Board member of this hellish company Signe Kalnina:+371 2 7367111
You are all welcome
Review by Leyghanne Wattsbradford2 months ago
Unfortunately one of the worst experiences i‘ve ever had during my time in Europe.
Weststein just block your card, trap your money, then never reply to you and pro financial keep stalling you forever.
After three months of unsuccessful tries of contact with weststein i contacted pro financial services ltd, which is the root company, but i had an awful experience with them too .
Whenever i write them something i do hve to wait two or more days just to have an answer that asks me to verify who i am , even if the email is just a reply for requested data.They give you the feeling that they are just stalling you and seek execuses to keep the card locked with the money in it .
I do advise everyone to not do the same mistake as i did, i kept waiting with the hope that they will unlock the card or transfer the funds to my personal account, and here we are four months after closing my card and still nothing happened.
If you ever get your card locked just save yourself the time and report them to the online fraud protection and file a case against pro financial services in the court. That‘s the right thing to do
Review by Grith3 months ago
This company is in liquidation. Do not sign up or transfer money to them. They are owned by a company called Prepaid Financial Services Limited. Reg. No. 06337638.
If you have funds with them, you should report them to the Financial conduct authority in the UK.
Review by Winchman3 months ago
Be carreful they stolen my money
Review by Ryanna3 months ago
WESTSTEIN 2019 SCAM!!!
GUYz BE CAREFUL!
Chuck from rome
Review by Sudeshgsawant Ronec4 months ago
They blocked my account first and asked to provide proof of funds. Got my account online again in a week. Now my wife's account is blocked for a month -- as it is written in the automatic email "random transaction check". Nobody answers calls to Customer Support, nobody is answering the emails. If you wanna get some response you have to contact the Prepaid Financial Services. Btw, Weststein card has almost 200000 euro tax debt in Latvia so I guess this company won't last for long.
Review by Giusrppe4 months ago
contact the prepaid financial service ltd, the weststein company is in a state of insolvency, has a debt of around 180,000 euros of unpaid taxes,
Review by Koumantou Kombou4 months ago
I still no have information regarding my withhold of founds in my Westein account. Now its 10 th of April 2019 and very soon will be one month from I don't have access to my founds. I sent all requested doc and info! Is it somebody who can explain whats going on? Its start to become suspicious!
Here comes Latvian economical crimes office contact details phone +37167208663 email: enap at vp.gov.lv
Review by Arcayn4 months ago
Haw a kan si my account
Review by Vinum4 months ago
The card was functional during 2 months. I received 400€ from my family because I am a student and I needed that money to pay the house rent and food and the never made out to the account.
They suspended my card with unreasonable excuses and I tried to solve the situation a lot of times and their answer was always inconclusive (NOW THEY DON'T EVEN ANSWER). They asked for more information that I gave and they kept asking for more and more and more.Don't create a card, they are going to steal you just like they did to a lot of us, as you see in the reviews.
Review by Tenayah5 months ago
To all those who have run out of money, can file a complaint against these "Weststeincard"
You can make the free complaint by email.
I already submitted my complaint.
Let's stop these crooks who want to take our money.
Review by Eneta Tolworthy5 months ago
Scammers, only what they do is reply with customer service as an act and when you deposit, they freeze the account to deposit only, and never react to any email or phonecall again. DO NOT GET A CARD FROM THIS SCAM COMPANY OR WHATEVER THEY ARE
Review by Myyn5 months ago
Used Weststein for personal business, account frozen to make sure I am behind the incoming funds. Provided necessary documents, no answer for 3 weeks. Right now 3800 EUR frozen. If anybody interested in law suit or any action towards fund recovery, please contact me.
Review by Chrihawk6 months ago
How to get back my frozen money to this account?
Review by Summerly Agritharakis6 months ago
My Weststein card was suspended 3 weeks ago on monday morning and they asked for documents.
They asked documents like source of funds, why did I withdraw big amounts from ATM and so on.
Normal banks do not ask too many questions, but Weststein does ask too many questions!
I provided all documents but they did not respond quickly. I also sent same documents to Prepaid financial card verification team,
But the biggest problem is that before the card was suspended on sunday evening I sent 550 euros to my card and that money did not arrive on my card on monday moring and it was not sent back to my bank account. I did receive my money back today from Prepaid financial services financial team!
This took 3 weeks to get resolved for me.
