On top of the amazing clothing quality, the customer service team was spot on. Answered quickly, helped completely, and were so lovely about some confusions I had. Love love love white fox
Review by Boomchak Riabina2 months ago
Cute clothes & I love Sarah's day but their website is one of THE WORST I have ever used. It is super slow and constantly switches back to the Australian site (instead of USD$ as I am from America). The few times I have tried to place orders the payment will not go through, it doesn't matter what card or payment method I use. Whitefox - you have lost my business, your cheap fast fashion is not worth all this trouble and frustration, and for the sake of your customers make a more efficient website!!
Review by Reisharnae2 months ago
Honestly amazing with how quick they responded. Got straight to the problem absolutely love this company!!! X
Review by Accientspoy2 months ago
DO NOT PURCHASE FROM THIS COMPANY!!!!
the customer service is horrible, you don't get responses to your emails, you don't get your store credit back when returning items over a week ago now, if you buy something on sale and it doesn't fit they make u pay full price to get a different size. worst company i have ever had to deal with and i now have to report them to the ACCC because it has gone out of hand now!
Review by MuthuSankaraNarayanan Abunaja2 months ago
Disgusting service they say they give store credits but don’t give them to the full
Amount! They steal money from you ! They do not reply to emails and I have also reported them to ACCC .. they need to be stopped from stealing money from people .. @ white fox ..how do you people sleep at night ? Disgusting horrible service. Do not purchase from them they are a scam
Review by Chandan Nago2 months ago
I purchased three pairs of neon bikinis this summer and haven't been able to wear them until recently.
I wore a neon pink bikini to the pool and the bottoms completely faded and turned purple.
Should I not be wearing the bikinis in the pool because there's a little bit of chlorine? Am I just suppose to lounge in these bikinis?
So disappointed because they actually fit really well and they were so cute.
Not sure if I'll be purchasing future bikinis from this shop.
Review by TERJer Lassovsky2 months ago
Great assistance when you have an issue. Highly recommend!! I was helped, easy and quick.
Review by LiviMum Cacdac2 months ago
This company is stupid. Paid $130 for a dress and came looking like something I got from a op shop. AND to top it off I paid it with after pay hasn’t even started my payments yet and they still are making me pay for it for stupid store credit. I bloody joke !! Now I have no choice to buy a stupid piece of clothing from there store. I’ll tell you now white fox I’ll be making everyone not buy from our company! And after I pay for something I don’t even want I’ll be never purchasing from you again and will be telling all my family and friends as well. Disgusting. I hope people read this. Take my advise DONT BUY FROM HERE
Review by Santiabogo Mungaray2 months ago
Wow — I wish I had discovered this site prior to purchasing my suit from Whitefox Boutique.
I received the 2 piece suit in the mail yesterday and was sad and annoyed to find that the blazer is missing it’s only button on the front. I contacted their customer service with photos and haven’t received a response. I even contacted them on Instagram where they told me to email instead... they sent me a damaged item and don’t even have the decency to respond to me. I am surely going to be disputing this charge with my credit card company as they’ve sent me a damaged item.
Review by Chanez3 months ago
Very poor customer service, took months for item to arrive, beware of a massive customs charge! Which they take no responsibility for! Had to pay 25% of the value of my item to collect from the post office.
Review by Auslaender Raippalinna3 months ago
This is the first time ever I’m writing a review and I’d like to tell you why I’m doing it. I saw a lot of amazing outfits from White Fox on social media and I immediately fell in love with their style. As I am from Austria I was afraid that shipping from the end of the world wouldn’t go well so I started looking for similar outfits in shops over here but wasn’t successful at all. So I re-read all the reviews here and started watching Try on hauls to figure out more experiences about them.
After one month of worrying and reading all these horribly negative comments I just gave it a go and ordered on Sunday. I received my package today on Wednesday, one day earlier as expected and everything fits perfectly. I couldn’t be happier, as it seems to me that I’m the only girl over here now who’s wearing these fabulous clothes. :)
A lot of people are complaining about customer fees which I don’t understand because these are clearance charges and import taxes depending on your country. I checked them before I ordered so I knew what I had to pay and calculated everything before I ordered.
I just want to say thanks to White Fox for the amazing clothes I got and will definitely order from then again. You’re doing an amazing job!
The reason why I am only giving 4 out of 5 is that I don’t know yet how long-lasting the clothes are and because I haven’t been in contact with their customer service.
Review by Perse3 months ago
I am not happy, I have spent $80 on Sarah Day leggings and I later found out that they won’t fit. I’m a size medium. I’ve sent emails and no response. I also just put a Return in and I didn’t get an email about it. I just want to be able to call them and see what’s happening with my order.
