I have used the service of Airports Taxi Transfers to get a transfer from Lausanne Palace to Geneva Airport on 13 July 2019. I have selected a 12 persons coach on their web site.
We were a group of 7 persons with 9 big suitcases (80/84cm) as well as 7 cabin luggage. I have mentioned these details in my online request and this information was sent to the subcontractor.
One day before the transfer, I was told by Airports Taxi Transfers that there will be 2 minivans instead of one 12 persons coach and that the subcontractor advised that the pick-up should be one hour before what I had planned because of expected traffic jams (Pick up 6:30am instead of 7:30 for a plane leaving in Geneva on Saturday 13 July at 10:40)
I have agreed for both proposed changes although I thought it was quite early. But since it was my first time in Lausane I did not know what the traffic would be like on a Saturday morning on the way to Geneva Airport.
Then the next morning only one regular minivan showed up. There was not enough space for our luggage, and I had to ask the hotel to arrange another vehicle for us. On the way to the airport, the driver of the minivan naively told me that the earlier pick up was required to accommodate another fare he had after mine…
I have paid for 396 EUR for a transfer in a minivan which cost usually half that price.
Airports Taxi Transfers asked WhiteLine Transfers to refund me 198 EUR but the subcontractor declined, saying that they have done their job.
Airports Taxi Transfers then wrote to me that they have stopped working with this company which has not even paid them their commission. I have contacted WhiteLine Transfers directly and they refuse to take any responsibility in providing a vehicle that did not match my needs and the price I have paid.
Conclusion: Next time I will have to book an airport transfer I will do it through the hotel where I am staying. It might be a little expensive but at least hotels know the reliable local transports companies. (Cost of the lesson: 198 EUR)
Review by Bababooey Elenina2 months ago
appalling customer service. don't bother
Review by Xiangyun5 months ago
Our Dirver was amazing, a really nice car and had loads of snacks!
Review by Minchi6 months ago
Very nice experience .Very good
Review by Silica Brockus11 months ago
Perfect driver !
Review by Varalika1 year ago
Very enjoyable drive to the airport. Excellent driver. Great car.
Review by Sandyah1 year ago
Excellent Sevice!!!! 5 Stars for being on time when we had a early flight at 6 am, picking us up a party of 6 , at 4:30 am . Driver was courteous and helpful!!! You can’t ask for more than that. I recommend them 100%.
Review by Geanella1 year ago
Very nice trip this morning. In time, safe drive with a very kind driver. I do recommend it!
Review by LeonaXox Dodea1 year ago
Driver on time, very nice person, helped with the luggage, and the tarift is attractive compared to other taxi services
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