Love the product options, but shipping - particularly order processing time - is long, and the multi-step return procedure is cumbersome and time-intensive. Would love to support a Western Canadian company but generally prefer to purchase from companies that provide a better customer experience.
Review by Socamaria4 weeks ago
Great customer service every time.
Review by Catsax1 month ago
Love WCK. They choose to carry the best products, which makes shopping easier for me. One-stop for everything. They are definitely Quality rather than quantity! Thanks for always taking your customer service so seriously as well, it’s an important part of the experience.
Review by Bafford Audly1 month ago
They truly have the best knowledge and selection. I love going to west coast for my babies’ needs
Review by Rhembo1 month ago
The products at west coast kids are great. Unfortunately, the staff are not great. I’ve shopped at the Vancouver location many times and have never been able to get a clear answer from the staff or the help I’ve required. It’s a shame as the store is beautiful and offers quality products.
Review by Errica1 month ago
West Coast Kids has a great selection of quality products, fast shipping and excellent costumer service!
Review by Rhoan Niya1 month ago
Tidy and bright store. Fully stocked. Always several girls able to help you find things
Review by Elrey Chahdi1 month ago
Great store but return policy not up to
Competition ie you have to pay for returns while other store its free for same items
Review by Graece2 months ago
I love Westcoast Kids! It’s my favourite and first choice for all things kid-related.
Review by DAKiller Katsoris2 months ago
Stores are always clean, and well maintained. Everything in the store is so beautiful and the sales associates are very helpful for the most part.
Review by Xillin2 months ago
I have shopped with west coast kids so much but their customer services, item availability and return policy drives me nuts. I don’t think it’s fair to their clients to not give them more flexibility. We are shopping for kids, kids are unpredictable, sometimes sizes doesn’t fits and many other reasons. I probably will stop spending my money with this store. I’m very disappointed
Review by Translucent3 months ago
What I do love about WCK is that the product offering is unique and high quality items. The customer service department is also very responsive. What I do not like is that it takes far too long for the goods to get picked/packed at the warehouse, delaying the whole shipment. As an example, an order that was placed on Aug. 29th still hasn’t been received and it’s Sept. 8th. It took over 5 business days to confirm that the goods are shipped which is far behind other competitor stores.
Review by JeoSPN Kropar3 months ago
West Coast Kids has amazing products - I absolutely love the quality that they carry. But the customer service is HORRIBLE.
In store I’ve been ignored while heavily pregnant - spent at minimum 30 minutes waiting for an employee to ask a question. I was repeatedly told by people on the floor that they would get someone to help me but never did.
On the phone, the sales person was rude when all I wanted was to ask a question about a sale before driving over an hour to get to a store.
Review by Dashe Derrow4 months ago
Great products and customer service!
Review by Tyreese Wabissa4 months ago
When paying for extra fast shipping to have it for vacation and it says invoicing for 3 days and you product does not arrive on time. But will regular shipping the next time it comes faster then paying extra to have it in 1-3 days
Review by Icetrak4 months ago
West coast kids in Calgary is OK.The staff is hit and miss. The store benefits from being almost the only baby store in Calgary, if they had any real competition they might have to really focus on customer service.
Review by Liro4 months ago
I’m so sad because I really want to be able to give friends the good review, however after spending over $10,000 at this store, I’ve realized the customer service is quite poor. Whether it’s clothing that has been defective, toys that I received in the mail that were broken when they arrived, dressers that have drawers that don’t close properly from day 1 and deliveries handled by 3rd company parties gone horribly wrong I’ve never had a good experience with customer service and for that reason sadly I only buy things here I need quickly and can’t get elsewhere (as I can drive to the store) or to use gift cards. The staff are so friendly and so badly want to help you buy stuff, but they just don’t back it with quality customer service. :( so sad.
Review by Birgitte Arruñada4 months ago
Generally pretty good but not the best return policy, especially for unopened items off of a registry.
West Coast Kids is rated 4.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about westcoastkids.ca.