I bought a bomber jacket size XXL. Then when I looked at the receipt in my email the size was XS. I looked up every way to find out how to change size I emailed searched in google west nineties customer service number nothing.
Review by Orli Pruen7 months ago
DONT BUY FROM THIS COMPANY. its a complete scam, I got ripped of for 350 SEK. Their customer service is utterly useless, gives you no help at all. This types of website cause massive disturbances online and make customers trust less on new clothing websites. This type of Sh#t needs to be put down like a racing horse breaking every bone of its useless leg.
Review by Quiz7 months ago
I love their stuff, got it super fast!!!
Review by Delila8 months ago
Don't buy from these robber, I order a jacket from them one year ago and nothing is arrived. NO NO NO
Review by Sundie9 months ago
Completely unacceptable experience: I ordered a T-shirt one year ago and I never received it. Moreover, I wrote many e-mails to the customer service and I didn't receive any answer.
Review by Roald10 months ago
SCAMMM SCAMMMM..HAS BEEN 1 YEAR...i placed a order for north face map jacket..160.00 withdrawn from bank AND NOTHINGGG!!!!
Any good reviews are bogus!!
Review by Iffany10 months ago
This is the second review I'm writing of West nineties;
I want to underline that this site is scam, I have written them many emails asking why I have never received my order, the only answer I received is that my order was unshippable because I have been classed as an high risk customer ( but they didn't explain why). They promised that I would have been refunded, but this has never happened.
So this is to explain that West nineties is a fake site and you should never buy from them.
Review by Cheb Codalli1 year ago
I didnt get an email confirmation, however the funds were taken from my account immediately. However, as excited and hopeful to get the Red Pilot Jacket.. 3 months later, maybe 2.5months.. I got an email saying my order had shipped. Which was convenient, but the time awaiting these items, is ridiculous. By the time I got the jacket, my eyes were set on the other autumn colored coats.
Review by Jokni Montanez1 year ago
Sold me fake products when they used to sell "genuine" brands. Wouldn't trust them. It's all cheap Chinese clothing.
Review by Tysheena1 year ago
Bought a NASA hoodie for 60 bucks. They seemed to be nice, but they tricked me. I checked the website a day later because i wanted to know when i was gonna get my hoodie. And suddenly there was a warning popping up, the message said, "Hi, Westnineties.com is not a website please return to your browser (click here), and they had blocked me out of the website and scammed me for 50 easy bucks.
I'm just thinking of how many people that gets scammed. 50$ times 500 people is 25000$ a day. I hope you guys read this advice before you buy anything and get scammed. I would recommend, trustpilot.com It has saved me many 100 bills. Thanks for the attention
Review by Marzieh1 year ago
I’ve been waiting on an order for close to 3 months, and have yet to receive a response from the customer service email. This is unacceptable. I work in customer service, and know that things aren’t always running smoothly, but any sort of contact would be appreciated and I have heard nothing.
Will be my first and last time shopping with y’all. Please, refund my money.
Review by Biidaw Henricson1 year ago
Scam site. Ordered and paid for a jacket I never received
Review by Wylita Boussard1 year ago
DO NOT BUY from this company. We are in June 2018, and I purchased 2 separate items from them in November 2017,(which was supposed to be for my son for Christmas) and I have YET to receive the items/refunds/nor any corresponding communication after my NUMEROUS attempts to find out WTH is going on!!!
I stumbled upon this trustpilot site and I am so excited to share the pathetic, disgusting and disappointing experience I had with WestNineties!! Also, as I was reading other reviews on TrustPilot, in regards to their bad experiences with west nineties, I noticed that WestNineties had a response to every bad review. All of these responses, in my opinion, are HorseSh**!!!, because every bad review sounds extremely familiar to me.
If you value your money, I recommend you don’t buy anything from WestNineties!!
Review by Meyana Schoedl1 year ago
I saw the reviews and decided to check out their published email address for services. The reviewers who stated it didn't work are correct. See partial extract below - as trustpilot site will not let you post an email address or anything with symbols in, I have had to change the extract by adding spaces into email address and taking out any symbols etc. Back slashes, semi colons, colons, brackets replaced by full stops
Sorry, we were unable to deliver your message to the following address.
.service at westnineties . com.
550. No Such User Here
I have sent a referral to compliance at Trust Pilot for them to investigate this provider.
