I ordered two seperate orders and two weeks later they have notl been delivered. When I emailed them I was told the order was held up five days because their system believed the orders were fraudulent However, both PayPal and the backing credit card had been billed on the very day order was placed.
Two emails to the business had me assuming responsibility for this and all 5hey could do for me was offer me a refund if I shipped the items back when they finally arrived.
Their prices are on the high side and their shipping and handling is a joke. I just hope I receive everything I ordered and nothing damaged, so I can be done with these folks and find another busin
Review by Mopsey1 year ago
Absolutely terrible customer service. I placed an order through Amazon and after almost a month I received a wrong order. When I filed a return request, the representative insisted that I received the correct order, which was a blatant lie. Now I am trying to reach them but no one is picking up their phone and the representative has not replied to my email after 2 days. One of the worst examples of customer service I have ever encountered.
Review by SueH1 year ago
I only recently moved to the area and learned that West Coast Shaving has a brick and mortar store nearby. I have shopped with them online for a couple of years and have never been disappointed. The merchandise and customer service are always top notch.
Review by ChuckyTM1 year ago
still haven't received my product after 17 days... Despite 2 different times of me contacting west coast shaving, the two tracking numbers for my two orders still aren't working (the two tracking codes they sent were wrong). They can't tell me where my stuff is...
update. It's been 22 days since my initial order placed on september 20th. Still no sign of my product or any assistance from west coast shaving. I've been trying to contact them but till now, no prevail. This is absolutely unacceptable customer / delivery service.
Review by Maikl1 year ago
Notice there is no review option on there facebook? It is because this company has horrible customer service and you will be lucky if you actually receive your order.Buyer beware shopping here will be the worst mistake you make this year!
Review by Spraytek Derrow2 years ago
My privacy may have been breached due to fraudsters taking advantage of the Spark Pay system used by West Coast Shaving. This is unacceptable.
No apology or acknowledgement came from West Coast.
I received a letter in the mail from, Capital One Spark Business informing me that my personal information, address, phone number, card number, expiration date CVV, banking information may have been accessed.
This is serious business, that West Coast should acknowledge and apologize to their loyal customers.
I have been a customer for about 10 years. Right now, I will hold off on online purchases with them.
Review by Janiesa2 years ago
Ordered Shaving Brush. After I opened the box, realized it is too big to use with shaving soap so I contacted support to return and get the right one. Even though website stated that 365 days return policy (Baloney) because I opened the box, I was told to read the return policy and so it can not be returned. This is the first time I went out of my usual Nordstorm and other high end retailers route and paid the price. I will never buy again.
Review by Maritn3 years ago
Read many great reviews on WCS. Obviously, these respondents had no issues with their order.
The products and pricing are fair, however, customer service is poor. I ordered a razor from their midnight collection(black) and received SS/chrome instead. Problem was, I also purchased a black badger brush, black stand and black shaving mug. There was also a price difference, in their favor. First contact, Christina, expressed regrets, then proceeded to offer to replace THE CHROME HEAD, and if I was interested, I COULD PURCHASE A DIFFERENT HANDLE!
I explained that did not correct THEIR MISTAKE, and that I would be returning the entire order for a full refund(I spent over $200.00). Kevin replied "no problem...........feel free to have your order shipped back to our office".
Not often have I experienced a company that makes ZERO effort to keep a paid customer, especially when the error was theirs!
I will be returning entire order, eat the return shipping cost, and NEVER do business with WCS again.
Hopefully, if anyone purchases something online from this company, you receive the correct items with no problems. If there is an issue, you will get no satisfaction, hence, customer service? NOT
Review by Perjan3 years ago
Free shipping with fendrihan is $50 minimum order, west coast is $80
Fendrihan has a much better selection and informative descriptions, no cheekiness.
Fendrihan has a 365 day return policy, west is a month
What do you expect from an Amazon affiliate?
Review by Atang Khichabia4 years ago
Website was easy to use, pricing was good, and shipping was fast!
Review by Minero4 years ago
I have good experience with this website. easy to use and navigation is easy to understand.
Review by Eghosa4 years ago
I ordered for my dad some shaving equipment he needed. It came super fast and he said the quality was amazing. He has it still and has been months.
Review by DonovanLee4 years ago
Since I discovered this website I will not buy anywhere else stuff for shaving. They are great and amazing products.
