We hired Westchase Roofing Services to replaced our roof. Ron, the salesman, was professional, kind and knowledgeable. We decided that even thought they were the most expensive the 40 year transferable warranty that was included and backed by Owens Corning and the fact that it covered any wood that needed to be replaced sold us. The crew, which was hard working and friendly ripped off and replaced the roof in one day without incident. Shortly after we started noticing issues with the cooling of our home. Knowing that the condenser and air handler had been replaced 2 years prior we thought it was more than likely leaky or old duct work so we hired a company, rip out the redesign and replace all of the duct work, but unfortunately that still didn't fix the issue. We installed a digital thermometer in the attic and noticed that the attic was excessively hot. After doing research, we decided to replace the soffits thinking that it could be the ventilation of the attic. After doing several other things the only thing left was the roof. We decided to reach out to Westchase and they sent a guy out that looked in the attic for 2 minutes and said Ron would be in contact. When Ron called he stated that there were no issues with the ridge vents and recommended that we have a solar attic fan installed. We did some research and found that according to the Owens Corning website an attic fan would not be needed as long as there was an adequate amount of soffit and ridge vent for the square footage. With this information we decided to hire an impartial inspector to take a look. Upon the conclusion of the inspection, we found 2 major issues the first one being there was a baseball size hole in the roof decking that was covered up instead of replacing the wood as the contract stated and the other issue was that there was little to none of the hot air was able to escape at the ridge vent. With this new information we again contacted Ron and he and the owner Oz Taysun came out within a few days. When we showed them the hole they were speechless and said there was no excuse for this, but they would have it fixed. As Ron sat in my living room telling us how a ridge vent works and when we asked him if he was saying that there is no way the ridge vent could have been installed improperly he laughed and condescendingly said, "if it was installed upside down." Oz knew we were upset by this and asked if he could go into the attic and take a look. When he came down from the attic, he stated that the ridge vent opening was cut improperly and therefor was not allowing very much hot air from the attic to escape. Ron immediately started back pedaling and didn't know what to say just nervously laughed at everything. Afraid of another sub par job we didn't want them to do the repairs and we made a warranty claim with Owens Corning. We had to get another roofing company that was also a platinum preferred contractor with Owens Corning and they came to the same conclusion that Oz did. Owens Corning did pay for the repair of the ridge vents which was 3/4 of the repair estimate, but stated that they would not cover the hole that was covered up. After the ridge vents were fixed it resolved the issues we had with the cooling of our home. We contact Oz on 6/11 to request that he paid for the hole to be repaired and to request compensation to recover some of the money that we had to put out because of the negligence of his company, which he said was fair and asked how much compensation we were looking for. I told him I would talk to my husband and get back to him. I sent him an email requesting the amount of compensation we were looking for in addition to the amount of the original repair that was not covered. The estimate we provided Oz included proof that it was the repair estimate that was submitted to Owens corning during the warranty claim process and proof of what Owens Corning paid and would not pay so he knew we were being honest. A few days passed and I received the following text from Oz, ”Hi Angela, I received your email, I wanted to let you know that I am not ignoring you. I have some personal problems, going through some tough time. I will be contacting you. I hope you’re having a good weekend. Thank You OZ" to which I replied ”Hey Oz, I am sorry to hear that, I didn’t think you were ignoring me. I will keep you in my prayers that everything works out the way you need it to.” After not hearing anything for 2.5 weeks I send him an email explaining my kids were going back to school in just under 2 weeks and we needed to resolve this prior to that time. Within 1.5 hours of sending him the email I got a text reply stating the he had a family member that passed away, that he was under a great deal of stress, and that he had a medical emergency the prior week and that he would be in contact asap. After giving my condolences and well wishes I asked that he put me in touch with or have whomever is running his business while he recovers contact me. Here we are, 2 weeks later and any all of my attempts at contact have gone unanswered from anyone at Westchase Roofing supply. I don't expect a company to be perfect, but what I do expect is honesty, integrity, and to resolve any issues in a timely manner. I gave Oz plenty of time and I was extremely patient, kind and understanding, but it is obvious they took my kindness as a weakness and now I am forced to take legal action. Just beware of what you are getting into with this company.
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