watched my scalp become more visible and my side part getting deeper and deeper. I tried my first topper taking it with me on vacation last week (Sept 2019) and I have my confidence back! It blended great with my own hair adding highlights I wished I had. My husband likes it and says it looks very natural. A friend of ours asked if I got my "hair" done that it looks nice. I look in the mirror and love what I see, so much I ordered three more for different styles/looks. Thank you!
Review by RobW1 month ago
Excellent customer service and great wigs. Love this place!!!
Review by Vamsidhar Yourchock1 month ago
I've made three purchases through Wigs.com and had great experiences each time. I did need to return one item, and the process was very easy. With the 30% off sales they do from time to time, I believe their prices are great. I'll definitely be purchasing from them again.
Review by Winki Braunholtz1 month ago
Love this style, many complements.
Review by Erhamah1 month ago
Love the wigs (have 3). Only issue is that I have a small forehead and the longer wigs look terrible. My two short ones are adorable. Might look to cut bangs on the long one.
Review by Exjet1 month ago
Love my new wig. The style takes 10 years off of me. It was ready to go right out of the box.
Review by Safah Calvento1 month ago
Very helpful and fast delivery.
Review by Shandjei1 month ago
My Jon Renau wig arrived in perfect condition and did not disappoint!! A representative from wigs.com knew I was interested in a particular wig and she took the time to call me and let me know there was a promotion I could not pass up!!
Customer service exceptional and product packaged and presented beautifully!!
I wear wigs due to permanent hair loss from chemo. I hope to buy many, many more beautiful wigs at wigs.com 🎀🎀🎀💗💗💗💝💝💝
Review by DigitPedia2 months ago
I love my new hair topper My hair is so thin on top of my head and this is just what I needed I love it. I wore it all day today and I couldn't tell I had it on I can't say enough for it except I will be buying another one soon. I would recommend anyone that's having thin hair problems this is the topper for you. I love it !!!
Review by Sniffen2 months ago
Your wigs are a great and the price is affordable for me I especially love the velvet purple go go
wig as I have been looking for a darker purple wig for at least 30 years
thanks again Francine
Review by Ismoh2 months ago
Ellen Wille Turn in Hot Rooted Mocha is a beautiful wig with natural looking curls. The color is perfect and not as red as it might seem online.
The shape and length are both great. I would highly recommend this wig. Love the lace front also.
Review by Garciita2 months ago
I am incredibly satisfied...gorgeous hair and received it in 4 days!!!!
Review by Izekor2 months ago
The only reason I give the 3 star review is because of the color. I knew when I ordered it was a chance they wouldn't match. All other aspects of the entire transaction would be rated very high.
Review by Rhq2 months ago
Horrible customer service, my order had not even been processed and refused to stop it so i can change the color. I had to pay for shipping cost. For both new product and the one that arrived at my home and I shipped right back. Don’t bother,
Not worth the effort.
Review by CoolAdjacent2 months ago
Great !! Found the perfect wig to wear. Rachel Welch wigs are the generally quite perfect. Particularly "Fascination"
Review by Hashmeeta2 months ago
I really like all my purchases. Using them on our RV trip. Easy hair days.
Review by Jietum Izirein2 months ago
This is my very first wig, I’ve always had baby fine hair my whole life and recently it is thinning. This haute wig is amazing, I love it!! Still getting the hang of where to choose to part it but it’s amazing and you can part it anywhere.
Review by Feint2 months ago
I love my Jon Reneau Evan. I called in and received excellent advice regarding color. The wig is perfect! Thanks also for your great sales!
Review by Oompah2 months ago
Online order. Did not discuss purchase with any staff member. I am pleased with my selection.
Review by Shark2 months ago
We found everyone connected to this company to be pleasant and helpful we will continue to do business with them in the future.
Review by Vineeta Raisen2 months ago
The wig was a fantastic quality but the style didn’t suit me. Wigs.com efficiency and return policy made the return effortless. I will definitely order again when a find a better style for me.