This company is awful. Called them out to fix a freezer and they charged me close to $1000 and it did not work. They fixed it three times (and charged each time they came out) and my product was ruined. Ended up having to threaten to sue them to get there insurance company information. Called out another company and the repair guy said that everything Whaley did was wrong and a waste of money He said the condenser was toast and could not hold a charge. He recommended trashing the freezer and did not charge me for a service call. Whaley stopped taking our calls.
Review by Cheryllinne8 months ago
Excellent service, recommended to all.
Review by LauraG Impatient2 years ago
We recently received service from Frankie Bullington and he did an outstanding job. He provided excellent customer service, ensuring that all our questions and concerns were taken care of and also going out his way to make sure that we were up and running in excellent time.
- Daniel and Alanna
Review by Kolodzey Touchton2 years ago
I needed a $10 part. I used the online chat to find the shipping and handling cost, since I couldn't get the info without submitting the order. I was told to go to UPS for the shipping estimate. It was $13. My invoice included $30 for shipping. Ridiculous!
UPDATE - A company representative followed up, and credited the difference in shipping and handling. Their follow-up is appreciated.
Review by Dimuth2 years ago
They get the job done right the first time. They explain everything that had to be done as well as cost. They are always my first and only call for equipment repair.
Review by TropicalWorld2 years ago
The parts department representative was very helpful and courteous. I needed a special part and he did the research to locate it.
Review by Livny2 years ago
Your customer service is lacking. You purchased a really good company in CKE and the service that I was used to with CKE is not provided by the current company. I wish the change had never been made. You've lost my business for all future parts purchases.
Review by Todesc Gurpinar2 years ago
Expert at equipment repair. Recommends ypu to all of my vendor associates.
Review by Suley2 years ago
Helpful and prompt shipping for parts
Review by Mr Samuels Ardrossan2 years ago
As a business owner, having downtime is not good! Whaley makes sure things get done and the right way. Pricing is much higher than the average but it beats paying someone doing half of the job for half of the price. I only use Whaley because I know it gets done correctly. Also, Gina is my favorite.
Review by DMarsh2 years ago
I want to thank Brian for fast and professional service on our oven. It had us in a bind when it was not working and Brian saved the day.
Review by Leany2 years ago
I have been at cape fear now for about 7 years and throughout this time I have called about Whaley food service to repair different units in out dietary department or I may have had to order some parts and Whaley has always been very good in service and very professional. I would not hesitate to call on Whaley again . I would like to say thanks for always being there for us.
Review by Familie Vâlcu2 years ago
They always have what I'm looking for. They are very helpful and ship quickly.
Review by Cooper Ziun2 years ago
Grant and the other Whaley techs from Chattanooga have been outstanding. They are always responsive, honest, and keep us up and going.
Review by Ceata2 years ago
Being working with them for so many years and always found the best
Review by Provably Madelene2 years ago
The parts team does an excellent job for us.
Review by Gceurvorst Frankston2 years ago
I have been working with Whaley for over 15 years. they have great customer service and very dedicated technicians. I would recommend them to anyone.
Review by Mathone2 years ago
Always a pleasure to do business with them
Review by Hatchlings Rifflart2 years ago
Charged to much and did not fully honor warranty
Review by Minimorag2 years ago
Service over the past 20 months has been the best from and support services we have received.
Review by Keeshiaxxi2 years ago
Whaley's friendly staff is very helpful and they have always had parts I needed in stock. When you have a piece of equipment down you need parts fast and Whaley's makes it happen.
Review by CustomerBushby2 years ago
Good from start to receiving ordered item.
Review by Icelle2 years ago
Cyrus was prompt and courteous while troubleshooting the reach in cooler. diagnosed the problem and returned 2 days later installed new part and checked operation of equipment. Cyrus then this past Wednesday to finalize a new Avenger dish washing machine and perform a factory check and performance procedure. Cyrus shows his competence and knowledge. Very good tech.
Review by Jinti Warre2 years ago
Excellent customer service and technical support
Review by AhivaS2 years ago
I have been in the HVAC/R and cooking equipment business for 15 years. 12 of these years, I have called Whaley first every time for every part I need to order. I appreciate their prompt response, accurate and fair pricing, incredible shipping times, and the knowlege of the very quality and friendly staff. I highly recommend building a relationship with this company.