Review by CrazyDCGirl Creton4 years ago
Thank you for a great product! I used to use all those over priced multi -blade razors that never really did the right job. So I drew back to the good old double edge razor (still currently used by your pro-barbershops).
Now I get the perfect shave just like I did in my military years and couldn't be happer. Now instead of spending $468 per year on the multi-blade, I now spend at the most about $40.00 per year to do an even better job with the double edge.
Thanks West Coast Shaving, Myron
Review by Cheechs Derrow4 years ago
Thank you for a nice idea and product. Ypur blades and creams are absolutely suitable for me. Always read your reviews of products.
Review by Jonalys Merchants4 years ago
I was in need of razor blades and trying to find somewhere to buy feather brand blades. Most places on amazon were shipping from Thailand and I was worried about delivery time on a product from there. I then looked for a company in the US that did online orders for razor blades. I stumbled upon some good reviews for West Coast Shave and decided I would check there. They had a good website that was easy to navigate and had the product I wanted. I placed my order and had my razor blades on my doorstep sooner than I had expected.
Review by Muzamuddin Weisenbeck4 years ago
Still optimistic things will improve until my complete satisfaction. I viewed the video on youtube hopefully practice enhance shvae
Review by Josian Chmelka4 years ago
With very easy to maneuver pages, browsing is simple and to the point. The products are also well labeled and described-no hidden, unexpected, or unpleasant, surprised. Extremely reliable and compliant with customer questions
Review by KLeroy4 years ago
The shipping seems really expensive. My blades (5 in a pack) come in a very thin package and cost $2.75 per pack. The shipping cost is $3.55! The pack of blades is so thin and light, there is no way that shipping costs that much. If an adjustment isn't made, I will be purchasing my blades elsewhere.
Review by Lakhvear Geraghty4 years ago
If you're used to using those cheap disposable razors go to west coast shaving now and never look back. West Coast shaving is a sanctuary for shaving. I switched over to a safety razor a while back and i'll never go back to disposables. They have so many different styles and price ranges you can find a product to fit your lifestyle and budget no matter what they are. And the cost savings of double edge blades, it's almost stupid not to buy a safety razor from them. West Coast Shaving will change your life and your perspective on what shaving is supposed to be.
Review by Devour4 years ago
I love this site! Everything I'm looking for is neatly categorized and easily accessible through their website. They have great selection from all major and minor brands. The ordering and shipping process was just as easy and streamline as the site itself. I paid for two-day delivery on and my package arrived on time. West Coast Shave does it right.
Review by Dassau4 years ago
Polite and prompt professional service with style. There are many great online places, this is one of the better ones. Forget overpriced 'The Art Of Shaving' corporate chain. Support your independent business owner and harder to find products that usually are superior. I did request they start stocking 'Dr. Bronners Magic (Certified Fair Trade) Organic Shaving Gel', a fellow Californian business that's been around for decades (lathers great with a shaving brush). Super place! Got a shaving brush and cup from them and 100% satisfied. I'll need more blades soon.
Review by Shavana4 years ago
There is something very relaxing about an old-fashioned barber shop shave. You follow the multi-step process in a calm and deliberate manner, from facial scrub, pre-shave oil to lathering up, and shaving and trimming. Then a cold rinse and the exhilarating experience of the alum block. Finally, a smooth after shave balm, finishing off with your favorite cologne. (Yardley English Lavender for me). Start your day refreshed, awake, calm and confident. Those who fly out of bed, and do everything at a dead run are usually behind the power curve all day.
West Coast Shaving is the place to start getting back in control of your life in the earliest hours of the day. They've got everything you need.
Review by Footman4 years ago
I love this site they have some really great products and at great prices. Shopping and purchasing items is very easy and clear. I had great communication from them both when they receive the order and when they ship the order. Overall I highly recommend them.
My only problems were that since I qualified for free shipping I was not able to choose the method of shipping and was not indicated to me what method of shipping was being used either. This is important to me because not all companies will deliver to my house. The company that was used, turned out to be USPS. They delivered my package to the wrong place and it is only because my neighbor was honest that I got the products. As USPS would not answer their phone and talk to me about this problem even after many many attempts. This is of course in no way West Coast Shaving's fault. But I thought it was worth a mention so that they could be made aware of the issue.
Review by LuckieF4 years ago
My son sent me links to some items he requested for Christmas. He made my ordering very easy. Shipping was free and the items were packaged well and delivered within just a few days. I will be ordering again!