THIS IS THE WORST PLACE!!!!! I ordered a light fixture, and they sent me the wrong one. Then apparently the light fixture they sent me was not in their stock so they were confused why I got it. I don't know why I got it either. After 5 days of sending photos back and forth for proof then finally sent me a prepaid label. Oh but the light fixture I ordered was no longer in stock. I ordered an open box fixture, but I could get the exact some for $110 more!!! HORRIBLE service.
Review by Drgo1 year ago
Joey went ABOVE & BEYOND for me to find me the perfect lights for my new restaurant! I cannot wait to show them off to all my customers! Look no further than We Got Lites!!
Review by NoraP1 year ago
This is my second experience with WeGotLites. Both times customer service has been excellent. They kept me updated on my order from the point of sale to my delivery. Follow up on customer satisfaction is a rarity these days but Nicole made sure everything was taken care of and this stood out to me. I will definitely do business with WeGotLites in the future as well as recommend them to my friends.
Review by Fieldhead Torix1 year ago
What a great experience overall! Truly love my light but loved the service that came along with my purchase even more. Double whammy! Thank you We Got Lites.
Review by Shaleah1 year ago
If shopping for lights you should definitely consider We Got Lites! They truly exemplify "Customer Service" and the customer service agents are so very helpful. Nicole patiently handled my order and was able to answer all my questions. It is great to find that GREAT Customer Service still exists and would highly recommend this company. Thanks Nicole!!
Review by KateP1 year ago
Wonderful, wonderful, wonderful. I've been a client for many years. I had some questions regarding the order I wanted to place. My customer service representative, Joey, was very informative and patient with my questions. I will continue to order from WeGotLites in the future and recommend them to all my friends and relatives.
Review by Pravina Wahishi1 year ago
Fantastic customer service! The team at Wetgotlies responded very quickly to my email regarding my recently delivered product and helped me resolve the issue right away. They contacted me directly via phone and then called me back to let me know that a replacement product was on it's way! Thanks Nicole and everyone at Wegotlites! I will definitely purchase from you again:)
Review by Zihni1 year ago
Excellent service!! Highly recommend ! Mike was so helpful !! I Will be coming back this week !!!
Review by Androiyed1 year ago
I have seen an ad from 'AdChoices'' pop up on eBay for four days. It says 95% off item 9784BK. But WegotLites will not honor their coupon. I have talked to the company until I am "blue in the face". Someone in the company placed this ad but they will not let me talked to the person. All I am asking them is to honor my order. I can't send a picture because I have an older desktop and can't take pictures with it. They might be a great company?
I did find the ad picture within a story at the New York Times and have email the picture to them. Have not heard anything.
Review by Rickyyy1 year ago
WeGotLites goes above and beyond! I recently purchased a beautiful crystal chandelier that went bad after only a few months. I contacted WeGotLites and immediately received a response. Michael in customer service was able to handle my claim and work with the manufacturer to get me a replacement chandelier right away. Michael kept me informed every step of the way throughout the whole process. I couldn’t be happier with the level of service from this company. It is definitely nice to call a number directly, and speak with someone in the US. I highly recommend this company to others and would like to thank Michael for his quick responses and excellent customer service! I will definitely be ordering from WeGotLites again!
Review by Susannna1 year ago
Their service is amazing! They are communicative and take action to help their customers.
Nicole did a fantastic job to assist me. Many thanks to her!
And yes, I do recommend Wegotlites.
Review by Bafford1 year ago
I recently ordered some lighting through Amazon Marketplace from We Got Lites, and run into some problems. I wrote an email to We Got Lites, and I had an immediate response. Joey (Joseph Mahon) was very helpful, provided excellent customer service and arranged to have a new shade.
Highly recommend using We Got Lites, they stand behind their products. Outstanding!
Review by Tressler2 years ago
This website looks great and sounds great until you get your shipment and it is the wrong lite! Be Aware customer that if you recieve a wrong shipment or are not satisfied with your merchandice you are in a very bad position and most likely stuck with the product you received! They have a $25 restocking fee per item! Then have the urge to tell you that you have to pay shipping and handling in order to send it back seems cheap huh well not if you live in Western United States I tried UPS $72 and Fedex $57 not so cheap now is it! Oh and they dont let you ship with USPS! Another thing if you pay for instance like me $235 for my lites since I qualified for free shipping the decide to deduct that from crediting you if you return the lites so I only got credited $212 such B.S. never doung business with this company ever again!!!
Review by Beaumonds3 years ago
I was very impressed with their amazing showroom and I have never saw anything quite like it. There are some beautiful chandeliers hanged in the middle of it and the rather large selection of different lights. Everything is beautifully displayed and I ended up buying 2 small table lamps for my bedroom. A great showroom, great customer service, this is a place worth a visit, even if you don't intend to buy anything!
Review by Skkc4 years ago
I got a good deal on some lights for my house. I'm very happy with the way everything turned out. I would order from them again.
Review by Fanbo Nordlin4 years ago
This is now my store for buying lights. I am so happy with merchandise. The entire staff is so helpful and friendly in every way. Denise goes out of her way to be knowledgeable and helpful. Even the staff that helps carry and load the items into the car are so very friendly and very careful. If you haven't visited this store yet, don't wait. You will be truly amazed at this beautiful store. I LOVE it!!!!
Review by Ashleyc4 years ago
I would recommend this company highly since their products, prices and customer service is great! I purchased a few of their fixtures and I love them and would definitely purchase from them again.
Review by QueenMD Muqtadir5 years ago
I've been looking for tiffany lamps for a long time. Denise helped me find them quickly and at a good price.
Review by Summerblue5 years ago
I loved browsing We Got Lites' website. When I found out they had designers on staff to help for free, I called in and they assisted me in selecting the perfect chandelier (I mean who would want to read through dimensions and all the necessary specifications online). It took some time for my new chandelier to arrive and I did have to assemble it (BUT IT'S NOT LIKE ASSEMBLING IKEA PRODUCTS!) I realized I was extremely lucky to find this company. The chandelier looks great and is a very solid find.
Review by Granatapfelblüte Sunner5 years ago
Excellent service - quick shipment
Review by KitL5 years ago
I came to the store to pick out chandeliers and lights for my new house, and I was overwhelmed with the selection. Very knowledgable staff who helped me pick the most beautiful lights for my house, great prices which helped with my budget. I really enjoyed shopping at wegotlites.
Review by Sholona5 years ago
I PURCHASED WE GOT LITES BRANCH OF LIGHT AS DESCIBED BY A SALES ASSOCIATE IT WAS AS BEAUTIFUL AS DESCIBED. THE SERVICE AND PRODUCT IS OUTSTANDING, I WOULD RECOMMEND HIGHLY AND PLAN ON PURCHASING AGAIN
Review by Apel5 years ago
Great seller, good price, fast shipping!
Review by Kimberlina Vinx5 years ago
This is a great company. My lamp was boxed with care and the lamp loos amazing. It cost less than where I saw it in a store. I would definitely use them again.
Review by Egita5 years ago
I ordered a powder room crystal light fixture. Came as seen in pic. A little difficult to assemble. Better price than competitors.