Appalling delivery: dumped a pallet in front of my house and refused point blank to take it inside. It's way too heavy for less than 2 strong men to lift therefore it's sitting outside at the mercy of the elements, stray dogs or eagle-eyed thieves.
Delivery of any household item automatically assumes delivery inside of the house where it's safe and protected: having read all the correspondence received from Wickey I can find no mention of this 'curb side delivery' approach. Instead it's listed in their 'Order & Delivery' faq on their website which cannot be taken as read. Have now demanded either they send someone to deliver it properly or they come and take the thing away. Ridiculous service; buyer beware.
Review by Mhaye Kerimli4 months ago
The climbing frame is brilliant. Really good quality wood and the installation instructions were very good. I was really impressed with the customer service the best I have ever experienced they could not have been more helpful. I would recommend climbing frames from fatmoose to everyone!
Review by AlexGhu5 months ago
Very disappointed with the delivery. I received a text message with a delivery date. We were away on holiday that day. I phoned to re arrange and a woman told me to reply to the text message with my preferred date. I heard nothing. On returning from holiday there was a pallet on my driveway with loose items next to it. The cardboard box containing the screws and instructions was soaked. This I felt was very avoidable. I have yet to hear back from wickey which is also disappointing.
Onto the climbing frame. It is very good but took a good few hours to assemble. One thing I would say is the 35mm screws for the chute are too short and found longer ones more suitable for holding the chute in place. All in all it’s good but the delivery side of it let it down.
Review by QuaDead Baulk6 months ago
We are very happy with this climbing frame, our little boy loves it. It went together fairly easily, we adapted the layout slightly to be able to fit the swings in our garden and it was easy to swap parts between the two towers. A few planks were slightly damaged but we had a quick response and new ones have been issued, with an additional monkey swing as a gesture for the inconvenience. Staff have been really helpful and quick to respond. We would definitely recommend both this climbing frame and Wickey. Thank you.
Review by Raph Youkana6 months ago
Beautiful garden ( and more ) staff for kids !
Review by Piran7 months ago
Climbing frame is great. Only downside was having to cut out the awning and decorations without any stencils.
Review by PattyZ7 months ago
Great website and great service online! I spoke to the online chat to get information about the products and this was done very quickly and everything was explained fully!
Review by Customertony7 months ago
Really great shopping experience. Found the item I wished to purchase and when contacted Wickey to confirm a few details prior to my purchase they responded immediately with the advice. Looking forward to receiving the item. Would definitely recommend Wickey.
Review by Cri9 months ago
Easy to follow website, simple information. parents purchased one for my daughter for their garden. really good quality so prompted us to buy a wickey climbing frame
Review by Tahn Staniunas9 months ago
Easy to use and navigate the site. Measurements are handy and useful and after surching the internet for 3 weeks I haven’t come across anything as good quality and excellent price.
Review by Kaya Choonoo9 months ago
Fantastic choice of products and very competitive pricing with an easy to navigate website. Looking forward to delivery of thw Smart Bridge in the next few weeks!
Review by Tnmn10 months ago
Wickey was the obvious choice because of the build quality and the fun designs that the children love.
Nothing else even comes close.
Review by OMcC Kanuteh10 months ago
Wickey have been great with their communication. Answering my many questions very quickly. Happy with the whole experience
Review by Calalangtess10 months ago
Have purchased a lot of products this year from Wickey and have recommended them to other parents - they are well made - safe and fairly easy to construct - delivery time can be a little while for larger orders but you are made aware of this on the site -website functionality good and easy to navigate - just be careful when buying safety tiles you click on the right colour at the point of purchase/transfer to basket as the site doesnt recognise your first click on a colour - so you can end up with whatever the first colour is (Generally Green)
But wouldnt hesitate to recommend the products - would have purchased more - but needed space for a hot tub for me !
Review by LaurenceMitchell10 months ago
We ordered the Wickey multiflyer for our little boys third birthday.
It arrived quickly (given that they are based in Germany!) there was a piece missing, however this was replaced promptly!
It took us a few days to construct (due to working etc) but the instructions were easy to follow and easily broken down into sections, making it good to construct over a few different days.
Once constructed I was really really impressed with the quality and it looked fantastic. Sadly for us, a storm came about two weeks after we constructed it and due to not yet anchoring the product it got blown down and damaged!
Needless to say my little one was absolutely gutted! Many tears were had!
I contacted Wickey to enquire about the price of replacing these damaged parts as we obviously wanted to get it sorted and reconstructed. Not only did they happily replace them, but they also offered to do it free of charge due to the circumstances, which left me shocked!
Their customer service, for me, has been second to none! From delivery, to after care! I cannot thank them enough for their kindness and generosity and I wouldn’t hesitate to use them again. Thank you for a brilliant, good quality product!
Review by SOFTwarfare Metodi10 months ago
Best product from extensive internet search. Easy checkout.
Review by NicoleMC Cuylenburg10 months ago
Wickey had good range of products at very reasonable prices
Review by Lakendra Hocken10 months ago
There was an issue, for a couple of days, with the security certificate, which meant I couldn't order quite as quickly as I wanted, but once this was resolved, it was a really quick and easy purchase, with everything clear and easy to find.
Review by Amadea11 months ago
Great, website, found the products that I wanted.
Review by Jayounhong11 months ago
easy to use website, Payment page a little basic and could not fit address in box provided however post code will be used for address identification for delivery.
Review by Gryffin1 year ago
Good range of products, good service!
Review by Siete1 year ago
Very good website, could browse at leisure looking at all angles from the various pictures. Good filters which work! I could select the price range I wanted and exclude the sizes I didn't want.
Good info on extras, but with the price of the climbing frame I would have expected ground anchors included.
Cheaper than on Amazon, with much more detailed and relevant info.
I would recommend a look at this company.
Review by Rajoo1 year ago
Easy to order, hope will be delivered quickly as grandsons birthday is 13 September
Review by Heldug Chhoker1 year ago
Website very easy to use. Customer helpline knowledgeable and polite.
Review by Charlyce Wriggles1 year ago
10 years guarantee confirms quality of materials used.Quirky design should appeal to children of all ages ,well done