They are scammers....I deposited btc there but still they didn't enable the btc withdrawal.
Review by FinnishBuyer Herpin1 year ago
I am only giving 1 star as i am unable to give 0 stars
ticket no 41125
I requested to remove my 2fa on my account, i got a message saying that I would be able to log in within 2 weeks as a security measure. I attempted to log in and i got a message saying to contact support.
I contacted support and and they started asking for ridiculous things for "security" reasons.
I gave them what they wanted:
screenshots on the account log in page
screenshots of my transactions
screenshots of withdrawls
screenshots of trading
i gave them all of this from the email that my account is registered to, i also gave them all my id docs 3 months prior to this to verify me which they didnt bother doing.
they then requested a screenshot of deposits which i do not remember making cus as everyone knows they transferred the balances from btce to wex. they kept closing tickets and refusing to respond.
they finally responded after i sent 20 new tickets of support again asking for deposits screenshot.
so last September i transferred some ether from wex to my blockchain wallet, so last night i transferred some ether from that same BC wallet to the same ether address id that is my wex wallet for ether. absolute proof again that this is my account, what did they do, they started ignoring me again cus they had nothing else to ask for.
I know of no exchange that requests such a stupid amount of stuff to pass security, if i am emailing from my registered email and can give all proof of transactions that should be enough.
these guys are refusing to accept verification documents on the offchance that people will get locked out of their accounts so they can pull this scam. search for them on reddit on and bitcoin forum and you will see what they are upto.
there seems to only be 6 people who work for customer support who are:
these people will not help you, they will just have you chase your own tail for weeks because they do not want to give you your own money.
my money is in wex tokens and i want it back.
i will update this review if they bother to help me out.
they are 1 of 2 things, scammers or they have crap customer support.
Review by Torzzzz1 year ago
Still waiting for my account to be reopen after 14 days
Review by Mr Sall1 year ago
They have stolen 13'000 Euro of my fiat funds.
They ignore any kind of request.
The last answer they gave me was basically, that they do not care.
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