Thanks for Prepaid financial services verification team for resolving my problem.
But I still do not like this bad experience and I still do not like this thing that they held my money for 3 weeks!
So I do not recommend Weststein card for anyone!
There was only 1 response from Weststein e-mail for me and after that only Prepaid financial services verification team responded to my e-mails.
Review by Dulguun Gjocera7 months ago
They will steal your money
They will ask for documents , after uploading the docs , they ask for 5 more . Just to keep money
Use Revolut - these are scammers
Review by Vindan7 months ago
If I had not read the negative reviews, I would have activated and loaded the WestStein card with real money. So I will have saved a bit of money and anger. I received my card, uploaded the documents required for the upgrade but nothing works, and I have been trying to contact them without success for a few days but nobody answers and these are bad signals! Bye-bye Weststein, you have stolen a few coins for the card but you won't go very far this way. Your place is in jail.
Review by Miltonmondol7 months ago
Was using Weststein, my card was activated. All documents was provided, but just before Christmas my funds was frozen without any notice before. Only when i send them email they told me that my account is temporary frozen cause of some kind of review office (not sure if it excists) has to do some kind of check of my transactions. Cant provide by which law they can do it. Only that it has something written in Terms and Conditions. I see many people are in the same situation. Did anyone get their money back at all?
Review by Chriysoula Gibran8 months ago
Stay away from these scammers
they blocked my account withtout any reason (i'm verified) and they stole my money & refuse to answer me or to give it back to me
for your security & protection of your money , don't use WestStein
they are scammers and they offer terrible support
Review by Leybab Ksobiak8 months ago
ATTENTION THEY ARE THIEVES, SCAMMERS
They blocked my account for no reason, I sent all the documents they requested for verification, but the account is always blocked.
They scammed me 22000 euros !!!
I'm making various complaints with my lawyer:
- In these days we will write to Mastercard
- To the police in Italy, in Riga and in London
- To the European central bank
- And many others
If they cheated me the money will be very bad for them because we're going to look for them with the right people
In the coming days my friends from Russia will come to your offices to understand a few things, they will surely find you at the office or at home, ............. and if they don't find you they will find some of your family.
Review by NPo Eisenstat8 months ago
STOP this BIG SCAMM!!! They freezed out my money for no reason. For first, they asked me to send documents. The documents needs to confirm from where and for what i received money. I sended all confirmations. After that i am waiting one month and now answeres. When I said I would go to the police, they answered, and told me nothing, just need to wait, but how long or untill what time they didn't tell me. Until now now one pic up phone, and no more answer to my email address. I calling everyday, everyday i am sending messages. Just silent. In my account 2500 euro and i thing they will not return my money.
Maybe some one can to give me some advice, what Latvian police departament can to help with this case? Or maybe you have Latvian police phone number?
I thing,there is Europe Union and somehow all money should be insured, just need to know where we can to call.
Sorry for my english.
Review by Drummond8 months ago
They STOLE my MONEY! Be careful don't be confident whit them!
Review by Carpdogg8 months ago
BE CAREFULL, WESTSTEIN BLOCK ALL ACCOUNTS OF PEOPLE AND DON'T GIVE BACK THE MONEY, DON'T OPEN ANY ACCOUNT READ THE FEEDBACK ONLINE, THIS COMPANY IS SCAMMER AND FRAUDER
Review by Cuddless8 months ago
Scammers! Get some income to my account, they froze it, not give back my money already 3 motnths. asked for some docs, all provided, but now support not responding.
Phone support does not known what to say- just answering phones and say "we will pas information to some departament"
so if u dond want to have agenda- go arround this wallet! terible terible expierence and is not finished.
any one has simular problems? plsease write me, i live not far away from riga, and we can make masive apeal for police and other authorities.
togethar we will win against them, cos they steeling our money.
Review by Assessor8 months ago
Since the new upgrade of the site my card is unusable but still paying 1 euro a month, and I have been informed by e-mail that prices are going up, I am officially unemployed now, and cannot even touch the tiny bit I have on my card. I tried and was of course charged 0.50 cents, but the money was on the card. The card does not work, and yes I was fully verified and yes there is a small amount on my card, which I desperately need right now. It is a good thing I took some survival skills lessons as to which weeds are edible.
I know you guys are having problems, so what's really up with the site? Was Harvey Weststein the founder of this company as well?
And are you trying to get it back on it's feet?