To be transparent I started this investigation as my young adult son had issues with this site and due to the - long delivery schedule - by the time he had the bank investigate his claim it was past their deadlines....so beware.
Review by Keightlyn1 year ago
Great customer service!!! Got a email within hours!!!
Review by Arabelis1 year ago
After my first experience with West Nineties I felt pretty satisfied. However, this secod time around was even better. I had a conffusion with the sizing on my recent order but the customer service department helped me a lot and they even gave me tips for future orders on different items. I have to say I really apreciate it when companies take themselves serious enough to mantain their growth and to enhace the customer experience without making it all too complicate or lying to the costumer. Once again, great delivery time -and thank you for the quality of your packing, it is a plus that many sellers often forget to take care of. PLEASE KEEP ROCKING!
Review by Ernesto1 year ago
I ordered off this website about a year ago. Like many others, I never received my items. However, after seeing the company under new management, I decided to rectify the situation one more time.
To their credit, the new management replied to me very quickly and refunded my order and were very apologetic.
I am still wary of this company (hence 4 stars instead of 5), but willing to give them a second chance in the future. I will update again should I choose to purchase anything from them going forward.
All in all though, a good experience from the new management.
Review by Haivyn1 year ago
Honestly the worst experience I’ve had in the realm of online shopping. After originally placing an order late december I finally got a reponse in late april, basically 4 months after order, remember that this fraudulent site will ship it to you within 90 days( I don’t think so).
Before their lazy customer service got back to, I had emailed 4 times to the non existent email they have posted, never getting a reply. While customer service has taked to me recently, I found out today that I wouldn’t be receiving my order, much against my wishes verbally told to them and to my dismay. They offered a partial refund for my inconveniences, which hasn’t been received. I don’t want a credit to your website, I would rather just have had my clothes, but I guess not understanding a customers preference or situation comes naturally to a team like this. DONT LET THE LOW PRICES TRICK YOU, YOU WON’T GET WHAT YOU HAVE PAID FOR AND YOU WONT GET A RESPONSE. I would be stupid to shop here again.
One might be displeased if after a 4 month order finally gets attention it deserves, it had to wait an additional 10 days. Althought we will have to see whether your refund does come to fruition, I never wanted my order cancled, doing so without customer input is clearly the only way the company seems to deal with issues they can’t sweeten with “credits”. I would like a response to why my order was canceled with my consent. I imagine you have a vague and lacklustre answer.
Review by Darb1 year ago
They do ship my items.
Had to admit that I was worried after the purchase. It seems like there are people who did not receive their item after purchasing. But I received the package faster than expected, well wrap and the dress was good. My gf loves it and what to say, I am a happy man.
Review by Herdmaster1 year ago
SCAM, just reported them to my bank and about to hand over their info to the police, they owe me £104. DO NOT PUIRCHASE FROM HERE. all 5 star reviews are FAKE.
Review by Nottwright Vidman1 year ago
Ordered 5 items from West Nineties but one of them did not fit so contacted WN. Received a response within hours and they were able to arrange an exchange in size. The agent was polite and efficient. Have to say, when I came to post my review, I was shocked to see the previous review as my experience with WN has been nothing but awesome and I've been ordering items for the last 6 months.
Review by Antonia1 year ago
Brilliant, never thought I'd find happiness after I lost solo but this site has given me a reason to once again enjoy my pint!
Review by Jhlian1 year ago
I placed my order in May and received it 10 days later. I cannot complain as the shipping was free and the product was amazing for what I paid. No complaints or issues here!
Review by Pheebs1 year ago
This company is amazing and is very trustworthy. It has a collection of different items to choose from as well as very good prices. As well as good shipping times which other companies may not have. I'm glad to have purchased with West Nineties and will continue to do so. To this day I still have not found out about a company better than West Nineties. The biggest ratings to this company :)
Review by Taxiapp Mousiadis1 year ago
Super fast delivery and great customer care. Placed an order for a Bumbybreast Harajuku hoodie and Luxe Off Rose T-shirt. Estimated delivery was scheduled at 14 days but received it a day earlier. The whole process was also seamless as the customer care representative went above and beyond to make sure I was satisfied. I will be making more orders soon. I absolutely love my experience! Keep up with the good work guys! Highly recommed