Review by MzShirlAnn3 months ago
If I could give no stars for the customer service I would. I am an average height girl who has never had an issue with the length of a dress or skirt EVER! I ordered two dresses that under no exaggeration do not cover my bum at all. White fox boutique are refusing to refund me only return for store credit. They also will not cover the shipping fee to return it as it is not a manufacturing issue. Now I understand this for a change of mind but this item is not fit for purpose. I will never use this company again
Review by Bafford3 months ago
Ordered the Sarahs Day White Fox Boutique collaboration as a pre-order on July 13th 2019, as of today- I am still waiting on my order! I emailed [email protected] and received no explanation, just an email stating that my order is on its way.
I will definitely never be ordering anything from this website ever again.
Review by Linhda Kabah3 months ago
Prompt, gave a legitimate reply not like other companies who send a standard, impersonal response. Sarah responded to me and she was so lovely!!
Review by Azli3 months ago
Terrible. The collab WFB X SARAHS DAY is at an almost 5 month dispatch. A chosen order of full length tights and jumpers, which by the time it actually is delivered will be peak summer in Australia. The pre order was an absolute joke. Taking consumers money, and then taking all the time in the world to deliver. This is a disappointing and poor business model and I’m sure The Retail Ombudsman would agree, consumers have been taken advantage.
Review by Marshe Fernndez3 months ago
Cheap chinese crap. Beware. Returns ship back to Australia and for credit only. Do yourself a favor and avoid. Not unlike luvyle.com
Review by Arceli Songkhunmas3 months ago
Updated: To Whitefox, if you actually read the review I posted, your response would have been different. People shouldn't have to go looking for this information, it should be located on your check out page in a disclaimer of some sort. THANKS for the rushed response.
Will never purchase anything from them again. I
have purchased items from plenty of retailers and have never in my life had to pay an extra customs fee. While, they do have this written on their website under customs, this should something that they disclose right before you pay. This may not be fraudulent, but it is absolutely unethical. I have no issue paying slightly more for something I like, but having to pay something that they do not even warn you about, as it is something you have to go and do research on after you receive the customs fee, lacks customer service and satisfaction. Warn people and you might not have so many dissatisfied customers.
Review by PepsiJamie3 months ago
Returns process is really easy and efficient, and their customer service team is great and very helpful. I have only dealt with Grace but she has been really kind whenever I have emailed a query through :)
Review by Nijkamplukas3 months ago
*This is a real review*. The first time i placed an order was in April 2019. I remember i spend around 600 CAD. As soon as i placed the order i searched for reviews about Whitefox and found myself here. The reviews here on this site literally made me cry and i was so anxious LOL. So i made sure i was in touch with the customer service and i followed up. I got my parcel in 5-6 working days as i live in Canada. I loved all the stuff i ordered except the swim wear as the sizes were a bit off for me so i returned those and was given store credit right away. So finally i used this store credit now for Black Friday sale and again the customer service was on point and my parcel would have gotten to me in 4 working days if DHL did not $#*! up. But anyhow i love this brand, the dresses are so cute and the swim wear is the best quality ever.
I honestly love White Fox Boutique! would order pretty frequently if it wasnt for the custom charges by Canadian side.
Review by AvaLeighSWalker4 months ago
Sarah was great at assisting me with fit and size and I can't wait to receive my purchases. She even scored me a 15% discount for my purchase so how amazing is that!!
Review by Hauserman4 months ago
"SALE" items aren't able to be exchanged or returned EVEN when a sale item is $95. Purchased a "stunning" looking white dress only to have it be weirdly fit and straps so thin they were almost tearing off so I contacted customer service only to be told "sorry, but sale items aren't able to be exchanged or returned" dumbest and most idiotic policy I've ever heard when a customer is paying for a $95 dress and the item is faulty or wrongly fit. F*** off "white fox".
Review by Etevaldo4 months ago
I ordered an XL Dress and would not go past my bottom. I asked a friend to try this on as she was laughing at me (she’s a size 8) and it fit her very well, tights and everything. Please explain why an XL would fit a size 8 girl tightly?? I’m so dissapointed as I had an event coming up and have just spent $90 on something that is not sized correctly what the?I always order online and this is the first time trying white fox !! NEVER AGAIN - please send me a refund obviously none of your clothes will fit me AT ALL!
Review by Lameka4 months ago
Terrible customer service! Quality is not like the pictures and is cheap! Overpriced. Go somewhere else, Iconic, Showpo anywhere else!
Review by BruisedIMG4 months ago
The WORST customer service EVER! I bought a white dress last week and received pretty fast. The dress (white) came with a make up stain and its size is not right. I am solid number 10 and bought a dress which fits my hips but the breast part would fit a number 6 maybe. Its not proportional. they made a dress half number 6 and half number 10. I contacted the customer service and the attendant advised to send an email. I sent an email 5 days ago and still didnt hear anything from them. I couldn't find on their website where to review.